Front of property

Reviews of Ledgestone Hotel

3 out of 5
Ledgestone Hotel
107 North Fair Avenue, Yakima, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roman, Wenatchee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I paid for a two queen room, told it was oversold and all I can get was a single queen with a hide bed… I had 2 kids and 2 adults. I paid extra for the double queens and no reimbursement between what I paid for and what I got
Stayed 1 night in Apr 2024

8/10 Good

Tiffany, Auburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 Queen suite was spacious, updated and clean with all of the amenities that we would need. I was disappointed that we reserved a 2 Queen suite but was given a 1 Queen suite and had to call down to verify and the front desk had made a mistake but they were able to quickly fix the mistake. Lastly, it was disappointing that there was no pool, hot tub or continental breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with family
Liked: Amenities, property conditions & facilities
Good costumer service, very comfortable suites
Stayed 1 night in Apr 2024

10/10 Excellent

Maryellen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the room I stayed in. It was like a small apartment. I felt comfortable enough to walk from my room to a neighboring restaurant. I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and efficient. Room was spacious, comfortable and sqeeky clean. Coffee in the lobby would have made it perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff and a convenient location for supplies. Love it here!
Stayed 3 nights in Mar 2024

10/10 Excellent

Darren

Traveled with group
Liked: Amenities
Very nice clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice, just highly impersonal.
Stayed 1 night in Mar 2024

10/10 Excellent

Terri

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer suites with a bedroom separate from the kitchen and living room. The kitchen is equipped for meal prep with a nice size refrigerator and dishes and cookware for 4.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Great customer service. Good value! Not a safe place of the city. At least that was my feeling

10/10 Excellent

Simeon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, quiet, and affordable. 5 ⭐️
Stayed 9 nights in Jan 2024

10/10 Excellent

Caryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently doing a refresh, painting and the like, but it still was business as usual without any interruptions. The staff made it feel more like a family run environment with their helpful hands-on ways.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I love all of the space. I wish there was a luggage rack, or something in the bedroom or bathroom to set my suitcase on.
Stayed 1 night in Feb 2024
Response from Shaelynn M on Feb 8, 2024
Hello Cynthia,We are delighted that you chose the ledgestone hotel for your stay and that you had a pleasant experience. We regret that you did not have a luggage rack in your room, but we have them available at the front desk upon request.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Everything was clean. The bed was super comfortable and the staff was so nice! We went to Bob’s for dinner and it was nice to be able to just walk back to the hotel. We will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
It is so great to hear you had a wonderful stay with us Michele! We love to hear you received friendly guest service and enjoyed your comfortable suite. It is very convenient to have such a great restaurant right next door to us. We most certainly look forward to welcoming you back next time!

10/10 Excellent

Veronica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband travels with an emotional support dog and the staff were accommodating to give us a room close to an outside exit door. This was our second time staying at Ledgestone Hotel in Yakima! We got a clean, comfortable 2 queen bedroom suite. The staff was kind, professional and check in/check out was easy and convenient. I recommend Ledgestone Hotel.
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Veronica, we truly appreciate your kind review of your recent stay with us. We love to hear about the exceptional service you received, as we strive to provide our guests with the best experience each and every day. We do look forward to welcoming you back next time! Thank you again!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Thank you Patrick for the 10 out of 10! We look forward to welcoming you back to Ledgestone Hotel on your next trip to Yakima. Thanks again!

10/10 Excellent

Tileena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
We were in town for a basketball tournament. I loved the room layout for my family. The kitchen is well stocked and the front desk was friendly and helpful when we needed extra blankets. Clean, quiet and safe feeling. In Yakima, I have learned that the area you stay in is very important.
Stayed 2 nights in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Tileena, we appreciate you taking the time to leave us a thoughtful review about your great stay with us! We are so thrilled you received friendly helpful service, enjoyed the well-stocked suite layout and had a nice clean, quiet and safe stay. We very much look forward to seeing you for the next basketball tournament or any visit for the fun activities there are to do in Yakima!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Thank you for the wonderful rating Leonardo! We are so glad to hear you enjoyed your stay with us and we look forward to seeing you next time!

10/10 Excellent

AKIKO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sara Allen, GM on Feb 16, 2024
Thank you for taking the time to leave us a stellar rating! We are pleased to hear you enjoyed your stay and look forward to welcoming you next time!

