Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from schweiz

Sehr schöne Lage.

Posted Jul 31, 2015
Die Lage an dem See ist sehr schön. Wir hatten ein grosses Häuschen für uns alleine. Leider nehmen es die Leute mit der Nachtruhe nicht ernst um 2:30 war immer noch Partylärm. Zudem sind die Preise am See für Jetski, Boot einfach überrissen pro Std. $99 für den Jetski altes Modell, das Boot kostet $200 kaution $500. die Preise im Restaurant sind auf Schweizer Niveau, Qualität Durchschnitt. Die Bar im oberen Stock konnte da besser mithalten auch in der Qualität der Speisen.
5 out of 5
for Everyone
by A verified traveler

Little getaway

Posted Jul 20, 2015
The pines resort was apart of a big holiday me and my partner took. It was a great place to have some fun but also relax, we both really enjoyed it!
2 out of 5
by A verified traveler from istanbul

Lack of information

Posted Jul 17, 2015
I thought that i was reserving for a clean hotel room .. However we were given an apart chalet type of room ... Cleaningwas made only in every 3 days . And we were there only for 2 nights and did not recieve any cleaning ! I was not happy about this reservation at all! Expedia must have informed us !
4 out of 5
for Everyone
by A verified traveler from Tottenham,ON

Great hotel with many things to do.

Posted Jul 12, 2015
Pros: Many dinning options available. friendly and honest staff, lots of things to do. Great rooms.
Location: Excellent location right on Bass Lake. There are boat rentals many boats to choose from pontoon,ski and wakeboard boats. SUP boards and kayaks too.
Our first night was in a 2 level chalet. It was clean,very roomy and had full kitchen and a BBQ on the deck. We transferred to a lake view king suite. Room was really nice and spacious. It had a mini fridge and a bar sink. The deck over looked the pool and the lake. We spotted a bald eagle flying a few feet above the lake then perching in a tree directly across the lake from us.
2 out of 5
by A verified traveler

Posted Jul 12, 2015
Die gute Lage des Hotels, direkt am See, konnte leider das abgewohnte Apartment nicht ausgleichen.
2 out of 5
by A verified traveler from Wi

Posted Jul 3, 2015
Cons: Don't know where to begin?
Location: You have to take your car to go to the pool or hot tub it's so far away. Yes there is a lake, but at our age prefer the pool
room service didn't empty the old coffee grounds in the maker and put new filters sitting in old grounds...put clean sheets on the counter for us to put on the bed (and left an envelope for money for cleaning????The air conditioner was upstairs and the bedroom downstairs never cooled off(even with the window opened as they said)the stairs were so narrow you had to go up and down them sidewards. The bathroom needed a complete overall, on the walls, the door, and the handle missing in the tub. There was a piece of wood broken with a jagged edge that caught my top and ripped it. Big nails sticking out of the wall next to the bed that I had cought on. The bedspread had stains across the back. I pulled that off the bed and didn't touch it again. Horrible....
3 out of 5
for Everyone
by A verified traveler from S

Make sure you get a waterfront deluxe room

Posted Jul 1, 2015
Resort is very nice. Located directly on Bass Lake. Waterfront deluxe rooms are very nice. Cottages are just that. Old, mildew smelling, dirty rooms. Ok if you want an outdoorsy camping feeling without staying in a tent.
2 out of 5
by A verified traveler from Southern Cal

Lack of professional staff

Posted Jun 30, 2015
Cons: Remodel facilities (carpet, drapes, wallpaper, light fixtures) to equal the room rates and hire professional, trained staff at every level.
Location: Yosemite and dinner at the Elderberry house
The Lodge room was physically adequate but they failed to notify me at reservation that it was no longer a lakefront due to the lack of water in the lake. Walking directly into the bathroom is a bit unusual but serviceable. The staff when I checked in gave me the key and had nothing to say about anything and on checkout did not even inquire about my stay. Breakfast had four tables with three servers, that we could hear constantly laughing in back but could not flag down for coffee. There was no info about boat rentals at the adjacent Marina in the room. At $370.00 night, way overpriced for a room without professional hospitality trained staff. I will not be back.
2 out of 5
by A verified traveler from monterey ca

Not worth for $350 a night

Posted Jun 29, 2015
Everything should be updated in the room too old only the mattress is good quite new and firm . The spa has a bad smell water is all foamy filthy old !!!
2 out of 5
by A verified traveler from Q

Posted Jun 10, 2015
Pas de wifi pendant 2 jours Les chalets sont vetustes et mal équipés