BBQ/picnic area

Reviews of Residence Inn Youngstown Boardman/Poland

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 110 out of 223 reviews" "
Rating 8 - Good. 58 out of 223 reviews" "
Rating 6 - Okay. 19 out of 223 reviews" "
Rating 4 - Poor. 23 out of 223 reviews" "
Rating 2 - Terrible. 13 out of 223 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Tony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joeleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely liked the room and the front desk was helpful. Breakfast was not what I would like but other than that it was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Stayed 1 night in Dec 2023

10/10 Excellent

Eder

Stayed 1 night in Dec 2023

10/10 Excellent

Eder

Stayed 3 nights in Dec 2023

10/10 Excellent

DERRICK

Stayed 1 night in Dec 2023

10/10 Excellent

LaTosha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Janet M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night staff
An excellent hotel. Our TV didn't work in the first room they assigned us so they upgraded us. They were friendly and responsive especially the night staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Althea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, and grounds were very nice. I know the area plenty of places to eat, and shop, and theatre.
Stayed 2 nights in Nov 2023

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience
The entire experience was great. The staff was very professional and kind. The rooms were clean and relaxing. I would suggest this hotel to everyone if coming to Poland,Ohio. Great experience
Stayed 2 nights in Sep 2023

6/10 Okay

Josephine

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not like having to pay to park in the lot. I've never had to do that even at an exclusive resort. They just automatically give you a parking pass. The room light above the mirror went out as soon as we came in that night and one of the night lights were out. The tub needed to be repaired and looked very old. Some things were very out dated. the staff was very nice and understanding.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonarath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and peaceful
Stayed 1 night in Aug 2023

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Healthy breakfast
Stayed 1 night in Aug 2023

4/10 Poor

Tracy

Stayed 2 nights in Apr 2023

2/10 Terrible

Nicole

Stayed 1 night in Apr 2023

4/10 Poor

Susan

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It really needs a facelift!!

2/10 Terrible

Coralys

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

2/10 Terrible

Anna

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I liked the convenience of the food places available
Stayed 1 night in Nov 2022

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pull out bed that I was planning to use didn’t work. Ended up having to sleep on just the couch. Didn’t have enough towels and when requesting more was told they were short on towels and couldn’t give me enough for the number of people in my room. Also had to request the linens for the pull out bed they were not already in the room. Initially I was offered a partial refund but then told I couldn’t have one because I booked through this site and not theirs. Room was not as cleanly as it should be but this was mostly due to poor furniture choices that stains and collect hair.
Stayed 1 night in Oct 2022

10/10 Excellent

Sam

Stayed 1 night in Oct 2022

10/10 Excellent

Gerald

Stayed 1 night in Sep 2022

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average
We stayed two nights. Front desk staff was friendly and efficient. Room was clean and nice. After the first night though, we went to an event the next day, and came back that evening to an untouched/uncleaned room. Had to ask for some more towels. Breakfast was definitely the worst part. No cereal for my kid first morning. Very little hot choices second morning. Only decaf available for a long while, but no coffee cups. I tried to help an older gentleman who was unable to get syrup for his waffle. Breakfast just not well done.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gabrielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was set up like an apartment and would definitely recommend.
Stayed 1 night in Jul 2022

8/10 Good

Kathleen, Ballwin

Stayed 3 nights in Aug 2022

6/10 Okay

Toya

Traveled with family
Disliked: Cleanliness
It was quited but my room looked dirty. carpet was not vacuumed and bug in night stand and bug in bathroom
Stayed 1 night in Jun 2022

4/10 Poor

beverly, gold river

Business traveler
Liked: Cleanliness
Disliked: Staff & service
reserved and paid for a 1 bedroom suite, on check in was given a studio. when i called about this Conner-desk clerk-- said they were overbooked and these things happen. i was not happy. conner called my room and said his manager was taking $30 a night off (Smaller room than i paid for --gee thanks ) but i would have to call expedia--their mistake, i have to do their clerical their clerical work for them, again not happy. i called expeida who called the hotel and Conner said they would knock $103.20 off the bill--note $30 per night x 4 nights equals not $103.20. after Conner was called on this he did deduct $120. off the bill. i felt like there was bait and switch at the front desk--downsized at check in with Conner not volunteering to pay the difference in what i received for my room. after the manger told him what to deduct, he couldn't get that right. i am really NOT happy with my experience there. unfortunately i was in ohio for a death in the family and really did not need this.
Stayed 4 nights in Apr 2022

