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Reviews of Chicanná Ecovillage Resort

3 out of 5
Chicanná Ecovillage Resort
Carretera Escarcega-Chetumal, Km 144, Calakmul, CAM

Reviews

7.8

Good

Rating 10 - Excellent. 120 out of 436 reviews" "
Rating 8 - Good. 183 out of 436 reviews" "
Rating 6 - Okay. 83 out of 436 reviews" "
Rating 4 - Poor. 31 out of 436 reviews" "
Rating 2 - Terrible. 19 out of 436 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Clara

Stayed 4 nights in Feb 2024

8/10 Good

Ward

Traveled with family and small children
A bit old, but well maintained, very clean. The road there is very bad, luckily it is not far. Eco village is misleading name. Quiet during the night. Restaurant on site but almost no options for vegetarians and expensive! Breakfast is not included and expensive for a family. You have to go to Xpujil and that is a 15 min drive. There are tvs on the wall that don’t work. No problem but remove those. Two very old bedside lamps (a bit molded), only 1 worked. Bathroom is old. Very good location to explore Calakmul. The swimming pool was closed, the receptionist promised us that it would be open the next day, but off course it wasn’t and she wasn’t there the next day. Very disappointing that you would promise this, knowing that it would not be true. It felt as she wanted to get rid of us. Our sons were disappointed especially because there is nothing to do for kids in the ‘village’.
Stayed 2 nights in Dec 2023

8/10 Good

Mary Jo

Traveled with family
Liked: Cleanliness
Nice & Clean, pool closed
I have stayed here three times. The Ecovillage has aways has been a great option for the Xpuhil area. Unfortunately, this time was a bit different. 1. The pool is closed indefinitely. It would have been courteous to let guests know this in advance. 2. We had no A/C in our room, while we always had A/C in the past. 3. We had no bottled water in our room, while this had always been the case in the past. Other than those three things all went well. The rooms were clean and the water hot. Staff was friendly. In the future I will call the hotel directly to make sure my rooms has A/C and the pool is open.
Stayed 2 nights in Dec 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Très bon site et chambre spacieuse! A savoir par contre: piscine non fonctionnelle, wifi fonctionne rarement et ne pas prendre le service de buanderie c'est extrêmement cher
Stayed 2 nights in Dec 2023

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from lulu mejia on Jul 13, 2023
gracias por su amable preferencia

8/10 Good

Dianna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't check in until 3 but were offered the pool and restaurant while we waited. The service in the restaurant was iffy; lunch was good and quick; dinner we had to wait quite awhile to place an order for anything; the waiter only had one other table so couldn't figure that out; never checked to see if we wanted more to drink or eat. Be sure if you want A/C to ask for it - not all rooms have it. Wifi is spotty at best. The hotel was SPOTLESS!
Stayed 1 night in Mar 2023

10/10 Excellent

ARACELI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jungle sounds
Stayed 1 night in Mar 2023
Response from lulu on Mar 7, 2023
hola buenas tardes agradecemos su amable preferencia saludos cordiales

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, room comfort
Great, basic resort near ruins
Great resort just outside of Xpujil. This was our second time staying here. Rooms are basic, but very large and clean. Each has a great balcony for relaxing with chairs and table. Shower is hot. The resort has a pool and restaurant. Both nice and simple. In an area that doesn't have a ton of hotels this place is great after a long day of trekking ruins.
Stayed 1 night in Dec 2022
Response from lulu mejia on Jan 2, 2023
agradecemos su amable preferencia !!

8/10 Good

DAVID

Stayed 1 night in May 2022
Response from lulu mejia on May 25, 2022
agrademos su amable preferencia

10/10 Excellent

Barbara, Decatur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful check in host -- helpful and friendly. Excellent location for Mayan ruins of Calakmul, Becan, and Chicanna!
Stayed 2 nights in Feb 2022
Response from lulu mejia on Mar 29, 2022
muchas gracias por su amable preferencia!!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great chill place to stay close to Becan, Chicanna and Hormiguero ruins, and within easy driving distance of Calakmul too.
Stayed 2 nights in Jan 2022
Response from lulu mejia on Jan 22, 2022
thank you so much

10/10 Excellent

Alfonso, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice are perfect to relax
Stayed 1 night in Jan 2022
Response from lulu mejia on Jan 25, 2022
hola buenas noches gracias por su amable preferecia

