4 outdoor pools, pool umbrellas, sun loungers

Reviews of Costa Calero Hotel Thalasso & Spa

4 out of 5
Costa Calero Hotel Thalasso & Spa
Urbanizacion Puerto Calero, s/n, Yaiza, Lanzarote

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 187 reviews" "
Rating 8 - Good. 71 out of 187 reviews" "
Rating 6 - Okay. 15 out of 187 reviews" "
Rating 4 - Poor. 9 out of 187 reviews" "
Rating 2 - Terrible. 1 out of 187 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Always really enjoy staying at the hotel. Perfect location for the harbour. Free bus to PdC is a bonus, the hotel team are always attentive and professional. Costa Calero is one of our happy places !
Stayed 5 nights in Mar 2024
Response from Hotel Costa Calero Thalasso & Spa team on Mar 12, 2024
Dear Paul, We appreciate the time you have taken to share your feedback about your visit to our hotel. It is a real pleasure to read your kind words and know that when you stay with us you enjoy your stay and is a place to visit and feel at home, since one of our main objectives is, to provide you with the best possible service and treat you as you deserve while enjoying your stay in Costa Calero. We hope to see you again soon!

10/10 Excellent

Jane Anne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful location, easy access to the Port
Stayed 6 nights in Feb 2024
Response from Hotel Costa Calero Thalasso & Spa team on Feb 26, 2024
Dear Jane Anne, We appreciate the time you have taken to let us know about your visit to our hotel. It is a pleasure that you enjoyed our peaceful location and that we met your expectations. We hope to see you again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C est notre 3 ème séjour dans cet hôtel et nous y avons encore passé un moment très agréable. Tous le personnel est souriant et sympathique. Et nous adorons le SPA.
Stayed 7 nights in Nov 2023
Response from Hotel Costa Calero Thalasso & Spa team on Nov 30, 2023
Chère David,Il est agréable et gratifiant de lire vos aimables commentaires sur notre hôtel et notre personnel, et de savoir que vous avez apprécié votre séjour comme vous le méritiez.Nous vous remercions de continuer à nous choisir pour vos séjours sur l'île et espérons avoir le plaisir de partager de nombreux autres séjours ensemble.Tous nos vœux vous accompagnent,

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money was exceptional
Stayed 2 nights in Oct 2023
Response from Hotel Costa Calero Thalasso & Spa team on Oct 25, 2023
Dear Paul,Thank you for your rating and for letting us know about your stay in our hotel.We are glad to read your words and know that the value for money was up to your expectations.We hope to have the pleasure of seeing you again soon!

8/10 Good

Steven

Stayed 7 nights in Oct 2023
Response from Hotel Costa Calero Thalasso & Spa team on Nov 3, 2023
Dear Steven, thank you for taking the time to rate your stay with us. It is a pleasure to know that you enjoyed your stay as you deserve. We hope to see you again soon!!

10/10 Excellent

Jacqueline, Watford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveller I feel very safe and comfortable at this hotel
Stayed 7 nights in Oct 2023
Response from Hotel Costa Calero Thalasso & Spa team on Oct 9, 2023
Dear Jacqueline, Thank you for your time and for letting us know about your stay with us. We are glad that you appreciated our hotel's security, management, and friendliness enough to visit us individually and enjoy yourself! No matter who you visit us with or if you visit us alone, we will always try to make you feel at home. We hope to have the pleasure of seeing you again soon!

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This property is advertised as luxurious and 4 star and in many aspects it is but in many aspects it isn't.
Stayed 16 nights in Aug 2023
Response from Hotel Costa Calero Thalasso & Spa team on Sep 20, 2023
Dear Patrick, thank you for sharing your experience with us. We are glad to hear that our hotel has met your expectations in some aspects. However, we are sorry that this was not the case in other areas. We will be happy to take your comments into account for future improvements. We look forward to seeing you again!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in May 2023
Response from Hotel Costa Calero Thalasso & Spa team on Jun 5, 2023
Dear Patrick, We are grateful you shared your comments with us. Thank you for your trust in our hotel and for continuing to choose us for your stay in Lanzarote. We are glad you enjoyed your visit and we look forward to seeing you again very soon!

