Reception

Reviews of HOTEL LiVEMAX Yokohama Tsurumi

2.5 out of 5
HOTEL LiVEMAX Yokohama Tsurumi
1-21-13 Tsurumi-chuo Tsurumi-ku, Yokohama, Kanagawa-ken

Reviews

6.0
Rating 10 - Excellent. 39 out of 299 reviews" "
Rating 8 - Good. 69 out of 299 reviews" "
Rating 6 - Okay. 87 out of 299 reviews" "
Rating 4 - Poor. 60 out of 299 reviews" "
Rating 2 - Terrible. 44 out of 299 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

levi

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate, but not up to Par
Really good stay, but the lighting & the smell were strange. There was also a lack of outlets to charge devices.
Stayed 6 nights in Nov 2023

2/10 Terrible

PY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. I had thought to skip this hotel review completely cos they are getting worst. 6mths later and we are back in Japan. We are reminded never ever to go to any LiveMax and use LiveMax as a comparison for worst hotels to stay in our travels. They wanted this review to be shared. Terrible experience. Have been to many countries but never stayed in such an awful hotel before. Was greeted by a rude hotel manager that pretended not to know English. Had scared us as he shouted instructions to unload our car and check in. We shouted back at him. Then discovered he knows English and could even share his exp of the places he visited in our country. Then discovered that this place is poorly maintained like a table with broken leg, toilet cabinet cover broken, side of mattresses showing its springs. And it seemed changing rooms just widens the exp. Smokey corridors and musky rooms and damp carpets with windows opened to ventilate everything. One of our rooms had no air con but a portable ventilator. Also felt very unsafe at night. Experienced the worst to the max.

8/10 Good

Noemi

Traveled with family
Liked: Cleanliness, staff & service
Train and shopping very nearby
Stayed 1 night in Oct 2023

4/10 Poor

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Laundry room is not presentable at all.
Stayed 1 night in Sep 2023

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose, sleep!
Only smoking rooms were available so it have that order but after a few minutes I no longer noticed it. Quite a small room but it was good for what we wanted, sleeping and moving on.
Stayed 1 night in Sep 2023

2/10 Terrible

Wyatt

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
For the price I expect a pillow that isn’t made out of rocks the pillow was so hard I virtually got no sleep. The bedrooms were some what clean, between the bed had a mountain of dust. I would not reccomend anyone to stay here for that fact, very outdated cheaply renovated hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Selling

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Jul 2023

8/10 Good

yukiko

Stayed 1 night in Jun 2023

4/10 Poor

Angela

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is very old. don’t feel very clean.
Stayed 1 night in Apr 2023

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Location close to rail station. In an industrial looking area. Nice market and convenience stores nearby. Hotel dark and dated looking. Coin operated washer dryer near lobby on property. Small coffee shop on second floor. Free relatively fast Wi-Fi service in room but spotty connectivity outside room in rest of property. Typical small Japanese hotel. Single outlet on desk. Extension cord provided to use microwave and hot pot. Small refrigerator. Price is reasonable. Would recommend if traveling alone on business and want to stay somewhere economical, close to train yet very near Yokohama (3 stops away).
Stayed 1 night in Apr 2023

2/10 Terrible

CHRISTINE ANNE SUCGANG

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a non-smoking room for 3, but we received a smoking one. I told them to find us a new non-smoking room because we have health issues especially with pollutants. Right when we entered the room, it smelled as a smoking room. Not only they insisted that what they gave us was a non-smoking which was not, they dismissed my complaint and did not take responsibility. They told us it was only one night that we booked so they cannot change. I took photos of the room which shows the ashtray by the table. After that one night stay, we moved to our new hotel which was complete opposite of this hotel. On our way to the new place, we felt different. We all got sick, but my mom got it worst. After moving to a new hotel, we rushed her to the hospital. They even thought it was COVID, but her test was negative and her illness was due to the fact that we stayed in that room which can be proved by the doctor's findings. Our dream vacation turned into a nightmare of health issues and stayed in for the rest of our time here. We will not go back nor recommend this place. Unprofessional and Irresponsible staff, and unhealthy environment.
Stayed 1 night in Mar 2023

10/10 Excellent

debbie-ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay. If you’re doing a lot of sightseeing and just need a place to sleep then this is the place.

4/10 Poor

Angela

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Dirty pillows, wifi and tv not functioning.

8/10 Good

Josephine

Stayed 1 night in Nov 2022

2/10 Terrible

Hatano

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty. Can not to stay there.
Stayed 2 nights in Dec 2021

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

KANTA

Liked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Greg Snelgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good the attention of the personal, nice hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Lomar, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value in heart of Yokohama
This hotel accept same day reservation with good rate through Hotels.com. the staffs is very attentive although hardly speak English nor hear it. Room is adequate, bed is quite small even for two Asian. Have tv, fridge, microwave, hairdryer, hot water. Wifi is so-so, more faster though my mobile data packages. Located on good neighborhood and surrounding area. Great breakfast with lot of choice. After service is also splendid! They offer to keep my luggages there for free untill 4 pm even though I am going to store the luggages in coin lockers. Two thumbs for excellent service from front desk staffs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff with clean room
Room was clean however it was not bright enough. There is a supermarket nearby and many convenient store around.Jr and keikyu line less than 10 minutes walk.

