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Reviews of The Originals Boutique, Hôtel Normandie, Auxerre

3 out of 5
The Originals Boutique, Hôtel Normandie, Auxerre
41, boulevard Vauban, Auxerre, Yonne

Reviews

8.2

Very Good

Rating 10 - Excellent. 140 out of 375 reviews" "
Rating 8 - Good. 165 out of 375 reviews" "
Rating 6 - Okay. 41 out of 375 reviews" "
Rating 4 - Poor. 22 out of 375 reviews" "
Rating 2 - Terrible. 7 out of 375 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

James

Disliked: Staff & service, room comfort
A single night's stay
A disabled room was requested when making an online booking, along with a clear statement of my wife's situation. The initial allocated room was not suitable & ignored the booking request. It was clear when the room was changed that there was no disabled-friendly room in the hotel ... no other guests appeared to be disabled: access from the garage was by stairs. The shower cubicle was impossible to use for my wife & it was a very tight fit for my 1.90m height. A nearby room became very very noisy from 4 a.m. [in the morning] with loud noises & regular shower usage - completely unacceptable. Reception appeared to be generally disinterested in our comments.
Stayed 1 night in Sep 2023

4/10 Poor

Aston

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The reception area and front of property is fine however my room did not match this and would never be described as boutique. We were given a room out the back by a garage which did not feature in any of the pictures and did not match description of facilities. Basic is an understatement! Shower is chest height and does not adjust, angled to spray out the enclosure. No toiletries, no safe, no bath (specified as a room feature). The towels are very worn out and the biggest towel was small. The receptionists English was as good as my French (basic/intermediate) and between us we established the issues, of which she said the other rooms are fine but this is all they have as a quad room. Would not offer refund. Breakfast is overpriced for the very limited options. The pool table sloped and nothing else in the ‘games room’ worked. Everything about my stay was basic and overpriced. I would never stay again.
Stayed 2 nights in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Nice old hotel
Pleasant hotel good for a stop over. Small rooms but an interesting hotel. Staff not very helpful and didn’t reply to emails.
Stayed 1 night in Jul 2023

10/10 Excellent

adriana, hartsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry cute hotel walking distance to shops and restaurants, and stuff very friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Independent owner operated hotel with very good rooms friendly and helpful staff near centre of Auxerre. A good place to visit and stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in May 2023

10/10 Excellent

Fish

Stayed 2 nights in May 2023

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice in a quiet part of town
Stayed 1 night in Feb 2023

10/10 Excellent

Matko

Stayed 1 night in Jan 2023

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Good but was expecting better
Staff very helpful Only one bath towel and one hand towel between us No tea and coffee facilities in room Room was very basic but comfortable but only one pillow per person. No restaurant but did offer food takeaways Great location
Stayed 1 night in Oct 2022

8/10 Good

Judd

Stayed 2 nights in Sep 2022

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and quiet
Stayed 1 night in Jun 2022

10/10 Excellent

PAUL

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average hotel
Really old small rooms. They updated the fixtures but design is terrible. No thrash bin in the room, room was so small they not even place to keep luggage, bathroom also new but hard to use. Wouldn’t stay here again. AC was so cold and they can’t fix it. Service was not great either
Stayed 1 night in Sep 2021

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious rooms, close to center
Large bedroom and bathroom and good choice fof breakfast
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Centically located, next to the old town. Nice garden. Concierge very helpful making excellent dinner reservations.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned for the centre of the town
Stayed 2 nights in Jun 2021

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Could do with an update
Staff were lovely but hotel very dated and tired
Stayed 2 nights in Sep 2020
Response from La direction on Oct 31, 2020
Hi, We have a old charm house in a old city center that's why we keep the old decoration. Hope to see you soon

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
short walk into town centre
Stayed 1 night in Sep 2020
Response from La direction on Oct 31, 2020
Thank's for your comment. We hope to see you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in Auxerre
We had a lovely stay here while in Auxerre. The hotel is charming, in a beautiful building and feels very cozy. We especially enjoyed the front garden where you can sit, relax and enjoy a drink - it really gives a nice homely feeling when walking in and adds to the cozy atmosphere. The hotel was clean, nicely designed and it felt that sufficient measures were taken to protect from the coronavirus. We recommend and would stay again!
Stayed 1 night in Jul 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel in a nice location.
We stayed for one night to break our journey home. The hotel is well maintained. Our room was clean and comfortable, though a little cold as the weather had just turned colder and the heating had not been switched on.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Bedroom old fashioned and extremely basic Buffet breakfast not replenished for certain items ie sausages and eggs. Overall expensive compared to competitors
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small & very old but clean
Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice hotel
Hotel was nice, clean and staff were polite. It was located a short walk from the old town. The rooms have AC which was a blessing as we stayed during a heatwave!
Stayed 1 night in Jun 2019

