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This was a wonderful place that I never imagined I would experience. I had monkeys visit me every morning. There were tame wild deer, coatimundi, large iguana, cute large rodent things, all set in a beautiful lush tropical setting. Lots of nature paths. Very clean and well maintained. Great food. ...
CHECK IN WAS LONG AND COMPLICATED BUT EVERYTHING WAS PERFECT FOOD, POOLS; ACTIVITIES,ANIMALS, CENOTE ALOT OF THINGS TO DO ON THE PROPERTY GROUNDS
Promt, courteous check in. Room was in area I requested. Jeremy at buffet was excellent server with great personality. Jose' and Alejandro are great at the quiet swim up bar. Activities pool was very active!! Big property with lots to do and see. Would stay again.
Bed is ROCK hard. No towels in room but quickly supplied when requested. Great breakfast. Good for one night stay but not for long stay.
Excellent staff, location and dinners. The rooms were very comfortable and the grounds are nice. Really need to work on the breakfast menu. It was a buffet with below average food. Other than that one very minor detail, the experience was fantastic. We highly recommend the Royal Hideaway.
Pool was great and their was a wide selection of food at the buffet restaurant. Would definitely stay at this hotel again.
This is our second stay here. Wonderful resort in a beautiful location. Great staff throughout, but a special shout out to Primo, Jesus and Cesar. Cesar made sure each day started out with the perfect breakfast at the Mexican restaurant. You made our stay memorable. This year we met our friends from ...
Me and my fiancé stay for 4 days and had a wonderful time! Very clean resort, amazing rooms, easy access to everything from the beach to the pools. Staff went above and beyond make us happy. Food was good and always fresh. Would and will stay here again!!
The hotel was beautiful. The staff was amazing, very friendly. So much to do without having to leave the grounds. The only downfall was our room in the Platinum section smelled like mildew/mold. The room itself was comfortable and stocked very well if not for the smell it would be a 10/10
Our fourth time staying here. Food is good and safe. We think the buffet is better than the specialty restaurants. The Italian food chef Rodrigo was great. Service was very good. The staff is friendly and helpful. Our bed was pretty soft and I learned to sleep on the edge so my back would not be ...
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