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Reviews of Hotel Arroyo de la Plata

3.5 out of 5
Hotel Arroyo de la Plata
Blvd Lopez Mateos y Callejon del Barro, S/N, Zacatecas, ZAC

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 305 reviews" "
Rating 8 - Good. 95 out of 305 reviews" "
Rating 6 - Okay. 58 out of 305 reviews" "
Rating 4 - Poor. 30 out of 305 reviews" "
Rating 2 - Terrible. 28 out of 305 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benito, DENVER

Stayed 1 night in Jul 2023
Response from Reservaciones on Aug 4, 2023
Estimado huésped agradecemos su calificación

8/10 Good

carmen

8/10 Good

Yunuen, Tlaquepaque

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated, tired plumbing, and old carpet, but comfortable bed, good shower, and quiet.
Stayed 1 night in Apr 2022
Response from Reservaciones on May 6, 2022
Estimado huésped: agradecemos sus comentarios los cuales nos hacen mejorar día con día, esperamos en su próxima visita nos elija nuevamente. Saludos.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great customer service, very nice a pleasant hotel lots to do in the area.
Stayed 3 nights in Mar 2022
Response from Reservaciones on Mar 26, 2022
Estimado Federico: agradecemos sus comentarios, en su próxima visita a Zacatecas lo esperamos en esta su casa con mucho gusto. Saludos

4/10 Poor

Luis Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected, the advertisement on internet is so different from the real conditions of the hotel
Stayed 1 night in Dec 2021
Response from Reservaciones on Dec 28, 2021
Estimado Luis agradezco mucho su cometario le comento que el hotel esta pasando por una serie de remodelaciones pero tomaremos en cuenta su comentario para atacar de inmediato los puntos que aquí menciones, muchas gracias y espero vuelva pronto.

2/10 Terrible

Jesus M

Stayed 1 night in Nov 2021

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Didn’t have money for exchange
Stayed 2 nights in Oct 2021
Response from Reservaciones on Oct 25, 2021
Estimado huésped: Gracias por sus comentarios.

8/10 Good

Alfonzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reservaciones on Sep 18, 2021
Estimado Alfonzo gracias por su puntuación.

4/10 Poor

Verified traveler

Dated building, smelly bathroom
Stayed 1 night in Jul 2021
Response from Reservaciones on Jul 4, 2021
Agradecemos sus comentarios, los cuales tomaremos en cuenta. Saludos

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena razon costo beneficio, Zacatecas es una ciudad pequeña, el centro historico está cerca del hotel.
Stayed 1 night in Jun 2021
Response from Reservaciones on Jun 18, 2021
Estimada María Teresa. Para los que colaboramos en el hotel Arroyo de la Plata siempre será un placer atenderla esperamos seguir contando con su preferencia. Gracias

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfasts buffet
Stayed 3 nights in May 2021
Response from Reservaciones on Jun 3, 2021
Estimado huésped. Para los que colaboramos en hotel Arroyo de la Plata siempre será un placer atenderte esperamos seguir contando con tu preferencia. Gracias

8/10 Good

David, Minnesota

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet. Perhaps the nicest staff of any hotel I have stayed in. Underground parking a big plus for us. Zacatecas is beautiful. Would stay here again.
Stayed 1 night in Oct 2020
Response from Reservaciones on Oct 27, 2020
Estimado David agradecemos sus comentarios y en su próxima visita a Zacatecas esperamos ser sus anfitriones nuevamente. Es un placer atenderlos. Saludos

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff, fantastic location for walking the historic center of town, a comfortable bed, and a good breakfast buffet included.
Stayed 2 nights in Jan 2020
Response from Reservaciones on Jan 16, 2020
Estimado Rod: A todos los que colaboramos en Hotel Arroyo de la Plata nos da mucho gusto que nuestro trabajo se vea reflejado en su satisfacción y de esa manera usted disfrute de su visita a Zacatecas. Espero cuando vuelva a Zacatecas nos permita ser sus anfitriones nuevamente. Gracias

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservaciones on Jan 8, 2020
Estimada Janna agradecemos su calificación. nos gustaría saber un poco de su experiencia. Saludos

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is great and the morning breakfast buffet is excellent
Stayed 1 night in Dec 2019
Response from reservaciones on Dec 28, 2019
Estimado huésped agradecemos sus comentarios y esperamos en su próxima visita a Zacatecas seamos su opción nuevamente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
What a breakfast !!!
This is like the old Vegas hotels, buses in , buses out , the service was great and they were always nice ,what really impressed me was the next morning breakfast (inclusive) , a first class buffet that took away any doubts about staying here, bed was good but the a/c was too noisy for me . A short walk to the main plaza from here.
Stayed 1 night in Jul 2019
Response from Reservaciones on Aug 5, 2019
Estimado huésped los comentarios de nuestros huéspedes son siempre una muy importante herramienta de motivación y para nuestro plan de mejora continua, son también un compromiso que tomamos con mucho gusto en hotel Arroyo de la Plata. Esperamos que nos visite pronto y nos de la oportunidad de atenderlo nuevamente Gracias