6/10 Okay

Febrina

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient location .
I could only book smoking room even we don't smoke because of very attractive price. But, huge regret. I couldn't sleep & wake up few times during night due to strong smoking smell. Air freshener not enough

6/10 Okay

Eve

2/10 Terrible

Tom, Phoenix AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended!
Buyer beware. No intent as advertised and tiny room wad painted charcoal color. Not recommended.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was the only available hotel nearby but it was not a Family Hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a family vacation hotel

10/10 Excellent

Sidhartha, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience and conveniently located hotel
good experience, rooms a little small in size, but clean and very conveniently located near the Tsurumi JR line. Highly recommended.

8/10 Good

Michael, Brisbane Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel close to station
The double economy room was small but the window is openable and the included wired internet was excellent. There was a microwave in the room and there were vending machines with soft drinks, alcoholic drinks and cup noodles in the lobby. The coin-operated washing and drying machines were useful. Staff are friendly, they write things down in English if there is trouble communicating. I didn't try the restaurant.

4/10 Poor

edgar, san diego ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the staff are nice, they cannot communicate in English at all. When we checked out, the concierge called a cab who was affiliated with the hotel who doesnt speak a single English word as well. Even though we clearly stated international departure area at Haneda airport he had us circle around the airport costing us 3x the normal taxi fare. We almost missed our flight! So be careful! Do not use the taxi affiliated with the hotel especially if u cant speak Japanese! The staff overall had no clue how to help us as well as the taxi cab they called. It wasn't a pleasant experience at all.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Management phIlosophy change
This is the second time I stayed here, but this time it seemed like there was a bit more penny-pinching. I would only get one towel, even though the reservation was for two. The cleaning staff never cleaned the sink (a hair ball was growing in the drain day-by-day). Staff downstairs also didn't seem as service-oriented, unlike the first time I stayed here.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
The staff really did a great job helping our stay be as pleasant as possible.

10/10 Excellent

Claudia, USA

Liked: Cleanliness, property conditions & facilities, room comfort
English language was the only barrier for me

8/10 Good

Alysia, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a good area
For a room this price in this are the hotel is awesome. Clean, good service, the rooms are small but that's nothing out of the ordinary in Japan. Only 1 express train stop or 3 local train stops from Yokohama station.

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Business hotel
Good economy hotel. It's not in a well known area but if you know how to get around Tokyo and speak some Japanese this hotel is decent value.

10/10 Excellent

Philip, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
Tsurumi is a quiet place for a hotel. It is located 3 stops from Yokohama. My room on a Sunday night represents great value for money. There is supermarket across the roads to buy supplies.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
nowbody could help up in english atol

4/10 Poor

Jin

Liked: Cleanliness
Disliked: Staff & service
Expected more from a Japanese hotel
Being close to Haneda airport, they should have known a little bit of English. It should be expected that they would get a fair share of English-speaking visitors. Also, their wifi system does not work properly. They said it only works on Japanese phones which does not make sense. The hotel rooms are small but I did expect that to be the case. The rooms are clean, and the surrounding neighborhood is quite pleasant. However, I found the service to be under par especially coming from a Japanese operated hotel. Personally, I will not come back here. I will only recommend it to somebody who can speak Japanese.

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Hospitable
The staff were wonderful though very challenged in English if you are used to the expectation of a multi-lingual concierge service. I stayed for four nights and they were very good to me as I sat in the lobby for sometimes long hours while using the wifi. It is a paid wifi service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent value hotel
Decent little business hotel about 5-10 minute walk (with luggage) from the nearest train station. Has a restaurant in the building, with fast food and convenience stores nearby.

6/10 Okay

keisuke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

KAZUMI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が古くて全てにおいて清潔感がない。 予約人数の備品も準備されておらず、伝えて持って来てもらったが、不足していた。 部屋の匂いもひどい。ポットなどの備品も水垢?汚れが目立ちました。風呂からはずっと水が垂れていて、睡眠時も音が気になりました。  急遽、ホテルを探した為、料金等、考慮すると致し方ありませんが、個人的な感覚では再利用はありません。
Stayed 1 night in Mar 2024

6/10 Okay

Kimio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

ゆうき

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

まさふみ

Stayed 1 night in Mar 2024

8/10 Good

Kenji, Sapporo

Business traveler
Liked: Staff & service, amenities
全体的に古めでしたが値段相応で良かったです。
Stayed 2 nights in Feb 2024

6/10 Okay

シンゴ

Stayed 1 night in Feb 2024