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter the desk clerk was probably one of the most helpful professional and incredibly great person that made this trip memorable
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff, less than stellar accommodations.
The pictures show a beautiful hotel with spacious rooms, in reality this hotel is very old and worn out and needs a remodel. The carpets were stained and shredded at the seams, the trim in the bathroom had been chewed up and scratched by a previous dog and then painted over. The couch fabric was dirty, the entire suite was not clean. I can understand that not all hotels can be brand new, but this one is 15 years past needing a renovation!! The good: The staff was friendly & polite and the breakfast was actually very good. The bad: Dirty, old, worst part was our heat did not work in our room so I woke up at 4:30am and my room was 53 degrees!! My kids were shaking it was SO cold!! When I asked for extra blankets they offered a $30 credit for the inconvenience. I called subsequently the following week and got one of my two nights refunded. Pick another hotel, this one is a pass unless you are traveling with a pet and want an alternative to sleeping in your car.
Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great if you want to sleep in soiled used sheets
Terrible. Was driving from Maryland to Iowa and this was the only pet-friendly hotel I could find for my family of four and two dogs. We checked in after midnight and while the room was spacious, it was apparent immediately that the bed linen had not been changed. There were fresh stains, hair, food crumbs and just plain nastiness. Being thoroughly exhausted and without the energy to move, we laid towels down and slept. But did take time stamped photographs. Next morning, the checkout desk didn’t seem overly surprised (is probably not a new occurrence there) but offered a “50% refund”. Needless to say, still have not seen it. I’m a Marriott gold member and this was the WORST property I have ever stayed at…and especially with all the promise of cleanliness during the pandemic, it is just disgusting.
Stayed 1 night in Dec 2021

6/10 Okay

LaTosha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Joan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price tag did not equal the suite we stayed in.
We were not happy with the price of the room once we got in our room. As you can see from the photos the room was filthy and in poor condition. Televisions weren’t working which was frustrating. We had to clean the kitchen table before we used it. The carpet was stained. The blinds were literally shredded. A bathroom drawer was missing. Not to mention a dog barking in the room near ours. Our room was $327.31 including tax. We complained and some sort of refund should have been offered but was not.
Stayed 1 night in Dec 2021

6/10 Okay

Nishtha

Stayed 1 night in Dec 2021

4/10 Poor

Debbie, Northville

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities
Noise. There were teenagers running around the halls at 2:00am. The guard knew. We saw her. The tv was awful.
Stayed 3 nights in Oct 2021

4/10 Poor

Asia

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was horrible things barely worked floors were dirty staff was horrible or rarely there
Stayed 1 night in Oct 2021

2/10 Terrible

James

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We waited 20 minutes in the lobby waiting for the staff to arrive. Then when they arrived we spent another 20 minutes waiting while she slowly trained a new team member. Ridiculous.
Stayed 1 night in Oct 2021

4/10 Poor

Yalonda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old hotel. Carpet was ripped and worn inside of room. Bathroom was dirty when we arrived. Found dirty towels under the bathroom sink. Power went out in half the hotel.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jessica

Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person could have been friendlier and welcoming. Did their job but could have added that extra touch. Those little extras do make a difference and are remembered.
Stayed 1 night in Aug 2021

2/10 Terrible

Kimberlee

Traveled with family
Disliked: Staff & service
Stay anywhere else.
Terrible! Drove over an hour for family wedding! Paid in advance for suite for my sister and I across from wedding venue. Receive confirmation at booking and day of wedding. Got to hotel and told they overbooked and tried to send us to another hotel 40+ Minutes away! General manager would not even come to desk to explain why we didn’t even get a courtesy call before taking this drive! Absolutely no excuse for this.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property seem to be a little run down but the biggest problem was they were doing repairs on the roof and workers started early even on sunday morning the staff is friendly and accommodating but looks like ownership has put them in a tough position they did givee a $100 dollar break for 1 night but the ait conditioner only work in one bedroomy son was up all night in humid conditions i will never stay here again
Stayed 2 nights in Jun 2021
Response from General Manager on Jun 8, 2021
Thank you for taking the time to share your feedback. I am glad to hear that our friendly desk agent was able to work with you to provide you a discount for the inconvenience. Our roof replacement is long overdue, and we hope that we will be able to continue to work toward updating our property in the future. We hope that you will reconsider, and give us another chance once it is completed.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a great stay. Very friendly staff, nice clean room, and convenient for the places we visited.
Stayed 3 nights in May 2021
Response from General Manager on Jun 6, 2021
Thank you for the perfect 10!! I am glad that our team took such great care of you, and we hope to see you back again when your back in the Youngstown area again.

6/10 Okay

Louis R

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
probably not staying again
first night found a dirty diaper and socks behind the nightstand. food wrappers on the floor when we checked in, still there after house keeping cleaned the room. mold growing around the handicap seat in the tub. probably will never stay here again.
Stayed 7 nights in May 2021
Response from General Manager on Jun 6, 2021
I am terribly sorry to hear about the condition of your room. Please feel free to reach out to me directly at michael.grant@marriott.com to discuss this further, and see what we can do to make it right.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Overall my stay was good and service was also good.. the only negative was the lobby was outdated & not as clean. the covid shield at the front desk looked dirty, which kind of gives a bad 1st impression . However everything else was clean including my room, and i enjoyed my stay...
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
It was great that our room had a separate bedroom and living area/kitchen. Upon checking into our room, the room had an overwhelming odor of marijuana. Opening the windows didn't help, as the way the room is positioned, the windows are right across from the dryer exhaust in a small corridor that allows for little air circulation. The room itself was relatively clean. Debris on the floors, but the toilet, shower, and bed seemed clean. The breakfast offerings were minimal and I picked up a muffin that had mold on it. Overall decent hotel for the price.
Stayed 1 night in May 2021

10/10 Excellent

Addie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway!!
I enjoyed the room as well as the full kitchen we had access to. We had a lovely night. Will be returning soon.
Stayed 1 night in May 2021
Response from General Manager on May 10, 2021
We are glad that you enjoyed your getaway, and we look forward to welcoming you back again!!