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel in the end of April 2023. Hotel itself has beautiful and well looked after grounds, very good pools and nice SPA and gym. Food was very good and plenty in amounts and choice if you are omnivore. Some options for gluten-free diet, also I found no issue with catering vegan if vegetable stews are your dish. Vegetarian was even easier with eggs and cheese. Though not always you could see if cheese was vegetarian or not. Rooms were clean and cleaned well. Entertainment good and plenty especially if you like to get involved in activities with animation team, you will always find one. Animation team also gave very good night shows, I'd say, even better than some hired ones. Drinks were plenty to choose from, just download menus via QR code. Although sometimes you may get a little cheated with some lazy bartender so cocktails can vary in finish and taste. There is no cold coffee option at day bars, so just ask coffee and ice (and milk if you prefer) and mix it yourself. I found an issue finding not alcoholic drinks, as even for all inclusive there is only one alcohol free cocktail. At least they have alcohol free beer, but no alcohol free wine or cider. So if not boozing, options are very very limited. People who work at the hotel are hardworking, friendly and always willing to help. If you have any issue just ask the reception and, I am sure, they will find a solution for anything. Overall, I loved staying there and willing to come back one day. Thank you
Stayed 12 nights in Apr 2023
Response from Hotel Costa Calero Thalasso & Spa team on May 22, 2023
Dear Diana,Thank you for sharing your Costa Calero experience with us.We are glad that you enjoyed your stay in our hotel, but even more, that we met your expectations. Whether in the services we offer as well as the attention you have received from our staff.We hope to have the pleasure of seeing you again soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hotel Costa Calero Thalasso & Spa team on May 8, 2023
Dear Jim, Thank you for taking the time to review your stay with us. We are glad that we met your expectations.We look forward to seeing you again soon.

10/10 Excellent

Howard James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities, clean and well kept grounds. Staff were excellent and very helpful.
Stayed 7 nights in Mar 2023
Response from Hotel Costa Calero Thalasso & Spa team on Mar 28, 2023
Dear Howard James,Thank you for your time and for letting us know about your stay at our hotel.We are pleased to read your kind words about our hotel and our staff and, above all, we are glad you enjoyed your visit. It will be a pleasure to see you again.

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Great gym and bar not too expensive. Whilst I thought the breakfast buffet was pretty good the only evening dining option in the hotel was buffet and no room service. Also our room and a continuous noise like a boiler sound which was annoying especially at night. We also had problems with our key card working. Most annoying of all our cards were cancelled st around 10am on our day of leaving so when returning to our room after breakfast to pack up we could not get in and had to go and sort it with reception
Stayed 5 nights in Feb 2023
Response from Hotel Costa Calero Thalasso & Spa team on Mar 1, 2023
Dear Linda, thank you for letting us know about your stay with us. We are glad to hear that our gym, bars, and breakfast buffet were to your liking. Regarding the comments, you wrote about the problems you had with the noise and the key. We would like to apologise for any inconvenience this may have caused you. The noise you mention cannot be attributed to the noise from the refurbishment of the rooms, as there is no work going on during the night. In relation to your comment about the problems you had with the room key, our team solved it as soon as they can. Once again, we apologise for any inconvenience caused. We hope to see you soon! Best wishes

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean grounds. Staff helpful. No tea of coffee / kettle in room would be a good addition if possible.
Response from Hotel Costa Calero Thalasso & Spa team on Jan 11, 2023
Dear Jason, thank you for sharing your experience of your stay at our hotel. We are glad to hear that our areas and staff met your expectations. Regarding the comment you made about kettles in the rooms, they are available at reception and can be used for a refundable deposit. We will consider your comments for future improvements. We look forward to seeing you soon.

8/10 Good

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve
Last minute booking for 1 night NYE AI - had a garden room 11. Pleasantly surprised as we have Previously stayed in select room with SV Great night - gala buffet, show, drinks & fireworks at 12
Stayed 1 night in Dec 2022
Response from Hotel Costa Calero Thalasso & Spa team on Jan 10, 2023
Dear Andrea, Thank you for sharing your opinion of your stay.Thank you for your kind words about our facilities Hopefully, we can welcome you again as our guest soon.Best regards,

8/10 Good

mrs janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have been here a few times pre covid and was just as good but room was looking dated in parts and air con not working We always seem to get a room the furthest from Reception and a good walk. We are able to do this but some people might struggle. Food was good. Plenty of choice. Plenty of sun beds. Entertainment good one night but other nights poor( thats our opinion and others might enjoy) We went down the hill to the port for a drink on night sometimes
Stayed 4 nights in Sep 2022
Response from Hotel Costa Calero Thalasso & Spa team on Sep 27, 2022
Dear Mrs Janet,Thank you for sharing your opinion of your stay.Regarding your room, we recommend you the next time to book a superior room, which is totally refurbished.Thank you for your kind words about the facilities and food.Hopefully, we can welcome you again as our guest soon.Best regards,

