Ratings based on 23 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby K from New York, NY
Lovely!Posted Feb 25, 2014
Pros: Lovely pool & gym & sauna. Very comfortable beds & pillows. Terrific service!
Location: The terracotta warriors are amazing! Also, take time to bike the top of the old city walls-- so great!
In our family experience a stay at a Shangri-La Hotel is always one of high-end comfort, cleanliness and terrific service. We had booked a non-smoking room, but it wasn't ready yet, so we were offered an upgraded room on a smoking floor. The room was very clean and fresh so we said yes, but hadn't realized how much smoke would seep in under our door during the evening when the smoking guests returned to their rooms. The staff found us an air-purifier ionizer for our room's foyer which was a big help. The staff were also very helpful with directions and transportation tips.
for Everyoneby Bev from China
Hotel stayPosted Dec 3, 2013
Cons: Nothing needs improvement
Location: Xian terracotta warriors
Excellent hotel with great choice of food. All the staff spoke excellent English. Would highly recommend to anyone. A perfect stay.
Recommendedby Business traveler from Boise, Idaho
Shangri-la not perfectPosted Nov 15, 2013 on Hotels.com
The service and conditions at this hotel are very nice. But our room smelled like a wet dog. We asked for an air freshener and were provided with an electric air purifier, which seemed to help. But after a few hours, while we were out having a drink, they took it away again. Apparently other guests requested it too.
for Personal Eventby A verified traveler
Nice HotelPosted Oct 31, 2013 on Hotels.com
We were only there for a short while but the hotel is very nice. The concierge was extremely helpful and went out of their way to make us comfortable as well as book cars for us. The buffet was nice as well - Jason who was busing tables was very nice. Overall pleasant stay and great staff. I cant speak much to the surrounding area because we were only there for one night.
for Familiesby A verified traveler from Houston TX
Xi'an stayPosted Jul 19, 2013
Cons: less expensive laundry; less expensive breakfast options
Our family of 3 had first-class treatment from the moment we checked in (served refreshing fresh squeezed orange juice) until we checked out. All staff interactions were wonderful and the beds were wonderful
for Everyoneby Rs from London, UK
great chinese hospitalityPosted Jun 4, 2013
Pros: the staff
Cons: distance from main tourist sites
This is a fantastic hotel! Horizon Club Amenties were very helpful. Airport transfer was excellent as was day tour orgsnised by hotel. This hotel feels a little far from tourist spots and it can be an issue sometimes with regards to catching a taxi back home. But we ended up being fine with taxis. I woukd definitely recommend this hotel to older customers!
for Everyoneby A verified traveler
When Only The Best Will DoPosted Mar 3, 2013
Everything in the Shangrila Xi'an reeks of quality. To my mind the best hotel chain in China.
for Familiesby A verified traveler
Good but room to improvePosted Feb 21, 2013 on Hotels.com
Not many restaurant around hotel. Need to walk quite a distance. Rooms quite small compared to other hotels at this price. Service was good but Chinese restaurant was very slow in delivering dim sum. Took a long time for simple dishes and some food was not delivered. A lot of waitress but none if them really bothered to get our food. Other tables were served first even when they arrived later. Was a bit annoying for my family. I have stayed at other Shangrilas. This one not as good somehow.
for Business Travelersby Debra
Wonderful StayPosted Oct 29, 2012 on Hotels.com
We had a fantastic stay at the Shangri La. The bed was extremely comfortable, the lounges were warm and friendly, but the highly is the gym and spa.
Recommendedby A verified traveler
Terricot Warrior and morePosted Jun 27, 2012 on Hotels.com
The hotel does not accept shuttle bus service and tour companies. As a result, one has to either chose a taxi or the hotel cars which are both very expensive. The location is not convenient for shopping as it is located in a secluded area. The room is small and many bathroom necessities, i.e. hair dryer are missing. I would not recommed this hotel for sightseers.