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Reviews of Holiday Inn Express & Suites North Lima, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites North Lima, an IHG Hotel
10111 Market St, North Lima, OH

Reviews

7.8

Good

Rating 10 - Excellent. 191 out of 495 reviews" "
Rating 8 - Good. 154 out of 495 reviews" "
Rating 6 - Okay. 73 out of 495 reviews" "
Rating 4 - Poor. 39 out of 495 reviews" "
Rating 2 - Terrible. 38 out of 495 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Gretchen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wish I would’ve checked recent reviews. This place is not in good condition. Staff are very kind but that’s the end of the good news. Upon entering, the floors were dirty. I should’ve taken this as a warning sign. After check in, the elevator had a cleaning bottle on the floor. I got to my floor and the halls were very smelly. It smelled like someone had crop dusted. I got to my room with my nose turned up. Room seemed okay but was very dated. I did some work for about 10 minutes and decided to check out. I left and the bottle was still in the elevator and the hallway was still smelly. Do not recommend.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express North Lima on Mar 14, 2024
We apologize and will be renovating in October. Your comments will be given to the housekeeping supervisor.

8/10 Good

Michele

Traveled with family
Liked: Staff & service
Needs some updating but for one night it wasn't bad.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express North Lima on Feb 27, 2024
Thank you for the four out of five. We will be renovating this Fall.

10/10 Excellent

Ciera

Stayed 1 night in Feb 2024
Response from Holiday Inn Express North Lima on Feb 25, 2024
Thank you for the great rating!

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the cleanliness and the breakfast options
Response from Holiday Inn Express North Lima on Jan 11, 2024
Thank you for the five out of five!

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Holiday Inn Express North Lima on Dec 27, 2023
Thank you for the 10 out of 10!

6/10 Okay

Dana

Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express North Lima on Dec 24, 2023
Thank you for the rating.

4/10 Poor

Kattia

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express North Lima on Jan 11, 2024
We apologize for whatever caused the 2 out of five.

2/10 Terrible

Bernard J

Stayed 1 night in Nov 2023
Response from Holiday Inn Express North Lima on Dec 17, 2023
We apologize for whatever caused the low rating.

4/10 Poor

James

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No wash cloths, pubic hair around the toilet and shower, no bodywash (empty) enquired about refill was given a tiny bar of soap
Stayed 1 night in Nov 2023
Response from Holiday Inn Express North Lima on Nov 24, 2023
We apologize fir the bathroom issues.

8/10 Good

Brian, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine
Stayed 1 night in Nov 2023
Response from Holiday Inn Express North Lima on Nov 14, 2023
Thank you for the four out of five.

4/10 Poor

Shannon

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express North Lima on Nov 8, 2023
We apologize for the low rating.

10/10 Excellent

angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 31, 2023
Thank you for the five out of five!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our heater/AC unit didnt work so we had to keep the window open to cool the room down. But the room was clean. Breakfast was good. Room above us was kinda loud but we cant blame the hotel for that. Overall a nice place.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 29, 2023
Thank you for the four out of five and we will follow up on the AC.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
FILTHY! First room we were given "looked" as if it had been cleaned but as we inspected it we found hairs in the bed, hairs and toothpaste in the sink, no drain stopper in the sink, hairs on the toilet, obvious dirty pillow cases and drink rings on the side tables and only one towel (no other bath linens) This room hadn't been cleaned at all.I went to the front desk to ask for a different room and was given what I was told was a better room. I have added pictures of this better room in this review. We would have left but it was so late we could not find another and had been traveling for 11 hours. At approx 1:30am I went out to have a smoke and behind the front desk was an unknown gentleman sleeping in the chair at the front desk who had obviously been drinking and was not an employee of the hotel. I contacted the corporate office the next day regarding these issues and asked them to call me and instead I was sent a standard email asking me to stay there again. Sorry but that isn't going to happen! We ended up purchasing cleaning products to clean the room ourselves and using a blanket we had in the car just to get a few hours sleep.We have stayed in many Holiday Inn Express Hotels and this is NOT one that I believe should represent their brand. Their CEO would be hugely disappointed to see it and should pull their franchise until it is cleaned up.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 28, 2023
We apologize for the issues and will follow up with the front desk supervisor.

6/10 Okay

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express North Lima on Oct 31, 2023
Thank you for the rating.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The person at the front desk had a language barrier when asked basic questions. My room card got deactivated during my stay. 11am check out is early compared to other hotel chains. It was clean and quiet with a variety of breakfast items available.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express North Lima on Oct 23, 2023
We apologize for the key issue and front desk.

