Hotel itself was fine. Informing the hotel of any specific requests such as baby cot, two room bookings next to each other appeared to get ignored. This was despite making the request on Expedia, following it up with a direct email using the email link on the hotels web page and phoning the hotel direct. I received no reply from the hotel but I was assured on the telephone that my requests could be met. They couldn't.
Following my complaint to the hotel reception the guest services manager contacted me and did his best to make our stay as comfortable as possible. This was appreciated and we agreed a deal. My main gripe was that this was a compromise I shouldn't have had to experience and it couldn't fully compensate us for the disappointment. Had this not been a non refundable booking I would have taken my business elsewhere because my requests were essential ingredients in making this a successful and enjoyable break for me and my friends.
This hotel is located in Abu Dhabi (Yas Island), close to Yas Island Circuit, Ferrari World, and Yas Kartzone. Nearby …More
Excellent access to Yas Marina Circuit, great walking and biking paths from the hotel to local attractions on Yas Island. Hotel property was very well kept, room was very nice - business lounge was very nice.
Steve from Portland, OR
This spa hotel is located in Abu Dhabi (Yas Island), near the airport, Yas Island Circuit, Ferrari World, and Yas Marina …More
We stayed at this Hotel for 12 days. We was treated like royalty. All our needs were catered for. The staff are amazing the cleanliness is exceptional. I would definitely recommend this hotel, if it's pure luxury with all ammenities that you are searching for. I intend to return there with family and friends the early part of 2015. We had a wonderful holiday that we was sad to leave.
Gloria from UK
This luxury hotel is located in Abu Dhabi (Yas Island), near the airport, Yas Island Circuit, Ferrari World, and Yas …More