2/10 Terrible

DOUGLAS

Stayed 1 night in Dec 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for the rating of your recent stay with us. We certainly would love to know how we could have done better and improved your experience. Please feel free to reach out and let us know any suggestions you may have. We hope we have the opportunity to welcome you back and make sure you have the best stay with us!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing very clean .
Stayed 1 night in Dec 2023
Response from Sara Allen, GM on Jan 5, 2024
We appreciate you taking the time to leave us a wonderful review! We are so glad you enjoyed your stay and appreciate our attention to cleanliness. We hope to welcome you back again!

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for the fabulous rating Melina! We are so happy you enjoyed your stay with us and look forward to welcoming you back next time!

10/10 Excellent

Ana Lia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like an apartment. It was very clean and modern. The room was really big - full kitchen, closet , living room, bathroom. Will likely stay here again.
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for taking the time to leave us such a thoughtful review! We are so happy to hear you enjoyed the clean, modern and spacious room. We can't wait to welcome you back next time!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for the wonderful review Michael! We are so glad to know you enjoyed your stay with us and we look forward to welcoming you back next time. Thanks again!

10/10 Excellent

Douglas, Puyallup

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the rooms
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you, Douglas for taking the time to leave us a great rating! We are glad you had a wonderful stay with us and look forward to seeing you next time you are in Yakima. Thanks again!

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you, Mike for the great rating! We are thrilled you enjoyed your stay with us and we look forward to welcoming you back the next time your travels bring you this way.

10/10 Excellent

Sandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
We appreciate the superb rating Sandi! We hope to welcome you back next time you are in Yakima. Thanks again!

10/10 Excellent

Jerryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here. Wonderful rooms ❤️❤️👍
Stayed 2 nights in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
We appreciate you taking the time to leave us such a lovely review! We are thrilled you love staying with us and appreciate our spacious comfortable rooms. We look forward to seeing you next time your travels bring you back to Yakima or to one of our sister properties in Billings, Elko or Vernal. Thanks again!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you, Nick for the wonderful rating! We hope to see you back at Ledgestone Hotel Yakima soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were super happy with our stay. Very clean, friendly staff, safe and convenient location!
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
We are so grateful for the thoughtful review Jennifer! It makes our day to hear you enjoyed our friendly team, clean accommodations and convenient, safe location. We very much look forward to welcoming you all back the next your travels take you this way. Thanks again!

6/10 Okay

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
We appreciate you taking the time to leave us a rating on your most recent stay with us. We certainly would love to know how we can improve and make your stay more enjoyable next time. We look forward to the opportunity to welcome you back and give you that amazing, comfortable and memorable stay we pride ourselves on! Please feel free to reach out any time and I will be happy to assist you with a reservation. Thank you!

10/10 Excellent

maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 4, 2024
Thank you Maria for taking the time to let us know you had an enjoyable stay with us! We look forward to welcoming you next time!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 4, 2024
Thank you for taking the time to leave us such a wonderful rating! We are so glad you thoroughly enjoyed your stay with us and we look forward to welcoming you back the next time you are headed to the Yakima Valley!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable amenities. Nice to have a sitting area, kitchenette and bedroom. Clean
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
GrNo at place with useful amenities if you don’t want to eat out all the time.
Stayed 1 night in Oct 2023

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained along with amenities for an enjoyable stay
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

DOUGLAS

Stayed 2 nights in Oct 2023

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always so friendly, we have been staying here since you first opened, never had a bad experience!! Thank you!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com Bad service
The hotel was fine. It was Hotel.com that I have an issue with. I could not bring up my reservation by name, telephone number, confirmation number or anything. It kept telling me had no trips. This was incredible frustrating because I received nothing. Also I wanted to make sure I received the senior discount. I could not reach any one by phone or email. Bad business. Upon checking in to the hotel I was not given the senior rate and had to pay the full rate. I was not happy with Hotel.com and probably be not using it again.l
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Stayed 2 nights in Sep 2023

10/10 Excellent

AKIKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice room! I like that the living room and bedroom were separate. It was a very quiet and clean room!! I highly recommend it!
Stayed 1 night in Sep 2023

6/10 Okay

Patty

Stayed 1 night in Sep 2023

2/10 Terrible

Malynn

Business traveler
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Sara Allen, GM on Sep 27, 2023
Hello Malynn, I am so sorry to see you did not have a pleasant stay with us. Please feel free to contact me at your convenience to let me know what we could have done differently to make your stay enjoyable. Thank you!

10/10 Excellent

Elisa

Stayed 1 night in Sep 2023