Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
3.9 Room cleanliness
4.4 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Las Vegas Nv.

The hotel is right on the center of the city

Posted Aug 12, 2014
Pros: Nothing
Cons: Everything
Location: Location is great,but unfortunately the hotel is not in good condition to stay.
Terrible experience we couldn't stay over night, we left the hotel around 4am. The appearance and quality of the rooms was very bad, very old furniture,dirty carpet and bad smell coming out of the bathroom.
Comment from Hotel Management
Aug 23, 2014 by CalidadM, Hotel Management
Dear guest Thank you for your feedback, we will work to improve the condition of our customers stay. Thank you very much for sending your comments, thanks to them we can keep improving our service. Cesar Ruiz Hotel manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great location and quality, safe place to stay

Posted Feb 17, 2014 on Hotels.com
A nice hotel with perfect location for exploring by foot the historic centre sites of Zacatecas. While the interior decor may be outdated, the rooms were clean, large and functional. The breakfast buffet was good and wait staff all pleasant and courteous. We would stay at this hotel again when we revisit Zacatecas.
Comment from Hotel Management
Aug 9, 2014 by Calidad, Hotel Management
Dear guest, Thank you very much for your comments and thank you for recommending the hotel. Regards César Ruiz General Manager
4 out of 5
Recommended
by R Warren from England

Excellent location

Posted Feb 10, 2014 on Hotels.com
Very good location, excellent breakfast and staff efficient and friendly
Comment from Hotel Management
May 17, 2014 by Calidad, Hotel Management
Dear guest, Thank you very much for your kind comments we worked to satisfied all our customers. Regards
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2013 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2013 on Hotels.com
4 out of 5
Recommended
for Shopping
by John G from Long Beach

Close to city central

Posted Sep 3, 2013 on Hotels.com
I enjoyed the proximity of the main sights in the city of Zacatecas to the hotel. The hotel was being renovated during my stay, but the service was no comprimised.
4 out of 5
Recommended
for Overnight Stay Before Destination
by David from Puerto Vallarta

Mexican cross country trip

Posted May 12, 2013 on Hotels.com
Hotel has great location, the people working at front desk and restaurant were very nice. The rooms are filled with all needed upgrades with the exception of being old and in need of complete renovations .....other than that very nice.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2012 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Ken

Posted Sep 7, 2012 on Hotels.com
Excelent hotel. Central. Very comfortable
4 out of 5
Recommended
for Everyone
by David from Monterrey

Loved it!

Posted May 3, 2012
Pros: The staff and the location are excellent!
Location: Right in the center of town. Everything within walking distance really. Wonderful view from our room.
My wife and I had a wonderful stay in the Best Western. We would highly recommend it to everybody wanting to go to Zacatecas.