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Overall a great exoerience. Breakfast makes it all Worth it. Service was Amazing . Gustavo (front desk)went far and beyond ,very nice and patient. I will definitely come back soon. It is located walking distance to downtown. Bus station to sombrerete and other historical places is located next door behind OXXO. Can't wait to come back.
Stayed 3 nights in Jul 2019
Response from Reservaciones on Aug 4, 2019
Estimado Fernando: Los comentarios de nuestros huéspedes son siempre una muy importante herramienta de motivación y para nuestro plan de mejora continua, son también un compromiso que tomamos con mucho gusto en hotel Arroyo de la Plata. Esperamos que nos visite pronto y nos de la oportunidad de atenderlo nuevamente. Saludos

2/10 Terrible

Verified traveler

Disliked: Staff & service
I almost lost my flight because of them. Jimena, a receptionist, denied me water
Stayed 9 nights in Jul 2019
Response from Reservaciones on Jul 24, 2019
Estimado huésped trabajaremos con capacitación a nuestro personal de recepción para evitar inconvenientes como el que usted tuvo. Saludos

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel room the air conditioning doesn’t work well was terrible
Stayed 1 night in Jul 2019
Response from Reservaciones on Jul 17, 2019
Estimado Huésped Agradezco mucho sus comentarios y le daremos seguimiento a las observaciones que tan amablemente nos hizo esperamos verlo pronto por Zacatecas y ojala tengamos la fortuna de volver a atenderlo saludos cordiales

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Service was excellent. Buffet was very good with a good selection of entrees. Will definitely stay again!
Stayed 3 nights in Jul 2019
Response from Reservaciones on Jul 13, 2019
Estimado huésped: Todos los colaboradores de Hotel Arroyo de la Plata estamos complacidos con su comentario y estamos muy contentos de ser participes de estas experiencias que vivió junto con su familia en Zacatecas. Esperamos en su próximo viaje a esta hermosa ciudad nos de la oportunidad de atenderlos

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really nice and comfortable. The TV was very old and grainy.
Stayed 1 night in Jun 2019
Response from Reservaciones on Jul 11, 2019
Estimado huésped tomaremos en cuenta sus comentarios tan objetivos. Saludos

4/10 Poor

Abel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not good hotel
Staff upon arrival was great but the room did not have a heater nor was there hot water in the morning to shower, when I checked out, I told the staff and I did not even get a SORRY.
Stayed 1 night in Dec 2018
Response from Reservaciones. on Dec 13, 2018
We are sorry for what happened, we will take a letter in the matter.

8/10 Good

Carla

Affordable family hotel near historic downtown
Very friendly and accommodating hotel. Comfortable, clean rooms. A little worn. Our second room was nicer than the first room. Close to the historic center, so walking:sightseeing was very easy. Safe. Kid friendly, do I would highly recommend this hotel for families. Good buffet meals that can be included in the cost of the room.
Stayed 3 nights in Sep 2018
Response from Reservaciones on Sep 24, 2018
Thank you for your comments, we hope you will consider us for your next visit. regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Near to the city centre, very good breakfast and clean hotel.
Stayed 2 nights in Jun 2018

6/10 Okay

Juan, chicago united states

Disliked: Cleanliness
The hotel bathroom had a bad sewer odor.
When we arrived to check in the hotel attendant had a bad attitude. Couldn’t get a good night sleep because too much noise in the hallways.
Stayed 1 night in Oct 2017
Response from Reservaciones on Nov 10, 2017
Agradezco mucho su comentario, ya que por este tipo de comentarios nosotros nos esforzamos mas, sin embargo le comento que estamos trabajando para mejorar en los puntos que usted nos señala. y así como este punto también estamos mejorando en todos lo demás Espero pronto nos visite en Zacatecas y que nos de nuevamente la oportunidad de ser su anfitrión

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and dirty hotel in Zacatecas
The hotel is very old, and needs many improvements we stayed there for 3 days and 2 of them the elevator didn't work and one of the days there was water running trough the stairs. One of the days at 4 in the morning someone from the hotel wants to enter to my room because they think that we were smoking, so they wake me up at 3 in the a.m. And told that we needed to leave the hotel next day. When they clean up the room they took the towels and didn't replace them I called 2 times to ask for them and they never replace them for 2 days... It was a horrible service.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very rude we had no privacy they don't knock before entering your room even if they know your there

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel walking distance from historic center
i loved this hotel the room was big and spacious and very close to everything. We walked everywhere it was inly a 3 min walk from historic center. Very polite staff as well

2/10 Terrible

maria b, San Diego California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse day ever!!!!
It was the most worst day, the water was cold not warm , heater was all the way up and it was cold still , they didn't say the Restaraunt closes at 3 pm, until I ordered food at 7 and that's when I found out, I was very dessapointed, I will never stay there again!!! I rather sleep in a car!!!!!

