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I paid for a two queen room, told it was oversold and all I can get was a single queen with a hide bed… I had 2 kids and 2 adults. I paid extra for the double queens and no reimbursement between what I paid for and what I got
The 2 Queen suite was spacious, updated and clean with all of the amenities that we would need. I was disappointed that we reserved a 2 Queen suite but was given a 1 Queen suite and had to call down to verify and the front desk had made a mistake but they were able to quickly fix the mistake. Lastly, it was disappointing that there was no pool, hot tub or continental breakfast.
Good value for the room I stayed in. It was like a small apartment. I felt comfortable enough to walk from my room to a neighboring restaurant. I would stay here again.
They offer suites with a bedroom separate from the kitchen and living room. The kitchen is equipped for meal prep with a nice size refrigerator and dishes and cookware for 4.
They are currently doing a refresh, painting and the like, but it still was business as usual without any interruptions. The staff made it feel more like a family run environment with their helpful hands-on ways.
I love all of the space. I wish there was a luggage rack, or something in the bedroom or bathroom to set my suitcase on.
Cynthia
Stayed 1 night in Feb 2024
Response from Shaelynn M on Feb 8, 2024
Hello Cynthia,We are delighted that you chose the ledgestone hotel for your stay and that you had a pleasant experience. We regret that you did not have a luggage rack in your room, but we have them available at the front desk upon request.
The room was great! Everything was clean. The bed was super comfortable and the staff was so nice! We went to Bob’s for dinner and it was nice to be able to just walk back to the hotel. We will definitely stay here again.
Michele
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
It is so great to hear you had a wonderful stay with us Michele! We love to hear you received friendly guest service and enjoyed your comfortable suite. It is very convenient to have such a great restaurant right next door to us. We most certainly look forward to welcoming you back next time!
My husband travels with an emotional support dog and the staff were accommodating to give us a room close to an outside exit door. This was our second time staying at Ledgestone Hotel in Yakima! We got a clean, comfortable 2 queen bedroom suite. The staff was kind, professional and check in/check out was easy and convenient. I recommend Ledgestone Hotel.
Veronica
Stayed 1 night in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Veronica, we truly appreciate your kind review of your recent stay with us. We love to hear about the exceptional service you received, as we strive to provide our guests with the best experience each and every day. We do look forward to welcoming you back next time! Thank you again!
We were in town for a basketball tournament. I loved the room layout for my family. The kitchen is well stocked and the front desk was friendly and helpful when we needed extra blankets. Clean, quiet and safe feeling. In Yakima, I have learned that the area you stay in is very important.
Tileena
Stayed 2 nights in Jan 2024
Response from Sara Allen, GM on Feb 16, 2024
Tileena, we appreciate you taking the time to leave us a thoughtful review about your great stay with us! We are so thrilled you received friendly helpful service, enjoyed the well-stocked suite layout and had a nice clean, quiet and safe stay. We very much look forward to seeing you for the next basketball tournament or any visit for the fun activities there are to do in Yakima!
Thank you for taking the time to leave us a stellar rating! We are pleased to hear you enjoyed your stay and look forward to welcoming you next time!
2/10 Terrible
DOUGLAS
Dec 20, 2023
DOUGLAS
Stayed 1 night in Dec 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for the rating of your recent stay with us. We certainly would love to know how we could have done better and improved your experience. Please feel free to reach out and let us know any suggestions you may have. We hope we have the opportunity to welcome you back and make sure you have the best stay with us!
We appreciate you taking the time to leave us a wonderful review! We are so glad you enjoyed your stay and appreciate our attention to cleanliness. We hope to welcome you back again!
It’s like an apartment. It was very clean and modern. The room was really big - full kitchen, closet , living room, bathroom. Will likely stay here again.
Ana Lia
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for taking the time to leave us such a thoughtful review! We are so happy to hear you enjoyed the clean, modern and spacious room. We can't wait to welcome you back next time!
10/10 Excellent
Michael
Nov 19, 2023
Michael
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you for the wonderful review Michael! We are so glad to know you enjoyed your stay with us and we look forward to welcoming you back next time. Thanks again!
Thank you, Douglas for taking the time to leave us a great rating! We are glad you had a wonderful stay with us and look forward to seeing you next time you are in Yakima. Thanks again!
10/10 Excellent
Mike
Nov 13, 2023
Mike
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
Thank you, Mike for the great rating! We are thrilled you enjoyed your stay with us and we look forward to welcoming you back the next time your travels bring you this way.
We appreciate you taking the time to leave us such a lovely review! We are thrilled you love staying with us and appreciate our spacious comfortable rooms. We look forward to seeing you next time your travels bring you back to Yakima or to one of our sister properties in Billings, Elko or Vernal. Thanks again!
We were super happy with our stay. Very clean, friendly staff, safe and convenient location!
Jennifer
Stayed 1 night in Nov 2023
Response from Sara Allen, GM on Jan 5, 2024
We are so grateful for the thoughtful review Jennifer! It makes our day to hear you enjoyed our friendly team, clean accommodations and convenient, safe location. We very much look forward to welcoming you all back the next your travels take you this way. Thanks again!
We appreciate you taking the time to leave us a rating on your most recent stay with us. We certainly would love to know how we can improve and make your stay more enjoyable next time. We look forward to the opportunity to welcome you back and give you that amazing, comfortable and memorable stay we pride ourselves on! Please feel free to reach out any time and I will be happy to assist you with a reservation. Thank you!
Thank you for taking the time to leave us such a wonderful rating! We are so glad you thoroughly enjoyed your stay with us and we look forward to welcoming you back the next time you are headed to the Yakima Valley!
The hotel was fine. It was Hotel.com that I have an issue with. I could not bring up my reservation by name, telephone number, confirmation number or anything. It kept telling me had no trips. This was incredible frustrating because I received nothing. Also I wanted to make sure I received the senior discount. I could not reach any one by phone or email. Bad business. Upon checking in to the hotel I was not given the senior rate and had to pay the full rate. I was not happy with Hotel.com and probably be not using it again.l
Super nice room! I like that the living room and bedroom were separate. It was a very quiet and clean room!!
I highly recommend it!
AKIKO
Stayed 1 night in Sep 2023
6/10 Okay
Patty
Sep 29, 2023
Patty
Stayed 1 night in Sep 2023
2/10 Terrible
Malynn
Business traveler
Sep 25, 2023
Disliked: Staff & service
Malynn
Stayed 2 nights in Sep 2023
Response from Sara Allen, GM on Sep 27, 2023
Hello Malynn, I am so sorry to see you did not have a pleasant stay with us. Please feel free to contact me at your convenience to let me know what we could have done differently to make your stay enjoyable. Thank you!