Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Munich

Beautiful hotel with excellent service

Posted Oct 15, 2014
We enjoyed our stay at the Phoenix hotel very much! The staff was really nice, competent and helpful. Also the restaurant was excellent and the food was delicious! Great pool in a fantastic scenery! One of the best hotels I've ever stayed in and if I will ever return to Yogyakarta, I would definitely stay at the Phoenix again!
Comment from Hotel Management
Oct 24, 2014 by marlya, Hotel Management
Dear Sascha, It is nice to hear that you had enjoyable experiences in our historical hotel. I really appreciate your kind remarks about everything in our hotel and I am very happy to share them with all the hotel team. We hope to welcome you back again in your “home” in Yogyakarta. Best regards Marlya
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Elegant hotel with beautiful interiors

Posted Oct 9, 2014
Pros: The architecture, furnishings, helpful staff who spoke good English. The classic charm of the hotel.
Cons: Nothing
Location: About 20min from airport without jam, 20 min walk to main shopping street.
Really comfortable stay with attentive, polite, well spoken staff. Loved the beautiful restaurant, Paprika where we had a scrumptious dinner on our last night there; excellent local food and the veal special was delectable. The excellent piano player added a touch of class to the whole experience. We visited the comfortable bar everyday for refreshment after trips to Borobudur, Prambanan, the Water Castle etc. The pool and well equipped gym offered welcome respite too. The superior room was a comfortable size with a really comfortable bed (2 super singles joined together). It was a city view room but the balcony was surrounded by plants and private enough for reading and reflection. The toilet was a little on the small side and a tad worn but everything worked well and towels were fresh smelling. Many quaint furnishings in room.
Comment from Hotel Management
Oct 21, 2014 by marlya, Hotel Management
Dear Ligaya Thank you for giving us the opportunity to be part of your Fantastic holiday in Yogyakarta and your Review and recommendation are highly appreciated and will be shared with all of our dedicated team. They will also be a very good reference for other travelers to find accommodation for a fantastic holiday and combined with lovely and friendly service in” Elegant hotel with beautiful interiors” We hope to welcoming you back here in the near future. Kindest regards, Thomas Evrard General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

A good hotel but definitely room for improvement

Posted Oct 8, 2014
Pros: It's got a lot of charm being a 100yo building with lots of amazing local arts and crafts throughout the building. It is like being in a art gallery
Cons: The service, we had quite a few service issues during our stay and also the food at the restaurant was served luke warm
Location: The location is not great, there is nothing around or within walking distance. The main shopping area (Maliboro Rd) is a solid 25-30 minute walk away
We had a 4 day long weekend in Yogyakarta. The hotel was fine, but we encountered service issues. We found the service at breakfast to be slow, waiting 10-15 minutes for them to bring our coffee on each of the mornings only for the coffee to be luke warm when we got it. As there are no restaurants around the hotel or within walking distance we ate at the hotel for dinner and again the service was slow, and the food served luke warm. On one night they completely forgot my wifes order. On check-out we pre booked a hotel car for 5:30am to take us for the airport and the car did not turn up until 5:45am even after we repeatedly asked "where is our car?". I wouldn't say the service was bad, the staff were all very friendly and very helpful but we did experience the issues above. On the positive side the hotel has a lot of character and the rooms are very comfortable. Aside from the issues above we enjoyed our stay.
Comment from Hotel Management
Oct 22, 2014 by marlya, Hotel Management
Dear A & F Thank you for taking the time to write about your Stay experience with us. We appreciate your “positive” and “not positive” input and I am glad to learn that you enjoyed the beautiful design and ambience that we provide. We do apologies for the problems you faced during your stay especially with the bad experiences in our service. The issues have been addressed to the concerned departments and training has been initiated to handle and improve in the future. Our Standards of service are very important to us and we hope you will give us another chance to earn your trust. I would like to thank you for your help and we hope to have the opportunity to welcome you back sometime in the future. Best regards, Thomas Evrard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Comfort and elegant style

Posted Oct 7, 2014
Pros: I love the two-person gamelan orchestra that gently serenades every meal - so relaxing as you read your emails on your iPad using the free wifi :)
Cons: Some of the sealing around the shower was a bit scruffy
Location: For an adventurous and delicious local meal, try Bumbu Desa. Take a taxi and ask him to wait for you. Be brave and order things you don't recognise!
I love staying at The Phoenix. It has style and class - decorated with wonderful antiques and art pieces, it suggests memories of another era, yet offers every modern convenience. The pool area is wonderful, and many people to spend the whole day lazing around it.
Comment from Hotel Management
Oct 21, 2014 by marlya, Hotel Management
Dear Phew Thank you very much for such wonderful description and your gracious comments about your recent stay. We could not expect a better review of our hotel. I have to say that I am privileged to work with a very dedicated team, eager to make sure that our guests have an enjoyable experience in our “Comfort and Elegance Style”. We look forward to welcome you back soon. Kindest Regards Thomas Evrard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KL

Nice hotel close to the airport.