10/10 Excellent

LUIZ CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable. Staff was helpful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but Pleasant Stay
This is a very comfortable & clean hotel about ten minutes walk from the centre of Auxerre. There is free parking across the street in a large public lot. My room was perfect- comfortable bed, sparkling clean & large bathroom, window overlooking the front of the hotel. Strong wifi and cable tv including the BBC channel. Improvements could be made on the breakfast buffet choices and with a more comprehensive guide for local restaurants, sights etc.
Stayed 1 night in Oct 2018

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location close to old Auxerre, shops, cathedral, restaurants. Thankyou Laura for finding the french All Black test on TV for us!
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

C&D, London

Liked: Cleanliness, staff & service, room comfort
Quick stop on way home
Hotel looks as if it has seen better days. It was clean and the bed was comfortable. The shower was good.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Very hot and no sleep
We stayed a night on trip round france. We booked this one as it had air con. It was hot but they have turned it off. No fan and then had people having loud conversations outside at 2am prevented sleep. Phoned reception they tried but still they chatted until 4am. Next day basically we tried but o well. Never staying there again.
Stayed 1 night in Sep 2017

6/10 Okay

mardo, Los angeles

Liked: Cleanliness, room comfort
MORE LIKE MOTEL
this is a property at the edge of the city within walking distance to town center it has a nice front yard to sit and enjoy the evenings with a drink and a cigar Breakfast was ok and clean
Stayed 1 night in Jun 2017

8/10 Good

MPK, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient.
Liked everything about the hotel except for very weak A/C on some very hot days. People were nice, breakfast good, on a bus route and good size room and bathroom.
Stayed 2 nights in Jun 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
An uncomfortable experience
Upon booking in the staff expressed their extreme displeasure that we had booked through Expedia and not directly with the Hotel. We were made to feel very uncomfortable as it was explained to that Expedia customers were given inferior rooms. Than were than given a tour to demonstrate the difference, this is the last thing in the world you want after a long day of traveling.

8/10 Good

James, Redding, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night for a rest from travels
The hotel staff was very friendly and spoke English. The room was clean and well appointed. This hotel could easily be a 4 star. The only down side to it was the breakfast. Lots of breads and scones, the sliced meats tray was empty and you had to boil your own egg. I would have liked a small menu where perhaps you could order some scrambled eggs or an omelette. We chose to eat elsewhere. Overall a very nice place. We would stay here again!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel. slightly out of the action

6/10 Okay

Graham

Liked: Cleanliness, staff & service, room comfort
Hotel a little tired and old fashioned

8/10 Good

Not Provided, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Family of 4 - had an overnight stay in Auxerre (en route from South France to Paris) and were very happy with the choice. Very cosy hotel in a nice area. Definitely recommended.

10/10 Excellent

Amy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop in Auxcerre
A lovely hotel with friendly staff in a beautiful location. We loved the outdoor tables to sit and have breakfast and the views from the room were very nice. The room was very clean and pleasant. Free wifi, and 8EUR taxi to the train station. A short walk from the city center. Would recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, friendly staff, and relaxing night
As per the subject - needed to relax after a day of riding. And we did just that - with good restaurants close by.

10/10 Excellent

Philip, Thiviers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Auxerre
Weekend stay for a local sports competition

8/10 Good

Barry, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find
The hotel was well located. It was easy to find and only a 10 minute walk to the town centre. The room was small but very clean. There was an elevator, so lifting the suitcases up the stairs was not a problem. Francoise, on the front desk was very helpful and spoke excellent English. The breakfast had a lot of variety but would be a bit expensive if you only wanted a croissant and coffee. Free parking was available across the street.

10/10 Excellent

Mike, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close walking distance to old town.
comfortable hotel. friendly staff. a bit dated look. rooms were ok, clean but a little tired. but overall, solid hotel, good value, perfect for a nights' stopover. close to town, across the street from an amazing high-end french restaurant.

10/10 Excellent

Fraser, Oswestry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel lovely staff, conveniently situated, good garage.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Location great, parking across from hotel was free and worked well. Very close to older parts of town we wanted to visit. Room had enough room for our suitcases, and the breakfast was nice.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Pleasant overnight stay