10/10 Excellent

Alfonso, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the jungle at crossroads between Merida/Palenque/Chetumal/Campeche. Convenient to Kalakmul and other Mayan ruins, some only 8 kms away. Good food, reasonably priced. Great pool. The rooms are clean and everything works but a bit of paint and new lamps would be most welcome. Rooms are good for family of 4 (2 double beds)
Stayed 1 night in Jan 2022
Response from lulu mejia on Jan 22, 2022
thank you so much

8/10 Good

Abelardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and cozy swimming pool.
Stayed 2 nights in Jan 2022
Response from lulu mejia on Jan 22, 2022
gracias por su preferencia

2/10 Terrible

John

Stayed 1 night in Oct 2021

4/10 Poor

Alma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from lulu mejia on Jul 22, 2021
agadecemos su preferencia

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hidden Gem
Fantastic place well off the main highway. Spacious clean rooms, with front porches. We are at the restaurant on site and was delicious for all meals. The pool was very clean and refreshing after a day at the ruins. The service was spectacular as well. We will definitely stay here again!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to end your hot day at the ruins
Excellent stay at the Ecovillage. Very friendly staff, extremely clean rooms, and wonderful pool. Every unit has a porch with chairs. So pleasant to sit outside and listen to the birds. Restaurant serves great breakfasts, plus delicious guacamole as well. We will definitely stay here again.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good option 40km from Conhuas
Good for one night that ae stayed. It is situated near Chicanna aeound 40km from Conhuas where you start another 60km road to Calakmul. I found the room best quality/price option in surroundings. The hotel could invest some money on the pavement that goes from the main road to the hotel. A 150 mexican peso breakfast (7.50 usd is too expensive as it is a very simple one.
Stayed 1 night in Jan 2021
Response from lulu mejia on Jan 8, 2021
hola buenas tardes agradecemos su preferencia esperamos poder servirles en un futuro saludos cordiales

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from lulu mejia on Dec 26, 2020
hola buenas noches agradecemos su preferencia

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay when exploring the mayan ruins of southern Yucatan. Surprisingly luxurious and comfortable, with an excellent restaurant and very good service.
Stayed 2 nights in Mar 2020

2/10 Terrible

Jeffrey

Disliked: Staff & service, property conditions & facilities, room comfort
"Eco" just means lacks amenities and service
What kind of Eco village still uses plastic bottles for drinking water and doesn't ask you to re-use your towels?The only thing "eco" here is the economical use of good service . The staff are completely untrained. The girls at reception seem to have been hired for aesthetic reasons . The three who were behind the desk were more interested in their own conversation that helping a newly arrived guest and I finally got basic assistance from another guest because not one of the three had a word of English. Really? In a hotel that mainly caters to the busloads of American and European Tourists passing through. No English? At THESE prices? I paid more than $100 U.S. per night here (two nights) and I would say the most they should have charged was half that. Let us also discuss the food situation. Just as the girls at the desk are inefficient and unhelpful , their male counterparts add an air of indifference and solemn stupidity to the ambience. The kicker here is that the food on the menu is literally inedible. I sent my meal back and said "I won't pay for that" and sure enough he gave me a look like "oh, you're on to us?" and the bill was expunged . No concern what so ever about what was wrong with the food. They already knew !I am talking about rancid meat here, folks. Overall, this place should be avoided at all costs. I was told it was the best one could do in Xpuhil, but that surely cannot be true.
Stayed 2 nights in Feb 2020

8/10 Good

Noora

Liked: Staff & service
Cosy place in the middle of the countryside and good access to the Mayan ruins. The place is, however, worn down and needs a bit attention. The restaurant should have more local dishes (and not burgers and pasta). Swimming pool only had 3 sunbeds and then just normal chairs.
Stayed 2 nights in Jan 2020

8/10 Good

melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from lulu mejia on Jun 13, 2019
mil gracias por su preferencia!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Nice little pool. Restaurant was very good. Rooms were spare but certainly adequate and very clean. A nice common are to use WiFi or have drink would be nice. I used the restaurant but that is not convenient all the time.
Stayed 2 nights in Mar 2019
Response from lulu mejia on Jun 7, 2019
gracias por su preferencia !