2/10 Terrible

Fidel, Guadalajara, Jalisco, Mexico

Disliked: Cleanliness, staff & service
All the comments are true
At the first they take 2 hours to give us the room. The room was dirty, bathroom non cleaned, there was the trash from the last visitors, the pillows have hair from someone else (I think they didn't change the sheets. Also the remote doesn't works, as they didn't register my room with breakfast included, it takes over an hour to get the breakfast ticket.

8/10 Good

cynthia

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Room comfort

10/10 Excellent

John, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Hj in Zacatecas
Well they have enough security here lol , nice place , good staff .good meals . Ain't no problem here John C

4/10 Poor

Adrian, Monterrey, Mexico

Disliked: Property conditions & facilities
If you like so stay with the police...
This hotel is used by the Federal Police and all the hotel from the first to the fourth floor are with Federal Police. In the entrance of the hotel are 2 armed policemans and one unit, if you like to sleep with the Police...

2/10 Terrible

SGV, Monterrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Very ugly and bad hotel The worst hotel Te walls was red very cripy

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar donde quedarse, nos trataron muy bien. El staff del Hotel fueron muy amables. Recomiendo este lugar
Stayed 4 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Las instalaciones un poco deterioradas, el drenaje del baño en mal estado y las llaves electrónicas de la puerta se desprogamaban
Stayed 1 night in Feb 2024
Response from Reservaciones on Feb 21, 2024
Estimado Ricardo: lamentamos mucho que su estancia no fue lo que esperaba, agradecemos el tiempo que se tomo para hacernos saber sus inconvenientes en los cuales tomaremos cartas en el asunto.Saludos

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo
Stayed 2 nights in Feb 2024
Response from Reservaciones on Feb 21, 2024
Estimado Ricardo: agradecemos el tiempo que se tomo para calificarnos.Saludos

10/10 Excellent

Jose Antonio

Traveled with family and small children, Traveled with group, Traveled with partner
La atencion del personal del restaurant es impecable, asi como las opciones y el sabor definitivamente volvere por eso
Stayed 1 night in Jan 2024
Response from Reservaciones on Feb 21, 2024
Estimado José Antonio: agradecemos el tiempo que se tomo para calificarnos, es un placer atenderlos y en su próxima visita a Zacatecas con gusto lo esperamos. Saludos

4/10 Poor

Roció

Me voy triste batallé con el agua caliente no pude utilizar la tina x lo mismo, en anteriores viajes estuvo súper y esta vez q pagué una tarifa más alta muy malo
Stayed 3 nights in Jan 2024
Response from Reservaciones on Jan 25, 2024
Estimada Roció lamentamos mucho que su estancia no fuera como esperaba, agradecemos sus comentarios los cuales nos apoyan para solucionar nuestras arreas de oportunidad.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reservaciones on Jan 25, 2024
Estimada Melissa agradecemos su calificación.Saludos

10/10 Excellent

ALFREDO TORRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservaciones on Jan 11, 2024
Estimado Alfredo: agradecemos su tiempo para calificarnos.Saludos

6/10 Okay

Hector

Stayed 1 night in Dec 2023
Response from Reservaciones on Jan 2, 2024
Estimado Héctor: agradecemos su tiempo para calificarnos. Saludos

10/10 Excellent

Marlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservaciones on Jan 2, 2024
Estimada Marlen: agradecemos su tiempo para calificarnos. Saludos

10/10 Excellent

Jose Maria

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Reservaciones on Nov 24, 2023
Estimado huésped agradecemos su calificación, en su próxima visita esperamos nos elijan nuevamente.Saludos

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Gran atención
Stayed 1 night in Oct 2023
Response from Reservaciones on Oct 30, 2023
Estimada Cynthia agradecemos sus comentarios y en su próxima visita con gusto los esperamos.Saludos

10/10 Excellent

JOSE JUAN DIAZ

Liked: Cleanliness, staff & service, property conditions & facilities
😉
Stayed 1 night in Oct 2023
Response from Reservaciones on Oct 25, 2023
Estimado José Juan agradecemos sus comentarios.Saludos

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable muy céntrica
Stayed 2 nights in Oct 2023
Response from Reservaciones on Oct 25, 2023
Estimada Roció, gracias por su comentarios los cual nos ayudan mucho.Saludos