Exterior

Reviews of DoubleTree by Hilton Hotel Bristol South - Cadbury House

4 out of 5
DoubleTree by Hilton Hotel Bristol South - Cadbury House
Frost Hill, Congresbury, Bristol, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 460 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TJS on Mar 17, 2024
Thank you for your feed back

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a fabulous setting
Stayed 1 night in Mar 2024
Response from TJS on Mar 5, 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night with limited time there. However staff were welcoming. Facilities very good. Great swim and steam room.
Stayed 1 night in Feb 2024
Response from Cadbury House on Feb 11, 2024
Thank you for taking the time to leave a review. Your comments have been shared with the team.

8/10 Good

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TJS on Feb 4, 2024
Thank you for your feedback

6/10 Okay

Jo

We turned up late after a flight and was greeted by a miserable man in reception who could hardly be bothered to say hello Room was clean and bed was comfy though
Stayed 1 night in Jan 2024
Response from TJS on Jan 15, 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

6/10 Okay

L

Traveled with partner
Liked: Cleanliness, amenities
No welcome cookies for us
Stayed 1 night in Dec 2023
Response from TJS on Jan 15, 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TJS on Dec 27, 2023
Thank you

10/10 Excellent

David

Traveled with family
Lovely Staff - Great Hotel - Top Food
I was really impressed with the hotel, staff and food. Will definitely stay again. Extra shout out to the lad on reception Friday night when we checked in. I think his name was James possibly. Gave our party some welcome cookies and also dug out a usb charger for me! Legend. Also the blonde girl at breakfast was really welcoming 😀
Stayed 1 night in Dec 2023
Response from tjs on Dec 25, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Comfortable spacious and modern rooms. Food was excellent although service was a little slow even though it wasn't particularly busy.
Stayed 1 night in Dec 2023
Response from TJS on Feb 1, 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

Samantha

Stayed 1 night in Dec 2023
Response from tjs on Dec 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Potentially great, but let down by service
Lovely facilities. Service not up to the same standard. For example, the room was not made up. Also the drain to the shower was blocked, which can happen, but when we reported it no one was available to fix it over the weekend. Hotel offered room service but when we tried to call a few times no one answered the phone, so we went out instead.
Stayed 2 nights in Dec 2023
Response from tjs on Dec 25, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Kept us waiting for 2.5 hours to check in even though room was ready. Room was then cold, so they transferred us to another room after some 30 minutes. Therefore curtailed our use of the pool and spa facilities. Overall, expensive for what it is
Stayed 1 night in Dec 2023
Response from tjs on Dec 25, 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Megan

Traveled with group
Stayed 1 night in Dec 2023
Response from tjs on Dec 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Jahmal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from tjs on Dec 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Sylvia

Stayed 2 nights in Dec 2023
Response from TJS on Dec 15, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TJS on Dec 15, 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TJS on Dec 15, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
Stayed 1 night in Dec 2023
Response from TJS on Dec 5, 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Kris

Stayed 1 night in Nov 2023
Response from TJS on Dec 5, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

8/10 Good

Mark

Liked: Staff & service, amenities
Great
Stayed 1 night in Nov 2023
Response from TJS on Dec 1, 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Zaida

Stayed 2 nights in Nov 2023
Response from tjs on Dec 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from tjs on Dec 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Zsolt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost 5 start
We have pent a long weekend here and only one thing held us back to give 5 stars ….. the receptionist team unfortunately. But apart from two receptions we have met and they dealt withe us (basically we checked is about 11pm and the guy at the reception was pretty grumpy and did not have us any info … no proper check it happened there … he didn’t even said Hi …) All staff are lovely the hotel fairly clean and all staff were lovely.
Stayed 2 nights in Nov 2023
Response from TJS on Nov 21, 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TJS on Nov 13, 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from TJS on Nov 13, 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

4/10 Poor

Rebecca

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from TJS on Nov 8, 2023
Thank you for your feedback

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great gym and spa
Great hotel, nice welcome with cookies, big comfy rooms, great gym and spa on site and a good breakfast. Best business stay hotel for a long time. Will definitely return.
Stayed 1 night in Oct 2023
Response from TJS on Oct 31, 2023
Thank you for your lovely comments.