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from lulu mejia on Jan 24, 2019
gracias por su preferencia !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do recommend it...
Easy access from the main road and yet very independent and in the middle of the jungle feeling... very kind service... the hotel consists of 42 bedrooms in houses of 4 bedrooms (or less) each... don't expect a resort at the Bahamas... but it's a nice place to stay if you plan to relax and enjoy the archaeological sites of the area which are awesome: Hormiguero, Xpujil, Chicana, Becan, Balamkul and Calakmul...
Stayed 3 nights in Sep 2018
Response from MONICA RUIZ on Oct 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing area
Amazing area to visit, pyramids at calakmul are incredible. Chicanna is the ideal place to stay
Stayed 2 nights in Aug 2018
Response from lulu mejia on Aug 24, 2018
gracias por su preferencia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Mayan Ruins
Beside minor problem of plugged sink drain and no safe in room, the hotel is well situated for exploring Mayan ruins, textiles and crafts and Mexican culture.
Stayed 1 night in Jan 2018
Response from lulu mejia on Jan 23, 2018
thank you very much for your visit

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good place to stay before visiting ruins
Overall good hotel but reception desk staff very inefficient. The location is great if you want to visit nearby ruins, but apart from that nothing much to do around.
Stayed 1 night in Dec 2017
Response from lulu mejia on Jan 12, 2018
gracias por su visita !!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we expected.
The location was superior to the hotels in town, which were all close to the highway. The grounds were fun and well kept. There was no air conditioning, which we also did not expect. It was a very nice experience all around.

8/10 Good

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MMT, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for a short stay
Well maintained and landscaped ground. Very peaceful. The pool was very nice. Comfortable room. Very helpful and friendly staff. The receptionist helped us getting ADO bus tickets from Xpujil as we didn't have a car. We read unfavourable reviews about their restaurant before we went there but we found it to be pretty decent. Chicken main dishes were really tasty. Of course, you can't compare to quality that you get around Cancun area.

8/10 Good

Barrie, Sevenoaks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beech Lee's Bees tour of Mexico
This was a two night stop on our tour of Yucatan. This was the perfect location between Campeche and Bacalar. This hotel has a wonderful setting in the jungle environ. The room was good, clean and comfortable. The food was good. The pool and its surroundings were good. We recommend this hotel.

4/10 Poor

Collinson, Madison WI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is close to chicanna site
My reservation had a major error in it. Expedia repeatedly crashed. So I couldn't correct it. The hotel has a no cancellation policy. I paid for a night I wasn't there. It will be a long time before I willingly use Expedia again. The hot water was just adequate. Too few electrical outlets required unplugging lamps.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the southern Yucatan Peninsula. Very good food. Very good staff.

6/10 Okay

Robert, S.

Liked: Staff & service
When location is important
We stayed here, wanting to have access to the several smaller Mayan ruins and position ourselves for a bigger trip to Cakakmul. That worked ok, but don't expect a posh accommodation, though it's among the best in a very limited area. The restaurant on site may be the best part of the experience.

6/10 Okay

M., Washington, DC

Disliked: Cleanliness, staff & service
Spartan, Even in the Personal Treatment.
This hotel serves its purpose and the owners know it. It is not a place where you go for vacation, it is a place where you go to sleep while a lot of things away from the property. It is close (use the term very loosely - 2 hours) to the Mayan site of Calakmul and it is a great place if you are into birding, like I am. The rooms is very spartan, two beds, a lamp on a night stand, a small table and another one on the outside terrace with two chairs. The furniture is old, the wooden slat windows do not close properly, the mesh outside the windows is thick with dirt and the space under the door allows bugs to get in. There were geckos in our room that obviously found a way in. The place was surprisingly noisy from the trucks driving on the nearby highway all night and because of the window situation is also very noisy when the other tourists come and god as the voices carry in the middle of the jungle. The stairs between first and second floors albeit beautiful, both in craftsmanship and color, are very rickety and noisy when people go upstairs. The pool area could use some work on the patch of dirt on the opposite end of where you come into it. The personnel at the reception area have the charm of a cold brick. The bright spots : it is safe, it has a guard 24 hours a day, it is great for birding, it is close (30 kilometers) to the largest bat cave (which we visited with our guide) in the Western Hemisphere I was told, and the food at the restaurant is not bad.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel very close to Mayan ruins
This is a simple but lovely hotel, very close to the ruins at Chicanna. We walked there inlets than 10 mins. The wildlife you can see here is part of its attraction, we saw foxes, tapirs and a whole host of birds which the hotel have named in a list they provided. The cabaña rooms are very clean and well kept. The staff were very friendly and helpful, especially in the restaurant which considering this is quite a remote location was very good and catered for vegetarians. There is a small refreshing pool and a watch tower to view birds.