10/10 Excellent

ANDREA

Stayed 3 nights in Aug 2022
Response from Hotel Costa Calero Thalasso & Spa Team on Sep 2, 2022
Dear AndreaThank you very much for the rating you have given us.We are very pleased that your stay at the hotel was satisfactory.We hope you will visit us again very soon.Best regards

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travelled are a family of four adults. Our rooms were beside each other on the fourth floor. The rooms were nicely decorated and spotlessly clean not an insect in sight. Overall the food was fabulous with something to suit everyone. We took part in lots of activities organised by the wonderful hotel team and enjoyed the entertainment each night. This was our 5th time holidaying at Costa Calero.
Stayed 12 nights in Jul 2022
Response from Hotel Costa Calero Thalasso & Spa team on Aug 11, 2022
Dear Catherine, Thank you for taking the time to share your opinion of your stay and for choosing once again our hotel for your holidays. We are delighted to hear that the room allocation was of your pleasure, as well as the activities and food. Hopefully, we can welcome you again soon. Best regards

10/10 Excellent

Karen

Stayed 1 night in May 2022
Response from Hotel Costa Calero Thalasso & Spa Team on May 27, 2022
Dear Karen, Thank you for your score. Hopefully, we can welcome you again soon! Best regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet area. Staff are friendly and approachable. Dining options at the buffet are numerous and of good quality. Pools were great to swim in. Saltwater 40m pool was never crowded. Gym equipment was of a decent standard and was also large enough for several people to use. So often at hotel gyms there is only 1 treadmill, 1 bike etc - thankfully here there were several of each so no waiting to work off the excesses of an all inclusive stay! Definitely a place to go for some quality R&R.
Stayed 5 nights in May 2022
Response from Hotel Costa Calero Thalasso & Spa team on May 16, 2022
Dear Brian, Thank you very much for sharing your opinion of your stay at our hotel. We are delighted to hear that the options at the buffet were numerous and of good quality. We are delighted that you don't have to wait to use the gym equipment. Hopefully, we can welcome you as our guest soon. Best regards

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel grounds and pool areas are lovely, lots of space and sun loungers. The staff were very friendly and helpful. The bedrooms were dated, air conditioning didn’t work in our room and neither did wifi. However work is being done on rooms now.
Stayed 7 nights in Apr 2022
Response from Hotel Costa Calero Thalasso & Spa Team on Apr 27, 2022
Dear Emily, Thank you for sharing your opinion of your stay. We are sorry to hear that we were not able to meet your expectations to the fullest regarding the air conditioning and WIFI. However, we are delighted to know that the staff and facilities were of your pleasure. Hopefully, we can welcome you very soon! Best regards

10/10 Excellent

DOUGLAS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the ultra all inclusive is superb Wifi is not great
Stayed 7 nights in Mar 2022
Response from Hotel Costa Caleor Thalasso & SPa team on Apr 6, 2022
Dear Douglas, Thank you for your kind words. We are very pleased to hear that you had a great time at our hotel. We are working to improve our WIFI service. Hopefully, we can welcome you as our guest in the near future. Best regards

4/10 Poor

douglas

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property sits near a lovely marina with nice places to eat and some shops. We have stayed at Costa Colero several times prior to covid .. we found the property tired and in need of some basic upgrades.
Stayed 4 nights in Mar 2022
Response from Hotel Costa Calero Thalasso & Spa team on Mar 30, 2022
Dear Douglas, Thank you for sharing your opinion of your stay. We are sorry to hear that we were not able to meet your expectations to the fullest. We are aware of the years of our property and we are taking steps to be able to solve it. Hopefully, we can welcome you as our guest in the near future. Best regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from Hotel Costa Calero Thalasso & SPa Team on Mar 22, 2022
Dear Gary, We are delighted to hear that you had a nice time at our hotel. Hopefully, we can welcome you as our guest very soon! Best regards

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Loved this hotel.. Everything was great.
Stayed 4 nights in Feb 2022
Response from Hotel Costa Calero Thalasso & Spa Team on Feb 8, 2022
Dear guest, Thank you for your nice words. We are delighted to know that everything was great. Hopefully, we can welcome you as our guest in a not too distant future. Best regards

