Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
4.2 Room cleanliness
4.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Getaway With Friends
by PearlF from Singapore

Close to great ski slopes

Posted Jan 6, 2014 on Hotels.com
It's a family owned hotel so service is very personalised and friendly. They helped us to arrange for taxi pick-up from Narita airport to ski lodge, gave us guidance on bus schedules and monkey park operating hours etc. Real ski-in/ski-out resort and we managed to get english speaking ski-instructors. Breakfast spread is simple but adequate and dinner is good. We stayed in the family room so it was basic but comfortable considering we had to sleep on futons. The room had great view of the ski slopes and surrounding mountains. Only wish that the rooms had internet connection. Wi-fi connection in the public area was poor.
5 out of 5
by Shaun from Australia

Close to lifts

Posted Apr 12, 2013 on Hotels.com
Was an excellent location to lifts and bus stops staff where very helpful and friendly and the Captain is a really good host!
5 out of 5
for Everyone
by A verified traveler

Great Hotel

Posted Mar 14, 2013
Pros: Staff
Great hotel. Family Atmosphere. Not flash or fancy but very servicable. Staff were fantastic! Very friendly and helpful. Hotel in great location right next to lift. Quiet location ideal for families.
4 out of 5
for Overnight Stay Before Destination
by Michael

Posted Feb 28, 2013 on Hotels.com
I loved the small village that Villa Alpen was in! The service was excellent and the staff were very helpful and friendly and for an old hotel/lodge it was in pretty good shape. I was in a room with no shower which I can't recall being made aware of at the time of booking, but that wasn't a big deal. I pretty much used it as an overnight stay to visit the snow monkeys but wouldn't hesitate in going back for a ski trip!