8/10 Good

JAIME, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience
You want to stay in this hotel if you are visiting the Mayan ruins of Calakmul which are located 80 miles from Chicanna Ecovillage. I and my family stayed here just for a night. The cabin-like very basic rooms are in the middle of the rain forest. No TV, no telephone,no cell phone signal... internet is available only in the front desk area. Most likey, the sound of hundreds of birds will wake you up at 5:30 AM. Food in their restaurant "La Biosfera" is really outstanding. In summary we enjoyed the experience.

8/10 Good

marina, london

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the middle of the jungle
We stayed for 3 nights, the 5 of us in a matrimonial room. The staff was helpful in installing an extra bed. Convenient location by Chicanna ruins site, about 10km from Xpujil town (minimarket, doctor and pharmacy and a couple of restaurants- we tried Sason Veracruzano and it was quite good). Good base to explore Calakmul as well, about 2 hours drive through the jungle still.

8/10 Good

Jim, St. John's, Newfoundland

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Chicanná, Xpujil and Becán ruins
This collection of two-storey, four unit buildings is set in well-kept grounds with a very good pool. The Ecovillage is located just opposite the entrance to the Chicanná ruins–it’s close enough to walk there. Also nearby are the Balamkú, Becán and Xpujil ruins, all worth a visit for their impressive remains and natural settings. The accommodation is spacious, with nice leather chairs on each balcony. Our bed, however, was much too firm for our liking. The restaurant serves food of adequate quality, but for a very good evening meal, book a table at Rio Bec Dreams, just two kilometers away. One big plus for those who like birds is the observation level on the eco-village’s water tower: from there you see the treetops with their perching and foraging parrots, orioles, tanagers and many other species. We were lucky to see three collared aracaris brilliantly lit in slanting evening light—absolutely beautiful.

8/10 Good

Bongi, Pittsburgh,PA

Liked: Cleanliness, staff & service, property conditions & facilities
Directions and money
Should inform people how to get to it some type of directions in the itinerary and inform that they do not accept credit cards at the restaurant and do not accept American money only pesos.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, close to ruins
This hotel is a lovely option if you are looking for someplace to stay while touring the ruins in the area. The property is far enough from the road and a few kilometers outside of Xpujil, so that we found it to be very quiet and peaceful. The grounds are beautiful and well-maintained and there is 24-hour security on site. The room was large, clean and also well-maintained. My only complaint about the room is the bed, which was incredibly hard. I like a firm bed, but this was extreme. As a result, neither my husband nor I slept very well, and we both woke up sore. That aside, I still thought this place was good value and we enjoyed our stay. I particularly liked listening to the birds early in the morning!

10/10 Excellent

Dean, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent. Onsite restaurant awsome!
Great value. Very accommodating, I had missed booked the date of my stay by one day and although we had a hard time contacting them after booking they switched our reservation without hesitation upon arrival. Hard mattresses on beds, fine for me to firm for my adult daughters. Very clean, shower worked great, dinner was amazing and affordable at onsite restaurant. Highly recommend this resort. Perfect for checking out local Mayan ruins.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Decent option for ruins visit
Rooms and grounds are all good given location of hotel. Breakfast staff were quite rude, clearly not wanting to be there. The restaurant was poor generally, although the staff in the evening were more polite. Double check about whether meals are included or not.

6/10 Okay

David, Canada

Liked: Cleanliness, room comfort
Bit pricy but safe and clean
Hotel is ideal for an excursion to Becan Mayan cite. Calacmul is also in the driving distance. Hotel is a bit pricy but safe and clean. Pool and "canbanas" are quite nice. Food was a big dissapointment-pricy and not good at all.

10/10 Excellent

David, México city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great village
Great if you want to be close with nature

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Very nice.
Great place to stay if you are headed to Calakmul. The restaurant was pricey for the area, and there were no vegetarian options on the menu. People were very friendly. No WIFI when we were there.