Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

bon hôtel proche du centre de la ville

Posted Nov 20, 2014
Bon rapport qualité prix si l'on se limite à l'hôtel et au room service. Les autres services (bar, restaurant, boutique etc.)que l'on ne peut trouver qu'au SOFITEL voisin sont eux d'un prix qui ne correspond pas au standing de l'hôtel Mercure.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Very smart hotel in a great, quiet central spot.

Posted Nov 13, 2014
Pros: Location Room rate great value for money Quiet Smart
Cons: Breakfast was a silly ( expensive) price
Location: Walk the old city walls Terracotta Warriors Emperor Jingdi's tomb
Located within the old city walls, the hotel is part of an area of smart hotels, restaurants and a theatre in a leafy and unbelievably quiet area known as Renmin Square. The Sofitel hotel is the landmark building on the main road which most taxis will get you to and the Mercure is in the square behind this. Loved the location and staff were extremely helpful and spoke good english. The room was lovely and the hotel overall is finished to a high standard. The room rate was astonishingly good value for the location but I felt anything extra, like breakfast was very, very expensive for China so ended up eating out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice complex, very secure

Posted Oct 30, 2014
Pros: The hotel complex was very pleasant and nice. Our room overlooked a school's soccer field, which was fun. T
Cons: The breakfast could have more quality and less quantity.
While they said they gave us a king bed, it was just a double. Yet the room was clean and comfortable. The breakfast was extensive, but not great. Adequate would best describe it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Solid hotel, convenient location

Posted Sep 8, 2014
Pros: Location was nice and convenient. Hotel was clean and simple.
Cons: Rooms seemed a bit small.
Hotel was clean, rooms were functional if a bit small. The hotel shares a campus with other hotels, which allowed us to use the Sofitel facilities (pool, gym, restaurants). That was convenient, due to the proximity and the English speaking staff. Staff at the hotel were very helpful and kind.
5 out of 5
Recommended
for Students
by A verified travelerfrom Raleigh NC

Nice hotel in quiet area

Posted Sep 1, 2014
Pros: Location, staff knowledge and friendliness, spacious rooms, free tea/coffee in room. Room rate
Cons: Cannot think of anything
Location: Pagodas, city wall, Muslim mosque and market, tour to terra cotta warriors archeological site, Bampo Neolithic museum and site
Very nice. Had a great stay. Good money exchange rate. Walking distance from many city sites.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Walsall, England

Good hotel and complex. Good complex restaurants.

Posted Aug 28, 2014
Pros: Friendly staff. Good breakfast choices.
Location: Central location. Terracotta warriors nearby.
Enjoyable, Good location in Xian within city walls.
5 out of 5
Recommended
by 休from 東京

美しい建築の再生ホテル

Posted Aug 17, 2014 on Hotels.com
随所にセンスとホスピタリティを感じられる最高の環境です。
5 out of 5
Recommended
by 新from 東京

歴史的建築のリノベーション

Posted Aug 15, 2014 on Hotels.com
初めての西安、城郭内旧市街の歴史的建築である人民ホテルの裏にひっそりと佇むアネックスを見事にリノベーションしたこのホテルを選びました。魅力的なエントランスロビー、高い天井の美しい部屋、随所に感じられるデザインセンス、暖かい適切なフロントの人たち。リーズナブルな価格でこのクオリティはとても満足でした。これ以上なくオススメです。
5 out of 5
Recommended
for Families
by Chrisfrom Seattle-Tacoma, Washington

Service Beyond Expectation

Posted Aug 8, 2014 on Hotels.com
One of the best customers services I ever got. I felt so pampered by the housekeepers because they did a great job with the turndown service; consistently excellent throughout my four nights stay. The rest of the staffs were very courteous and did their very best to meet my needs. They provided excellent customer service. I loved the privacy and security of the hotel location at Renmin Square. Highly recommended - a great place to stay.
5 out of 5
Recommended
for Families
by Mattfrom Melbourne

Good hotel

Posted Aug 5, 2014 on Hotels.com
Staff were very friendly & helpful. Bus 603 stops right outside and goes to/from Xian Railway Station & to/from Xian Bell Tower.