Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jan 17, 2015
Beds where really uncomfortable! They didn't clean are room!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manson, WA

Close to theater and restaurants

Posted Nov 18, 2014
Pros: The staff both evening and morning!
We had a wonderful stay they let us check in early and very comfortable rooms. Close to everything we needed and the breakfast was excellent.
5 out of 5
Recommended
for Couples
by Dougfrom Olympia

Terrific Lodging

Posted Oct 28, 2014 on Hotels.com
My wife and I were very pleased with our spacious room. It was clean and quite comfortable. We commend all the staff we were in contact with. Very professional, friendly, knowledgeable and efficient. The breakfast buffet was good and offered many choices. We will definitely stay here again and will recommend to our friends and family.
Comment from Hotel Management
Jan 10, 2015 by Luis, Hotel Management
Dear Doug: I am very pleased you had such a great experience at our wonderful hotel. I am very happy to know you and your wife were very comfortable and enjoyed the cleanliness, friendliness and our very delicious breakfast. Thank you so much for recommending us to others. we will continue making our guests happy
2 out of 5
by A verified travelerfrom kelso washington

In town for a family wedding

Posted Oct 27, 2014
Upon check in, I was required to pay an additional 10 dollar fee that had to be placed on my credit card. This took the price of the room over what I would have paid walking in off the street. We had booked a room with a sofa but got a handicapped room with no sofa and no tub. The room above us had a soccer team that jumped up and down until midnight, nothing done to stop it.
Comment from Hotel Management
Nov 7, 2014 by LuisG, Hotel Management
Dear Verified traveler : I am very sorry you didn't get to enjoy your stay with us, I'd like to let you know that we required a credit card at check in case that there are any incidentals for the room such as phone calls, smoking fees, cleaning fees, etc.. we only hold the $10 amount , we don't charge unless there is incidentals, that hold gets release after check out. I apologize that you did not get the room you need it and also about the noise coming from the group of kids. I apologize and hope some time again you can give us another opportunity to serve you in a much excellent way. Sincerely,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 15, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2015 by Luis, Hotel Management
Dear verified traveler: Thank you for your 5 star rating we will continue to make our guests happy.
4 out of 5
Recommended
for Business Travelers
by Guest

Close to Convention Center

Posted Oct 10, 2014 on Hotels.com
Hotel was nice and had multiple amenities. Location great for meetings at Convention Center. Was warned to not walk in surrounding neighborhood or to Target to the East of hotel due to crime and gangs.
Comment from Hotel Management
Jan 10, 2015 by Luis, Hotel Management
Dear Guest: I am happy to know you had a great experience at our hotel and enjoyed all of our amenities. Also, I am glad you find our hotel as a great location with walking distance to the Convention Center. Thanks
3 out of 5
Recommended
for Families
by A verified travelerfrom Olympia, WA

Last minute hotel

Posted Sep 22, 2014
Pros: Rooms were clean and what I expected for the cost. Location was easy to find and in close proximity to where I needed to be.
Cons: As stated previously - having rules for teams that are staying at the hotel and then empowering staff to confront/hold accountable rule breakers.
The hotel staff were very friendly and were responsive to our request for additional blankets and late check out. My daughter left behind her beloved pillow and after a couple of phone calls (had to call before 3:00pm during the week) they located it and are in the process of shipping it to us. Breakfast was good and they made sure to keep it well stocked. Unfortunately there was a soccer team of young boys staying at the hotel and they were running through the halls and all around the lobby during breakfast. This made the experience for the rest of us less than enjoyable. I've traveled many times with teams and have been asked to sign rules about keeping the kids under control. At the time I thought it was crazy but it ultimately set the expectation that hotel staff would approach you if your children were not adhering to the rules set forth. Also, the hotel allows pets (or at least I assume they do) and the dog in the room next to us barked at the slightest of noises. The front desk could only apologize for the noise.
4 out of 5
Recommended
for Business Travelers
by Mindyfrom Idaho

Is stay again

Posted Sep 13, 2014 on Hotels.com
Great hotel and awesome continental breakfast.
5 out of 5
Recommended
for Families
by Kathyfrom Pt. Orchard

Very Comfortable Stay

Posted Sep 5, 2014 on Hotels.com
Great beds and pillows. Love the 24 hr hot tub and pool. Excercise room is small but fine--AC cold. The best part is the delicious cookies at 7 p.m. Breakfast is good--make your own pancakes, pastries, biscuits and gravy, eggs and turkey sausage.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Very clean!

Posted Aug 27, 2014
We were pleasantly surprised at the cleanliness of this Holiday Inn. The staff was very friendly. Since it is a Holiday Inn, it was a bit noisy due to several families down the hall. The breakfast was a typical Holiday Inn breakfast but no problem as we found an awesome restaurant a couple miles up the road.