4/10 Poor

Larry

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property was not clean at all. From the breakfast dining area to the public restrooms to the guest room. Appeared to be a shortage of towels and washcloths.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 22, 2023
We apologize for the issues.

6/10 Okay

jason

Traveled with family
Liked: Staff & service
Staff friendly, breakfast was on par with holiday inn express, facility was rundown
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 16, 2023
Thank you for the review and our renovation will help.

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean. Rude staff.
Staff was rude. Room was not clean and sheets were dirty. Asked for a new room, they said no because they were fully booked. Asked for someone to come clean or at least change the sheet, they said no because housekeeping had gone home. Asked for our money back so we could go to another hotel, they said no because we used a “3rd party booking site.” They did give us clean sheets to change the beds ourselves, and I found some clorox wipes to clean the bathroom with. It wasn’t a good start to our vacation.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express North Lima on Oct 13, 2023
We apologize and will figure out and retrain who did this.

6/10 Okay

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express North Lima on Oct 9, 2023
Thank you for the 6 out of 10.

6/10 Okay

James

Stayed 1 night in Sep 2023
Response from Holiday Inn Express North Lima on Oct 16, 2023
Thank you for the rating.

2/10 Terrible

Martha, Heath

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need the option of ZERO stars!! The room smelled like cat urine!! The fridge leaked water everywhere, the toilet was broken so we had to take the lid off the back to flush the toilet! Tell me how a housekeeper can clean a bathroom if the toilet doesn’t flush?? Shower curtain was filthy! Hand towels were dirty!! We told the guy at the front desk THE MINUTE we saw our room that we needed a new room-he stared at his computer screen for 5 minutes and said “all the rooms are assigned”-when I asked if everyone has arrived to check in, he admitted they had not but kept saying “they’re already assigned”, he told me he would “speak to my manager” and get back to me-10 minutes later I went back. “I can’t reach him, he’ll be here in 2 hours”. We had a concert to go to and didn’t have time to wait. Then he says “you have problem with room?” Yeah…we do!!! What the heck!!! He refused to give us another room and we tried to go somewhere else and they were booked up in the area! I want a refund-it was disgusting and the staff is inept!!!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express North Lima on Sep 21, 2023
We apologize for the issues. Please contact your booking channel directly to ask about a possible refund.

10/10 Excellent

Delimar

Stayed 2 nights in Sep 2023
Response from Holiday Inn Express North Lima on Oct 9, 2023
Thank you for the 5 out of 5!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness
Only had two bath towels for two adults no hand soap
Stayed 1 night in Sep 2023
Response from Holiday Inn Express North Lima on Sep 21, 2023
Thank you for the rating and we will give your comments to housekeeping.

8/10 Good

Richard, St Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Good breakfast. Pool was out of order. It was a nice stay after getting bumped from their sister hotel in Boardman.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express North Lima on Sep 12, 2023
Thank you for the four out of five.

6/10 Okay

Kevin

Stayed 3 nights in Aug 2023
Response from Holiday Inn Express North Lima on Sep 6, 2023
Thank you for the rating.

2/10 Terrible

JOAN, Westerville

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like staying in a frat house. Broken furniture, sticky floors…maybe understaffed, but those who were there were mostly ambivalent.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express North Lima on Aug 29, 2023
We apologize for the issues and will be renovating soon. We have been having staffing issues also.

4/10 Poor

Karly

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Holiday Inn Express North Lima on Aug 22, 2023
We apologize for the low rating.

10/10 Excellent

Mollie

Stayed 1 night in Aug 2023
Response from Holiday Inn Express North Lima on Aug 13, 2023
Thank you for the ten out of ten.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice
Very nice place. Only issue I would have is the outside. It look nicer and be cleaner. Overall I would def stay there again
Stayed 1 night in Jul 2023
Response from Holiday Inn Express North Lima on Jul 30, 2023
Thank you for the 10 out of 10 and we're glad that you would stay again.

6/10 Okay

william

Stayed 4 nights in Jul 2023
Response from Holiday Inn Express North Lima on Aug 17, 2023
Thank you for the rating.

