Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great retreat back in time

Posted Sep 6, 2014
We stayed in a suite room which was extremely comfortable. Complimentary snacks, fruits and and soft drinks were replenished daily. The staff at this hotel are obviously highly trained as everything was perfect. Everything about this superbly maintained heritage hotel was first class.
Comment from Hotel Management
Sep 16, 2014 by marlya, Hotel Management
Dear Mark Thank you for taking time to share with us your stay experience on Expedia. It is always heartwarming to know that our guests enjoyed their stay with us and left with lasting memories about The Phoenix Hotel Yogyakarta. Your appreciation means so much to us and gives us even more motivation to keep up our high service standards. Thank you for choosing to stay with us and your amazing review of our property. All our team is looking forward to welcoming you back for another memorable experience. Warmest regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel closed to maliboro

Posted Sep 4, 2014
Staff very helpful and location very near to maliboro.. shopping area
Comment from Hotel Management
Sep 16, 2014 by marlya, Hotel Management
Dear Ida Thank you very much! Your very nice review touch us very much. We are honored by your comment, and all our associates here are very touched by your compliments. Thank you for your wonderful feedback and recommendation of our hotel to other travelers. We look forward to welcoming you back home. Kindest Regards, Marlya Christina Public Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Nice and amicable staff

Posted Aug 30, 2014
Noise from the back side of hotel convenient to move around cos the ideal location of the hotel. Foods are delicious
Comment from Hotel Management
Sep 17, 2014 by marlya, Hotel Management
Dear Chen Thank you for sharing your impressions of our hotel. We appreciate your valuable comments on our hotel and we are sincerely sorry if we could not completely meet your expectations. We will try our best to be closer to perfection as it is our objective. We thank you for helping us in that process and wish to be able to reach your entire satisfaction for your next visit. Kind Regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Nice hotel to relax

Posted Aug 14, 2014
We stayed two nights for visting temples. Hotel staff is very kind. Taxi arrangement by them is perfect and we fully enjoyed the stay in YogJakarta. Food at the restaurant is quite good and not so expensive.
Comment from Hotel Management
Sep 19, 2014 by marlya, Hotel Management
Dear Taka Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland Australia

Excellent staff and facilities

Posted Aug 9, 2014
Our family visited the Phoenix for 8 days prior to our daughters wedding. From the moment we arrives we were made so welcome by the lovely staff. Check in and check out was very smooth no problems at all The Hotel was very clean the service was excellent the facilities were clean and comfortable. Our room was serviced every day all staff were very attentive. The food was excellent and I loved the way that the driveway attendants stopped the traffic in the very busy street outside when we wanted to cross the road also when we crossed back over to the phoenix. The only criticism i have of the phoenix is that alcohol was very expensive in some cases more expensive than Australia. Staff are always smiling and do an excellent job. If we every returned to yogjakata we would not hesitate to stay at the phoenix
Comment from Hotel Management
Sep 19, 2014 by marlya, Hotel Management
Dear Linda and David Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,weird neighborhood and average staff

Posted Aug 5, 2014
The hotel overall was ok, nice room, ok bathroom, nice pool, good breakfast (a little expensive). The worst thing is the staff. First we arrived at the hotel at 9:45 am (because of our plane). When we arrived both rooms were ready, but they didn't want to allow us to check in except if we paid an extra 30 USD per room….I though it was just ridiculous (almost half the cost of the room) so the girl told us the room will be available only at 2 pm. So we've decided to wait in the lobby and start sleeping on the couch (we were so tired because of the flight). An hour latter the same girl came and decided to give us the key to the rooms…..Weird. If the rooms weren't ready or if I was asking for a latte check out…I would understand…but both rooms were ready and they prefer have us waiting and sleeping in the hotel lobby…..for an hotel that is supposed to be a high class….not sure. Finally, it's in a weird neighborhood, a little far from restaurant and Maliboro street….Took us 2 hours to go to Borobudur. And on that point….don't reserve with the hotel….reserve with a local taxi or the hotel next door (Santika) They have better price (half price ).
Comment from Hotel Management
Sep 19, 2014 by marlya, Hotel Management
Dear Babiole Thank you for the review and for taking the time to share your experience at The Phoenix Hotel Yogyakarta. We are glad that you enjoyed the hotel and had a global good experience. We do apologize for the inconvenience encountered during your check in; we have taken note seriously of your feedback and have taken steps to improve in the future . We appreciate your feedback and look forward to being at your service again. Warmest Regards Marlya Christina Public Relations Manager
4 out of 5
Recommended
for Everyone
by florence from Gurgaon India

Yogyakarta Hotel Review

Posted Jul 2, 2014
Very nice hotel and the staff were helpful and pleasant
Comment from Hotel Management
Jul 3, 2014 by marlya, Hotel Management
Dear Florence Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Couples
by Jerome

Posted Jun 15, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Marlya, Hotel Management
Dear Jerome We would like to thank you for giving us a good score during your review. Our guests' feedback is very important to us and help us a lot. We are looking forward to welcoming you soon. Warmest regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler

A beautiful hotel

Posted Jun 10, 2014
perfect holiday made by a beautiful hotel that make everything special
Comment from Hotel Management
Jul 3, 2014 by marlya, Hotel Management
Dear Guest Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
4 out of 5
Recommended
for Getaway With Friends
by ED from Jakarta

Worth every penny !

Posted May 27, 2014 on Hotels.com
I stayed in a room located in the "new" addition to the hotel - very nice (although I wouldn't necessarily call the room I was in a "deluxe"). I also wished I had a better view - but other than that I really enjoyed my stay. It was close to Marlioboro Street and train station, and was in a decent area of town. The staff was extremely friendly and knowledgable. I will definitely stay here again the next time I am in Yogya !
Comment from Hotel Management
Sep 6, 2014 by Marlya, Hotel Management
Dear ED A pleasure to read your great review on The Phoenix Hotel Yogyakarta. We are delighted that you enjoyed your stay with us and all went smoothly. We hope you’ll have the opportunity to come to Yogyakarta soon and to have the pleasure of welcoming you once more. Best Regards, Marlya Christina Public Relations Manager