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Bad Internet
The internet is slow it is unusable in the room - meant I could not get any work done - nice garden. Good for a holiday maybe, but if you need the internet this is not a good place. I told them but they didn't seem to think it was very important to have internet.... :-(
Stayed 1 night in Jan 2022
Response from Hotel Costa Calero Thalasso & Spa Team on Feb 2, 2022
Dear David, Thank you for sharing your opinion of your stay with us. We are sorry to hear that weren't able to meet your expectations to the fullest. As we highly value feedback, as it helps to improve our services, we will keep your comments for our future plans. Hopefully, we can welcome you as our guest in the not too distant future. Best regards,

6/10 Okay

Shena

Traveled with group
Very bad wifi
It was fine, nothing special, used the spa also was ok, biggest problem was there is no wifi except if your sitting in reception, so if you want a holiday where you gave wifi don’t go to this hotel. They kept saying they will reset the routers as an excuse.
Stayed 2 nights in Dec 2021
Response from Hotel Costa Calero Thalasso & Spa on Feb 2, 2022
Dear Shena, Thank you for sharing your opinion of your stay with us. We are sorry to hear that weren't able to meet your expectations to the fullest. As we highly value feedback, as it helps to improve our services, we will keep your comments for our future plans. Hopefully, we can welcome you as our guest in the not too distant future. Best regards,

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great stuff.
Was a nice stay at a comfortable and well-priced hotel. Very friendly and good staff. The hotel was Clean and well presented throughout.
Stayed 2 nights in Dec 2021
Response from Hotel Costa Calero Thalasso & Spa on Dec 22, 2021
Dear Jeremy, Thank you for your email. We are delighted to hear that you had a nice stay at our hotel. Hopefully, we can welcome you as our guest in a not too distant future. Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Nov 23, 2021
Dear James, Thank you for your rating. Hopefully, we can welcome you as our guest soon! Best regards

10/10 Excellent

kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, highly recommended
Stayed 10 nights in Nov 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Nov 15, 2021
Dear Kerry, Thank you for sharing your opinion of your stay in our hotel and thank you for your high recommendation. Hopefully, we can welcome you as our guest in a not too distant future! Best regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2021

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but busy and very noisy at times.
Overall we enjoyed our stay at the hotel. The staff were all excellent and very professional and Covid measures were in place. Our room was decorated to a high standard and we had a great south facing view. We enjoyed the spa and visited twice and thought it was good value for money. The food was very good, plenty of it too, but we did find the dining extremely busy whatever time we visited. Not sure why people have to dash around plus filling their plates up so high - there was plenty to go around and you could go back and have more if you needed to. The main thing we did not enjoy was the very loud music which was played periodically outside by the pools. It was so annoying and completely unnecessary. Please stop as this is not a 18-30 holiday hotel.
Stayed 5 nights in Oct 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Nov 10, 2021
Dear guest, Thank you for sharing your opinion of your stay at our hotel. We are delighted to hear that you enjoyed your holidays with us. Thank you for your comments about the food and the spa. Hopefully, we can welcome you as our guest in a not too distant future. Best regards

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
Not 4*… has it ever been?
Marketed as 4star but can only be described as 3star at best. Refurbished rooms are okay, if you get one (we had to complain about the state of the non refurbished room and lack of sea view, despite it being described as such, before we were offered an upgrade). Food and dining facilities very poor. Bar and pool areas feeling very dated and tired. The whole place and service that goes with it needs an upgrade, not just rooms.
Stayed 4 nights in Oct 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Nov 12, 2021
Dear Jonathan, Thank you for sharing your opinion about your stay with us. We would like to apologise for did not meet your expectations to the fullest. As we highly value feedback, we will keep your comments in mind for our future planning. We hope you will be returning in the near future. Best regards

