Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Good room but had musty smell

Posted Oct 15, 2014
This was a good newly furnished hotel but it had a musty odor. I think my experience would have been better if it wasn't for the smell when I first walked. Good thing we were only there to sleep. I would've found another room but it was too late to cancel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Phoenix days

Posted Oct 12, 2014
This hotel was a delightful retreat from dealing with a dying Mother. The space is well appointed. Clean. The staff helpful, especially the woman running the breakfast bar! I will miss her idling face and friendly caring attitude! It IS by the train tracks and I hope new windows are planned to cut out THAT noise.
Comment from Hotel Management
Oct 14, 2014 by Steven, Hotel Management
Thank you for taking the time to leave feedback. I hope we were able to make this difficult time just a little easier for you. We would look forward to seeing you again if you're ever in the neighborhood. Thank you, Will Alexander Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

GREAT!

Posted Sep 27, 2014
Pros: Staff friendly and helpful!
Cons: floor in bathroom needed to be cleaned when wet getting out of shower feet were making dirt marks and had to re-clean our feet.
Location: Nice that it is off I10 so you don't have to fight that traffic when trying to get there for a concert!
In town for a concert at cardinals stadium. Perfect location! The train passing was a surprise but even that just added to the excitement! Kids were quiet and they let them swim from midnight to 2 am:-) Great staff and newly renovated rooms! Breakfast is amazing for included price!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Wonderful staff who exceeded my expectations.

Posted Sep 25, 2014
Pros: The staff, service and location
Cons: I was satisfied with everything.
Location: The location is convenient to the major roadways.
I had a lot of needs during my stay and I was under stress. Each time I approached the staff asking for a favor each one of them went way beyond the call of duty and assisted by offering way more then they really had to do. I felt taken care of. They provided exceptional customer service. I have stayed at the Plaza Hotel in NYC and received the same level of satisfaction here.
1 out of 5
by A verified traveler from Tucson, AZ

Midnight Madness!

Posted Sep 22, 2014
My daughter and I stayed at this hotel for the One Direction concert-- while the room was sufficient for the price we paid, the property itself was difficult. The parking was limited, at best. When we came back from the concert after midnight, our door would not open (which had already happened earlier in the day). The key worked, but teh door was so jammed that we had to forcefully throw our bodies against it to get the door to open up. At midnight, two females travelling alone should not have to "BREAK IN" to thier hotel room. When calling to the desk help, he was less than helpful and never even offered to send someone up to assist.
Comment from Hotel Management
Sep 25, 2014 by Steven, Hotel Management
Kelly, I am so sorry you had that experience we are here to serve and should have done just that. I am not making excuses that concert took us by surprise and had more than normal people bring extra cars and people to the hotel all at once. I hope you know that this is not the norm for our hotel we normally have ample parking
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Posted Sep 11, 2014
Suprised how modern it was furnished Clean, staff very friendly and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from Casa Grande, AZ

Posted Aug 11, 2014
Pros: I loved the clean room and free bottle water! food was great!
Cons: Have buffet until at least 10 am.
Location: Close to Westgate and Cardinals stadium!
It was very nice for the price, excellent room, very clean and comfortable. Loved the breakfast buffet!
Comment from Hotel Management
Aug 16, 2014 by Steven, Hotel Management
We appreciate your kind words, and as always we're grateful for your business. Please come see us again.
5 out of 5
Recommended
for Families
by Mark from Texas

Nice place to stay!

Posted Jul 21, 2014 on Hotels.com
Stayed here before. Very comfortable and clean rooms. Staff was great, excellent place to stay if you are in the neighborhood.
Comment from Hotel Management
Oct 11, 2014 by Steven, Hotel Management
Thank You for your kind Words on your stay. We are glad you have been here before and hope to have the opportunity to continuing to serve you in the future Thank you again Steven Rosario
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Enjoyed the stay. Had trouble finding the location and access in to the propert is tricky is tricky. Located very near train tracks and noisy at times.
4 out of 5
Recommended
for Families
by A verified traveler

Great convenience for Grandparents visit

Posted Jul 14, 2014
Pros: Friendly staff and great location. Reliably clean and nice breakfast.
Cons: See my comments about the closet.
Hotel is only one actually within Sun City. Is really convenient for visiting with retired parents / grandparents. Only complaint is the remodel that must be ADA compliant. If you are in a wheel chair the closet and shower make sense; otherwise they are not ergonomic at all. The closet was especially bad since you have to bend over to get anything hung up and pants don't work at all (bar is too low). Perhaps you could make the closet bars adjustable height????