Posted Sep 30, 2014
Pros: Everything especially the decor.
Location: Centrally located. Shopping area is close by.
I enjoyed my massage at the spa. The masseuse used a technique which is different from any other spa. Will definitely return for another weekend getaway!!
Comment from Hotel Management
Oct 3, 2014 by marlya, Hotel Management
Dear Zorona Thank you for your praise and the positive comment that we received. I am delighted to read that your recent stay with us was relaxed. I am also pleased to know that you loved our spa massage , the technique and ambiance that we have. Thank you once again for highly recommendation. We are looking forward to welcoming you soon in our Excellent, Luxurious Hotel . Very Best Regards Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LOS ANGELES

PLEANENT STAY

Posted Sep 27, 2014
Pros: GREATSTAFF AND CLEANI
Cons: ?
Location: NOT MUCH. NOTHING REALLY CLOSE
THE LOCATION IS THE ONLY WEAK POINT, BUT IN YOCLEANGYAKARTA THERE IS NO PERFECT LOCATION.
Comment from Hotel Management
Oct 1, 2014 by marlya, Hotel Management
Dear Kimbo Thank you for sharing your impressions of our hotel. We appreciate your valuable comments on our hotel and we are sincerely sorry if we could not completely meet your expectations. We will try our best to be closer to perfection as it is our objective. We thank you for helping us in that process and wish to be able to reach your entire satisfaction for your next visit. Kind Regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great retreat back in time

Posted Sep 6, 2014
We stayed in a suite room which was extremely comfortable. Complimentary snacks, fruits and and soft drinks were replenished daily. The staff at this hotel are obviously highly trained as everything was perfect. Everything about this superbly maintained heritage hotel was first class.
Comment from Hotel Management
Sep 21, 2014 by marlya, Hotel Management
Dear Mark Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 20, 2014 by marlya, Hotel Management
Dear Mark Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 16, 2014 by marlya, Hotel Management
Dear Mark Thank you for taking time to share with us your stay experience on Expedia. It is always heartwarming to know that our guests enjoyed their stay with us and left with lasting memories about The Phoenix Hotel Yogyakarta. Your appreciation means so much to us and gives us even more motivation to keep up our high service standards. Thank you for choosing to stay with us and your amazing review of our property. All our team is looking forward to welcoming you back for another memorable experience. Warmest regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel closed to maliboro

Posted Sep 4, 2014
Staff very helpful and location very near to maliboro.. shopping area
Comment from Hotel Management
Sep 21, 2014 by marlya, Hotel Management
Dear Ida Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 20, 2014 by marlya, Hotel Management
Dear Ida Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 16, 2014 by marlya, Hotel Management
Dear Ida Thank you very much! Your very nice review touch us very much. We are honored by your comment, and all our associates here are very touched by your compliments. Thank you for your wonderful feedback and recommendation of our hotel to other travelers. We look forward to welcoming you back home. Kindest Regards, Marlya Christina Public Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Nice and amicable staff

Posted Aug 30, 2014
Noise from the back side of hotel convenient to move around cos the ideal location of the hotel. Foods are delicious
Comment from Hotel Management
Sep 20, 2014 by marlya, Hotel Management
Dear Chen Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel, we do apologize for the noise that come from the surrounding area, we realize that our location is in the ideal location as you thought, therefore we provide ear plug in every room to minimize the noise. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 17, 2014 by marlya, Hotel Management
Dear Chen Thank you for sharing your impressions of our hotel. We appreciate your valuable comments on our hotel and we are sincerely sorry if we could not completely meet your expectations. We will try our best to be closer to perfection as it is our objective. We thank you for helping us in that process and wish to be able to reach your entire satisfaction for your next visit. Kind Regards, Marlya Christina Public Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Nice hotel to relax

Posted Aug 14, 2014
We stayed two nights for visting temples. Hotel staff is very kind. Taxi arrangement by them is perfect and we fully enjoyed the stay in YogJakarta. Food at the restaurant is quite good and not so expensive.
Comment from Hotel Management
Sep 21, 2014 by marlya, Hotel Management
Dear Taka Thank you for sharing your impressions of our hotel. We appreciate your valuable comments on our hotel and we are sincerely sorry if we could not completely meet your expectations. We will try our best to be closer to perfection as it is our objective. We thank you for helping us in that process and wish to be able to reach your entire satisfaction for your next visit. Kind Regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 19, 2014 by marlya, Hotel Management
Dear Taka Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager
Comment from Hotel Management
Sep 19, 2014 by marlya, Hotel Management
Dear Taka Thank you very much for taking your valued time to share about our hotel. All the team members are very happy to hear that you had a lovely stay at The Phoenix Yogyakarta. We are pleased to read how much you appreciate our hotel. We are excited and would love to welcome you back again on a future visit to our heritage hotel in Yogyakarta. Warmest regards, Marlya Christina Public Relations Manager