8/10 Good

Surinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but ashame they charge for parking
Stayed 2 nights in Oct 2023
Response from TJS on Oct 26, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon

10/10 Excellent

J

Stayed 2 nights in Oct 2023
Response from TJS on Oct 27, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Kerry

Stayed 1 night in Oct 2023
Response from TJS on Oct 20, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful overnight stay👌
Angus, in Reception, had 100% excellent customer service skills. We were somehow booked into a double room for disabled people that overlooked the car park. I went back down to Reception and spoke to Angus, who without any haggling, put my husband and me into an upgraded king-size room with views over the gardens and grounds. The bed was super comfortable and the breakfast choices were 5⭐️ What could have been an uncomfortable and disappointing stay turned out to be a wonderful success - THANK YOU ANGUS😃
Stayed 1 night in Oct 2023
Response from TJS on Oct 11, 2023
Thank you for your feedback, I'm glad to hear our staff impressed you during your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

Mohammed

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
hidden away in beautiful scenery
Bed was very comfortable and Spa is really nice but a little dated.
Stayed 1 night in Oct 2023
Response from TJS on Oct 10, 2023
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from TJS on Oct 20, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from TJS on Sep 30, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from TJS on Sep 30, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from TJS on Sep 30, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover after late landing at Bristol Airport
We were only stopping over, but the hotel seemed comfortable etc.
Stayed 1 night in Sep 2023
Response from TJS on Sep 18, 2023
Thank you for your feedback

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. More of a resort than a hotel
Stayed 1 night in Sep 2023
Response from TJS on Sep 7, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Bubacarr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The hotel was amazing, and was really quiet. We do really enjoy our stay, and will definitely booked in again
Stayed 1 night in Sep 2023
Response from TJS on Sep 7, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from TJS on Sep 7, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from TJS on Sep 7, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

2/10 Terrible

Aleksandra

Traveled with partner
I paid for my best friend and her husband to stay at the hotel the night before my son’s christening. Despite the steep price, they were put in a room in the basement surrounded by lots of teenagers who appeared to be in a large group. They were running up and down the hall, banging and screaming all through the night so my friends didn’t get any sleep at all. In the morning they were so tired they didn’t even have the energy to go to breakfast (paid for separately!). Very disappointing experience.
Stayed 1 night in Aug 2023
Response from TJS on Sep 7, 2023
Thank you for your feedback I have passed this to our Management team.

6/10 Okay

Stephen

Stayed 2 nights in Aug 2023
Response from TJS on Sep 7, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent restaurant
Reception staff continued talking to each other while I was waiting both on check in & out then when completing documentation spoke to other guests. Restaurant staff & food including breakfast excellent, could not fault.
Stayed 1 night in Aug 2023
Response from TJS on Sep 1, 2023
Thank you for your feedback, I'm glad to hear you enjoyed your stay with us. I am disappointed to read your other comment, I have passed this to our Management team. We hope to be able to welcome you back again soon.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay, Fully Recommended
Very nice hotel, great facilities, lovely food, hotel staff very helpful and friendly, relaxing stay and would definitely recommend.
Stayed 3 nights in Aug 2023
Response from TJS on Sep 1, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Yasemin

Stayed 3 nights in Aug 2023
Response from TJS on Sep 1, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, shame they got our room wrong even though we checked in later. I was given a key to someone else’s room, walked in on a not so happy couple!! Issue was resolved very smoothly. Comfortable nights sleep will definitely be returning
Stayed 1 night in Aug 2023
Response from TJS on Aug 25, 2023
Thank you for your feedback I have passed this to our Management team.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TJS on Aug 25, 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TJS on Aug 22, 2023
Thank you for your feedback

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from TJS on Aug 17, 2023
Thank you for your feedback