Terrace/patio

Reviews of Campanile St Germain En Laye

3 out of 5
Campanile St Germain En Laye
Route De Mantes Rn13, 6 Allee De Pomone, Saint-Germain-en-Laye, Yvelines

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 379 reviews" "
Rating 8 - Good. 144 out of 379 reviews" "
Rating 6 - Okay. 86 out of 379 reviews" "
Rating 4 - Poor. 51 out of 379 reviews" "
Rating 2 - Terrible. 21 out of 379 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Laure

We stayed 2 nights. The first night was good, clean fresh room but when we went back to our room after it had been cleaned the 2nd day, there was a strong smell of cigarette smoke. The person who had cleaned our room had clearly been smoking in our room which was most unpleasant. I wish we had asked them not to clean our room. What was a good experience the first night, turned into a poor experience the 2nd.
Stayed 2 nights in Oct 2023
Response from reception on Oct 25, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

Avi

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse hotel I ever stayed
We booked nights, but we had to check out after 2 days because we got a "better " room with a terrible smoke smell absorbed in the carpet, beds, and walls. The hotel refused to repay us for the 3 nights we haven't stayed. The hotel is very old, and the maintenance and condition of the rooms are terrible. The rooms are dirty, the shower is leaking, etc. We were given spray to try and overcome the bad smell in the room which didn't help at all. Avoid this hotel.
Stayed 5 nights in Sep 2023
Response from reception on Sep 30, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from La Réception on Mar 17, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Ludovic, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location (if you have a car), not far from Paris, near Saint-Germain and Chambourcy Very easy access too
Response from La Réception on Dec 11, 2022
Dear customer, Thank you for your comment.As we are in a constant improvement process, we take note of your remarks and do our utmost to improve our quality of service.We look forward to seeing you again,

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy.
Stayed 1 night in Sep 2022
Response from La Réception on Sep 24, 2022
Cher client, Nous vous remercions pour votre commentaire.Etant dans une démarche d'amélioration constante, nous prenons note de vos remarques et mettons tout en oeuvre afin d'améliorer notre qualité de service.Au plaisir de vous revoir parmi nous,

10/10 Excellent

Dariusz

Stayed 2 nights in Aug 2022
Response from La Reception on Sep 2, 2022
Cher client, Nous vous remercions pour votre commentaire.Au plaisir de vous revoir parmi nous,

8/10 Good

Dean

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
It is a basic hotel, rooms at that standard. Has a restaurant and good check in, and nice green area to the rear. It is between Chambourcy and St Germain, and walkable by 15 mins to Chambourcy centre. It is on a bus route between the two places.
Stayed 1 night in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from La réception on May 5, 2019
Cher client, Merci pour votre retour. La prochaine fois n'hésitez pas a développer.

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019
Response from Campanile Saint Germain en Laye on Mar 4, 2019
Cher client, Merci d'avoir choisi notre établissement pour votre séjour sur St Germain en Laye. La prochaine fois n'hésitez pas à développer votre commentaire. Cordialement;

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well looked after
A pleasant hotel with excellent service - good value. The biggest downside for me was the lack of proximity to a rail station necessitating taxis in rush-hour traffic. Next time I'd rather be closer to a railway station to avoid the early morning traffic. But I was very well looked after and had a pleasant stay.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Medium low hotel
Room is extremely small and I was placed on the lower floor in one of the handicap rooms. Rooms on the lower floor have window which looks directly toward the entry of the hotel which gives the feeling that everyone is watching your room. I had people standing outside my room smoking and talking loudly which really disturb me and I had to close my windows the all time.
Stayed 3 nights in May 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay
Stayed here as goingbti a wedding in Chambourcy. Excellent hotel for this , lovely. Real fast friendly staff and comfy bed. Would definitely stay again.

6/10 Okay

Vah Review

Liked: Staff & service
Disliked: Cleanliness
Perfect design for Road Trip bad execution.
It's perfect for a 6-8 hours sleep stop. Check in was fast and easy, parking was easy, room were smelly, a bit dirty, with hairs around everywhere, big stained carpet, bathroom you need flip flop!!! The idea is fantastic, we have 3 other Campanille stops on our road trip, hopefully we have better luck!!!
Stayed 1 night in Apr 2018

6/10 Okay

Christopher, Aberdeenshire

Liked: Cleanliness, staff & service
Disliked: Room comfort
expensive for what it is
small rooms with what feel like polyester sheets, was 26C outside but the air conditioning was not switched on as it 'wasn't summer'. food in the restaurant is passable but limited in choice. will do in a pinch

6/10 Okay

dan , uk

Disliked: Room comfort
Basic hotel, more like a motel than hotel very basic menu
Stayed 1 night in Feb 2018

6/10 Okay

Jane, Princes Risborough UK

Liked: Staff & service
Recommend but overpriced
The neighborhood is nice and suitable for our night stop enroute for the south. Although convenient we thought it was a two star hotel, in need outside of renovation and the bedroom carpet was shabby. If the price had included breakfast we would have found it good value so it was overpriced. However, we found a fabulous fish restaurant five minutes walk away. We would stay again but only if we could not find a better priced hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Suboptimal Campanile
We had to change room three times before we found OK one. First room had plumbing issues and the person who fixed the plumbing left the bathroom dirty. In the second room, bed was broken. Third one had smell due to humidity but was too tired to change again. Hotel is way too overpriced for what it is and not well maintained.

6/10 Okay

Frankie, Qc, Canada

Liked: Staff & service
Convenient stop on our way to Paris
This is the 2nd time that we stay at a Campanile hotel during our trip. This one reflects better the ratings that we read on the web .... And is in better conditions than the one in the outskirt of Caen fir the same *** rating!