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, fantastic sea view
Fabulous hotel, staff are very helpful, lots of choice for pool and sunbathing areas. Rooms very clean, well appointed.. We stayed in a Select room (upgraded rooms)..would recommend. The sea view is just amazing from the balcony. Peurto Calero just a short walk down the hill.
Stayed 7 nights in Sep 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Oct 5, 2021
Dear Deirdre, Thank you for your kind words. We are delighted to hear that you had a nice time in our hotel and you enjoyed all the facilities. Hopefully, we can welcome you as our guest very soon! Sunny regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in lanzarote!
What an amazing hotel to venture to after lockdown. Staff are so friendly, nothing is too much bother for them. The hotel spreads over a large area. Theres a space for everone near the many pools. We chose an area under the palm trees. And a trip to the spa every day was the perfect way to wind down. Thanks to all the staff for wonderful food, spotless facilties and a smile for all.
Stayed 7 nights in Sep 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Sep 24, 2021
Dear Elizabeth, Thank you for sharing your experience in our hotel through Hoteles.com We are delighted to hear that you had a nice holiday in our hotel. Hopefully, we can welcome you as our guest in the not too distant future. Best regards

8/10 Good

Fadoua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a sea view room
The hotel and staff were amazing. We took all inclusive Prestige and I can say it was an amazing deal with SPA. I can only say that the catering quality wasn't as I expected also the show in the evening...
Stayed 3 nights in Sep 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Sep 15, 2021
Dear Fadoua, Thank you for your comment. We are delighted to hear that you had a good time at our hotel. Hopefully, we can welcome you as our guest soon. Best regards,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good accommodation. Excellent outdoor space and pool areas. Found staff very helpful in anything that was needed.
Stayed 8 nights in Sep 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Sep 15, 2021
Dear Karen, Thank you for your comment. We are delighted to hear that you found our staff and accommodation good. Hopefully, we can welcome you as our guest in a not too distant future. Best regards

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing experience- super hotel - great swimming pools - excellent service
Stayed 1 night in Jul 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Jul 21, 2021
Dear Dianne, thank you for your email. We are very pleased to hear that had a great experience in our hotel. Hopefully, we can welcome you again in a not too distant future! Best regards

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really enjoyed our stay at this hotel for Valentine’s Day. Everything was great, will definitely stay again
Stayed 1 night in Feb 2021
Response from Hotel Costa Calero Thalasso & Spa Team on Feb 19, 2021
Dear Ashleigh, Thank you for your kind words. We are delighted to hear that you enjoyed Valentine's day in our hotel. Hopefully, we can welcome you again as our guest! See you very soon!

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The whole experience was superb with most friendly staff good entertainment high standard rooms and good to die for. All inclusive upgrade is a must and brilliant value
Stayed 3 nights in Dec 2020
Response from Hotel Costa Calero Thalasso & Spa on Dec 24, 2020
Dear guest, Thank you very much for sharing your opinion about your stay with us. We are very pleased to hear that you had an excellent stay. Hopefully, we can welcome you as our guest in a not too distant future. Best regards

10/10 Excellent

Brian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed resort with friendly staff. Food was excellent and room spacious and comfortable
Stayed 6 nights in Nov 2020
Response from Hotel Costa Calero Thalasso & Spa on Dec 9, 2020
Dear Brian, Thank you for your kind review. We are very pleased to hear that you had a relaxed holiday at our hotel. Hopefully, we can welcome you once again as our guest in a not too distant future. Best regards and stay safe!

10/10 Excellent

Tanya Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Hotel Costa Calero Thalasso & Spa on Nov 30, 2020
Estimada Tanya Frances, Muchas gracias por su puntuación. Nos alegra mucho saber que su estancia con nosotros ha sido muy satisfactoria. Esperamos que pronto nos vuelva a visitar. Un cordial saludo

8/10 Good

Brigid

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Hotel Costa Calero Thalasso & Spa on Nov 23, 2020
Estimada Brigid, Muchas gracias por su puntuación. Esperamos que su estancia en nuestro hotel haya sido de su agrado. Esperamos que pronto nos vuelva a visitar. Un cordial saludo

