Ratings based on 294 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Chicago, IL
Good location and helpful staffPosted May 27, 2015
Pros: The rooms were comfortable and clean
Cons: There needs to be a continental breakfast and coffee/tea takeaway offering.
Our stay at the Sofitel was very pleasant. The location is good, the rooms were nice and clean, the staff was helpful and spoke plenty of English. The only comment for improvement is to provide a coffee/tea and light breakfast area for takeaway. There was a coffee area for takeaway but they weren't open the entire time we were there. We went into the breakfast buffet to order something light on the a la carte menu and they told us it would take a really long time to serve us because they were working on the buffet. The nearest coffee shop to the hotel is a Starbucks that is a 15 minutes walk.
for Everyoneby A verified travelerfrom Boulder, Colorado
Fantastic Rooms! Stay here if you can!Posted May 6, 2015
Pros: Room was highlight! Also very nice pool and hot tub, open until midnight.
Cons: Its almost like a gated compound...one way in and one way out. Would have liked to be able to walk out of other end of square.
Our King Superior room was the size a small apartment with nearly 4 rooms. A 1/2 bath, great room that contained a work area (with desk, chair) PLUS TV/living room with small couch and chair, a bedroom with a King bed and closet in it AND a large bathroom with large tub, separate glass door shower, plus sink and stool. All for around $140 USD. A steal if you are going to Xi'an!
for Everyoneby A verified traveler
Excellent hotel close to the city centre.Posted May 4, 2015
Pros: Nice, friendly and service-minded personnel with good English skills.
Cons: Corridors leading to the rooms are too dark. Somewhat lighter painted walls and more lighting would change the impression.
Nice, friendly and service-minded personnel with good English skills made this stay to be very pleasant. The hotel building is located in a large luxurious courtyard together with few other collaborating hotels what gives a particular feeling.
by A verified travelerfrom Germany
A very disappointing SofitelPosted Apr 27, 2015
Cons: Instead of 'wanna be a six star hotel', just try to be a good five star hotel. Get the rooms to be modernize, have some English lesson for the staff.
Location: I did everything by taxi, as the city is very dirty. Pollution is a huge issue.
This is the worst Sofitel I have ever been!! The staff speak a very poor english, the rooms are very old and so uncomfortable. The breakfast is a catastrophe, as in rush hour the staff is not able to find you a table. Have been to the West Wing, maybe the East Wing is better. It really seems like a three star hotel. Don't expect too much!
for Everyoneby A verified travelerfrom london
Good hotelPosted Apr 13, 2015
Good hotel and location. Bit hot in the evening with no air con control in room. But otherwise excellent.
for Everyoneby A verified travelerfrom chicago
Great staff tired roomsPosted Apr 13, 2015
Pros: Staff Breakfast
Cons: Rooms they are clean but tired look older than they are
Location: Taxi ride to sites 45 minutes to the airport
Staff was great everywhere in the hotel Breakfast was great both food and service Location was OK quiet and pleasant not bad location for tourism but you will need a cab or car and driver to easily see the tourist sites
for Everyoneby A verified traveler
Great service! Great facility!Posted Feb 15, 2015
We live in Xi'an and go to this hotel to use the nice swimming pool and hot tub. However the hot tub was broken the day we stayed. That is a real bummer when you go only for those things:(
for Personal Eventby hongbo
Posted Jan 28, 2015
for Personal Eventby Vishnufrom London
An Excellent Hotel with Superb ServicesPosted Jan 15, 2015
It was an excellent stay during a brief visit for two days. On crucial note the management duty and staff provided an excellent assistance on finding my lost luggage in Xi'an expert. Therefore, their service was crucial. Also, the room was big, clean and comfortable. In short it was one of highlight of my stay in Xi'an
for Couplesby Hanlinfrom Guangzhou
Excellent!!Posted Jan 7, 2015