Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by Chibimaruko from Pennsylvania, USA

Excellent hotel

Posted May 28, 2014 on Hotels.com
I stayed here on my trip to visit relatives. The hotel room was spacious and I did not hear a single neighbor throughout my stay. The location is great, walking distance from Yokohama station. I will definitely come back here on my future trips.
5 out of 5
for Getaway With Friends
by r manion from San Diego

End of a 27 day Asia trip

Posted Apr 9, 2014 on Hotels.com
Started our trip with a 16 day cruise through Asia and ended at the Yokohama Bay Sheraton to attend a Naval change of command in Yokosuka.Arrived at the hotel prior to check in time and since the room was understandably not available we were unable to check in. We were hoping that we could complete all paperork and be assigned the room since we were not returning to the hotel until late that evening due to Naval events at the base in Yokosuka. We had two rooms reserved and had requested to be near each other. Of course when we returned to the hotel we were told there were no rooms on the same floor. After much explanation and requesting, staff were some how able to find the two rooms on the same floor.Booked through Hotels.com and that process was easy. Food and beverage service is VERY pricey in the hotel - many other options off the property. Great location connected to the subway and train station. Complete the room form indicating no need to replace daily ammenitiies and you willl receive a complimentary bottle of water.
3 out of 5
for Business Travelers
by Paul from Oregon

Good hotel for the business traveler

Posted Apr 8, 2014 on Hotels.com
This will my 10th stay at the Bay Towers. A reminder to you 'newbies" out there. Tokyo hotels are VERY small. They all are. Once you understand this, then you can really rate the hotels. This is an older hotel, but in very nice condition. Japan keeps their hotels in very nice and clean shape. The nice thing about this hotel is it sits right on the shopping mall. Making it very easy to access food, shopping and the rail center. Yokohama rail center is less than a block away and puts you in the middle of all rail access. To get to the hotel from NRT airport. You can either take the train to YCAT or the bus. I find the bus is much easier and cheaper, esp if you have much luggage. The rail is fast, but not good for luggage.
4 out of 5
by A verified traveler

Posted Mar 27, 2014 on Hotels.com
Will use again.
4 out of 5
by Mary from California

Overall great

Posted Mar 10, 2014 on Hotels.com
The staff is friendly and they were able to hold our bags while we went out and explored the area. I would definitely stay there again.
5 out of 5
for Business Travelers
by Jon from Bloomington, IN

Excellent Hotel

Posted Jan 29, 2014 on Hotels.com
Great hotel located just across the street from Yokohama station. Room was large with nice desk space. Beds were very comfortable. Great views of the city. Would have liked to have ironing board in room, but they quickly delivered one upon request. Lots of shopping and food options close by.
4 out of 5
for Business Travelers
by Rick from Chicago

Yokohama Business Headquarters

Posted Jan 27, 2014 on Hotels.com
This is a very convenient hotel for business travelers to the Yokohama area. The hotel opens to the train station which also houses the bus depot that you take to and from Narita. You can take a non stop bus from NRT to the station and walk to the hotel. The hotel is clean, service is good, breakfast is excellent and western with great coffee. The Teppanyaki restaurant has steak that will blow your mind. The only downside is they hit you up for every possible adder for things like the fitness center, internet or a late checkout. But other than that t is the best place to stay for all around comfort and convenience.
4 out of 5
by A verified traveler from Boston, MA

Very convenient to Yokohama Station

Posted Jun 27, 2011
Great hotel, very nice buffet, Western, Japanese, and Chinese dishes. Very convenient to Yokohama station.