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Hotel Costa Calero Thalasso & SPA on Nov 13, 2020
Dear Stephanie, Thank you so much for your rating. Hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, committed to customer satisfaction
A great hotel, made excellent by the professionalism and commitment of the staff. Despite reduced staff numbers, the level of service was outstanding - from the cleaning ladies (rooms and communal areas always spotlessly clean) to the restaurant staff (food replenished continuously) and the manager, Stefan, who also worked in the restaurant. Yolande on Reception was especially helpful and efficient. Excellent variety of food for both buffet breakfast and dinner (both meals included in our special offer rate), with some dishes cooked to order. Evening entertainment in the bar (unexpected in the current Covid conditions) was also very good. Hygiene and safety standards maintained throughout the hotel and we felt very safe. Only 2 slight negatives: the hotel is at the top of a very steep hill so a difficult walk to the marina for anyone with mobility issues (though not a problem for us); the internet service was very unreliable. I highly recommend this hotel.
Stayed 2 nights in Nov 2020
Response from Hotel Costa Calero Thalasso & SPA on Nov 13, 2020
Dear guest, First of all, thank you so much for your review. We are glad to hear that you enjoyed your stay with us, our food, facilities and above all that you felt safe in our hotel. We are also very happy about your positive comment about our staff, and even more in these times of Covid that all our employees are making great efforts. Regarding our internet service, we are very sorry about that but we had some technical problems in early November. On your next visit, you will notice the improvements in the internet speed. Hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
couldn't fault it!
Arrived in Lanzarote without a booking for accommodation. We have been to Puerto Calero before so decided to try the Costa Calero. Literally sat in the car outside and booked online with Hotels.com. Fantastic deal ... and were even given a room upgrade when we checked in 5 minutes after booking. Well equipped room, very comfortable bed (rare in Spain, I find) and exceptionally clean. With concerns over Covid, we were a little wary, but fears were unfounded - everyone wearing masks, hand sanitiser everywhere and very good measures in place in the restaurant. We felt very safe. Food was excellent! Huge variety on both the breakfast and dinner buffets with some dishes cooked to order. The staff were lovely! They all worked tremendously hard to ensure guests were happy and satisfied. Particular mention to Yolanda on Reception - very efficient, friendly and helpful. Also to Stefan, the manager who worked tirelessly in the restaurant, as the hotel currently has reduced staff, and to Yaselyn, who seemed to be working every shift! Would have no hesitation in returning.
view across infinity pool from hotel lobby
sunset from the pool bar
Stayed 2 nights in Nov 2020
Response from Hotel Costa Calero Thalasso & SPA on Nov 13, 2020
Dear Deborah, Thank you so much for your review. We are glad to hear that you enjoyed your stay with us, our food, facilities and above all that you felt safe in our hotel. We are also very happy about your positive comment about our staff, since our main objective is that here you feel at home. Hope to see you again soon

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2020
Response from Hotel Costa Calero Thalasso & Spa on Oct 5, 2020
Estimado cliente, Muchas gracias por su puntuación. Nos alegra mucho saber que su estancia con nosotros ha sido satisfactoria. Espermos que pronto nos vuelva a visitar. Un cordial saluo, Hotel Costa Calero Thalasso & Spa

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ovely weekend
Everything was very good staff,services,food,we were there for the weekend for my husbands birthday he recieved a bottle of cava and a bowl of fruit from the hotel a lovely touch would highly recommend this hotel we will come back
Stayed 3 nights in Sep 2020
Response from Hotel Costa Calero Thalasso & Spa on Sep 17, 2020
Dear Irene, Thank you for sharing your opinion about your stay in our hotel. We are delighted to hear that your stay during the weekend was very good. We are very pleased to know that you have chosen our hotel to celebrate your husband's birthday! Thank you for your recommendation and hopefully, we can welcome you again in a not too distant future. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very good - felt very comfortable as a solo traveller
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was impossible to get a cup of tea - no teapots allowed in the rooms! No tea making facilities. Some staff were kind enough to make a pot of tea to take to the room. The standard of food was diabolical I was ‘upgraded’ when I arrived to a room to hat didn’t look like the photo in the booking. A room overlooking the road and building works going, workmen could quite clearly see into your room. Didn’t feel safe. Shown a second room, exactly the same!! Had to pay £112 more to be higher up. Even though I had sent 4 emails without a reply asking to be be on a higher floor. Not impressed I was charged again for dinner even though I had paid cash, which seemed to take at least 9 mins to process while I waited to receive a a paid docket, and arduous process that even the end was meaningless as they presented a bill at the end. Overall I coul not wait to get home. I will not be staying there again and certainly will not be booking a holiday with Expedia. It was my mistake not to go independent and oversee all the little details and just leave it to a tour operator. The pick up transfer came far too early, I missed breakfast then sat at the airport for longer that I needed, the flight was delayed, it’s no ones exact fault but all these little mishaps became for me a very unpleasant experience where I could not wait to get home. Thank god it was sunny. I will in the future ALWAYS organise my own travel. I didn’t realise that this hotel v much caters for the drinking older crowd
Stayed 7 nights in Jan 2020