2/10 Terrible

Lori

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If I were in charge, I would shut this room down. The musty smell hit you as soon as you opened the door. The curtains were ripped. The washcloth looked like a cleaning rag. The shower curtain was filthy. There was dirt piled I. The hallway. Just an awful experience. We stayed one night and cancelled the second night. We would have left the same night but it was too late and we couldn’t find a room anywhere else. The front desk never answered the phone but when I went down directly after calling the lady was sitting there watching a movie on her tablet eating ice cream. We didn’t eat the complimentary breakfast because we felt the kitchen could be just as dirty as the rest of the place.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express North Lima on Jul 26, 2023
We apologize for the issues.

6/10 Okay

Larry

Stayed 1 night in Jul 2023
Response from Holiday Inn Express North Lima on Aug 12, 2023
Thank you for the rating.

10/10 Excellent

Jacqueline M.

Stayed 1 night in Jul 2023
Response from Holiday Inn Express North Lima on Aug 10, 2023
Thank you for the five out of five!

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Holiday Inn Express North Lima on Jul 21, 2023
We apologize for what caused the low rating.

6/10 Okay

Robin

Stayed 1 night in Jul 2023
Response from Holiday Inn Express North Lima on Aug 10, 2023
Thank you for the rating.

6/10 Okay

Marcell

Disliked: Staff & service, property conditions & facilities
I don’t have anything good about this property
Stayed 7 nights in Jul 2023
Response from Holiday Inn Express North Lima on Jul 11, 2023
We apologize for the issues.

6/10 Okay

Elizabeth, Toledo

Traveled with family and small children
Pool listed as closed at least 2 months on website. Called day before reservation to check and the response was that the chemicals would be added that day and pool open the next day. Turned out that was not true. Front desk said these chemicals were on back order for months and the third party who answers the phones kept telling wrong info. Kids very disappointed. Generally place needs updated but overall is decent, best one in that area if you need to stay a bit further out from the bigger towns.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express North Lima on Jul 7, 2023
We apologize for the pool not being ready.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express North Lima on Jun 17, 2023
Thank you for the five out of five.

4/10 Poor

Timothy

Stayed 4 nights in May 2023
Response from Holiday Inn Express North Lima on Jun 20, 2023
We apologize for whatever caused the trouble.

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, room comfort
Pool in broken Breakfast was good. There DQ right next store..
Stayed 1 night in May 2023
Response from Holiday Inn Express North Lima on May 24, 2023
We apologize for the pool.

8/10 Good

brandi

Traveled with family and small children
No towels in room called front desk 4 different times so I eventually had to go downstairs for them. Booked this specific hotel because it had a pool when we arrived saw a note pool Was closed for refurbishment as of the week before. I wish we had been notified we would have switched hotels as we booked 2 months ago and were not warned about this.
Stayed 2 nights in May 2023
Response from Holiday Inn Express North Lima on May 24, 2023
We apologize and have listed it everywhere that we can that the pool is out of order.

8/10 Good

Barry and Misti

Liked: Cleanliness, staff & service
I have to say my biggest thing about a hotel is the bed. I found these to be on the firmer side. I prefer a little softer bed, but to each their own, I'm just putting it out there. Everything else was good. Pool was posted to be out of service. We didn't want to use it. Breakfast was very tasty, eggs, sausage, pancakes, toasts, muffins and bagels. We liked the Steamers Tavern acoss the road from the hotel.
Stayed 1 night in May 2023
Response from Holiday Inn Express North Lima on May 12, 2023
Thank you for your kind words and the 4 out of 5.

4/10 Poor

Cathy

Business traveler
Disliked: Cleanliness
Ants in the room
Stayed 3 nights in May 2023
Response from Holiday Inn Express North Lima on May 11, 2023
We apologize for the ants.

8/10 Good

Heidi, Greenwood

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Hot breakfast was nice but tasted as they usually do for thirst types of places. Steamers restaurant across the street was delicious. Only other restaurant close was DQ.
Stayed 2 nights in May 2023
Response from Holiday Inn Express North Lima on May 11, 2023
Thank you for the four out of five and we're glad that you liked our breakfast and Steamers.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express North Lima on May 3, 2023
Thank you for the great rating!

8/10 Good

Joron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet
Stayed 3 nights in Apr 2023
Response from Holiday Inn Express North Lima on Apr 30, 2023
Thank you for the four out of five.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wld recommend
Stayed 1 night in Apr 2023
Response from Holiday Inn Express North Lima on Apr 30, 2023
Thank you for the nice review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Holiday Inn Express North Lima on May 15, 2023
Thank you for the five out of five!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Holiday Inn Express North Lima on Nov 8, 2023
Thank you for the five out of five!