8/10 Good

Andrew, King's Lynn, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as a work base
The hotel was not quite where i wanted to be but was a brand I was familiar with. It was just what i expected. The staff spoke reasonable English, better than my French! Although the room is quite compact, it was clean and comfortable.

6/10 Okay

moi , london

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel at side of major road
Room cramped when third bed pulled out. If you have small children, then it becomes an obstacle course between double and pull out bed. Need to go up narrow spiral staircase to reach room which is awkward with heavy bags. Not all lights worked and quilt for third bed had no cover. Easy for getting access to nearest town and to major shopping centre. Noisy at night because of road traffic. Due to new road arrangement, the Campanile is hidden behind another building. Fortunately, having previously lived in the area, I knew where it should be. Difficult if no GPS used. Very friendly staff at Reception.

8/10 Good

Traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant motel in outskirts of Paris
A perfectly pleasant basic French style motel - but with unexpectedly great beer!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and not for families with young children
Requested interconnecting rooms and did not get these for a family of two adults and two young children. Ended up in two rooms three doors apart. Had to go outside to visit each other and to go to breakfast. Could hear next door's television all night. Awful layout with hotel rooms separate to reception and restaurant. Like camping in a mobile home. Would never stay in a Campanile again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
V good value for money hotel in the Yvelines
Check in closes at 11pm. Beds are extremely comfortable, other than that the rooms are quite spartan, Plenty if plugs for charging devices,

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

London to Paris cyclist

Liked: Cleanliness, staff & service
Stop of on our bike trip to Paris
Room was small and the shower could have worked and drained better but over all a really warm friendly hotel, the staff where great and the food also worked well for us, I would stay again thank you.

8/10 Good

Phil, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The staff at Campanile were, without exception, friendly and helpful. They spoke excellent English too and considering the poor quality of my French, this made for a relaxing and enjoyable stay.

8/10 Good

Rail Europe, Bradford, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Autoroute cafe!!
Disappointed to arrive and find that the catering services (i.e. restaurant) have again been downgraded (I have stayed here for 20 years or so) to the equivalent status of a (British) motorway pit stop (French autoroute cafes are generally better!). I was looking forward to a decent (freshly cooked and served) meal. Quality of hot food provided (from a container) was fine but the whole process was unacceptable and one which I will not be repeating with my groups. You have just destroyed one of the two main reasons for staying at your hotels.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Good if all you need is a bed for the night
As expected from a Campanille - clean quiet room but TV didn't work, wifi didn't work, I could get an iron but no ironing board.I turned up at 10pm and left by 7am, If I had been staying any longer I would have booked somewhere else.

8/10 Good

steven grove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mabel, Bournemouth, England

Liked: Cleanliness, staff & service, property conditions & facilities
very noisy
We travel by car from England and thought will be cheaper to get a hotel outside Paris but there is a toll from the hotel to Paris, it was 7.80 euro. Unfortunately you hear everything that´s going on outside and next rooms. If the other customers arrive late night you will know everything about. The rooms are very clean but small like most of hotels in Paris. The location is not the best.. there is some restaurants arround but not good and very expensive

10/10 Excellent

K, Kent, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service
We stayed at this hotel on our way back from the South of France because of it's proximity to Versailles. The staff were very helpful. and welcoming. Our french is very basic and all the staff were happy to speak English. We used the restuarant each evening, Jesse the waiter was most attentive and the food was delicious. I would recommend this hotel to anyone driving through France and wanting to visit Versailles & Paris and come back to peace and quiet.

6/10 Okay

Christophe

Liked: Property conditions & facilities
Disliked: Cleanliness
J'ai trouvé des serviettes sales dans un rangement. Au restaur
Stayed 1 night in Jan 2024
Response from reception on Feb 3, 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Vinh-Thuan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Abgewohnt und Renovierungsbedürftig
Die Anlage war abgewohnt und auf dem Stand der 90‘er Jahre. Mein Zimmer war sauber und ordentlich. Allerdings befanden sich auf dem Teppich meines Kollegen abgeschnittene Fußnägel.
Stayed 1 night in Nov 2023
Response from reception on Jan 12, 2024
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste.Mit freundlichen Grüßen,

8/10 Good

Daguin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on Nov 26, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on Nov 15, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfaisant
Stayed 4 nights in Oct 2023
Response from reception on Oct 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

DOMINIQUE

Stayed 3 nights in Oct 2023
Response from reception on Nov 26, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Jean Charles

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Literie, propreté, ...tout était OK Petit dej OK, sauf la machine à café qui ne fonctionnait pas Bémol: des gens mal élevés qui devisent dehors , proche de votre chambre: on entend tout et c'est très pénible quand on a besoin de s'endormir. C'est quand meme la focntion première d'un hotel: le CALME
Stayed 1 night in Oct 2023
Response from reception on Oct 25, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Aline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reception on Oct 25, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Patrick

Stayed 1 night in Oct 2023
Response from reception on Oct 21, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Catarina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from reception on Oct 16, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Rima

Stayed 1 night in Sep 2023
Response from reception on Oct 6, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Bertrand

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Chambre correcte et SDB top!
Chambre correcte et SDB top, dommage qu'une odeur de fumée soit présente dans la chambre...
Stayed 1 night in Sep 2023
Response from reception on Oct 6, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from reception on Sep 30, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from la reception on Sep 10, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

christian

Stayed 1 night in Sep 2023
Response from la reception on Sep 10, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Bernard

Stayed 1 night in Aug 2023
Response from La Reception on Aug 20, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.