Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Getaway With Friendsby A verified traveler
Smallest single bedPosted Jun 30, 2014 on Hotels.com
Booked for a triple room but got 2 singles. This was the smallest bed I've ever had! Fridge was good and huge. Other thing is not impressive.
Comment from Hotel Management
Sep 13, 2014 by Hotel Phoenix, Hotel Management
Dear guest, thank you for your feedback! If guest booked a room for 3 people than he will certainly get a room por 3 people but you have booked and paid for 2 persons and added as a wish/request that the room has triple occupancy. In reservations conditions is written that the hotel will provide you what you add as a wish or request if that is possible but the hotel is not obligated to do so. We are sorry we couldn't offer you tripe but they were all booked. Hope to welcome you again in our hotel! Kind regards, hotel Phoenix
for Couplesby A verified traveler
Brilliant HotelPosted Jun 23, 2014 on Hotels.com
The hotel was brilliant - it doesn't look good from the main road, and the car park and entrance is up a narrow entrance, however the hotel itself inside was lovely. The room was large, with a really good shower, and comfortable beds. The food and wine in the restaurant was excellent!
Comment from Hotel Management
Aug 30, 2014 by Hotel Phoenix, Hotel Management
Dear guest, thank you very much for taking time to give us feedback! We are happy to hear that our hotel Phoenix met your expectations and that you are pleased with our service and gastro offer! We serve only top quality products and we are glad that you liked it! We hope to welcome you soon again! Kind regards from hotel Phoenix!
Recommendedby A verified traveler
Posted Apr 28, 2014 on Hotels.com
by Andreafrom Italy
No goodPosted Apr 17, 2014
Location: no good
No good, is an anachronistic place, not really clean. Is not for international Busness traveller, maybe is for local persons that wan to be there one night to have fun
Recommendedby Tiredfrom USA
Sleepless in ZagrebPosted Mar 16, 2014 on Hotels.com
The hotel hosted a wedding reception during our 1 night stay and put us on the 1st floor. The music was unbelievably loud (even ear plugs did not help) and lasted until 5am in the morning. The hotel staff was not helpful at all. They gave us bad information about where to eat (they had to shout to be heard above the wedding reception noise), didn't answer the phone when we called at 2am to ask them to address the noise issue, and refused to ask the band to turn down the volume when we went downstairs to talk to them. The hotel itself was clean and nice but worthless since it was impossible to sleep.
for Everyoneby Danfrom Indianapolis
Looks average from outside but is very nice insidePosted Nov 11, 2013
Pros: Bar and reception staff. Room was very comfortable.
Cons: The exterior appearance.
Location: There is a nice little place to get munchies just across the street.
Easy to find, but is very easy to miss the turn for parking. The turn is a small alley just East of the hotel. There is a sign, but if you're coming from the east it is easy to miss. The hotel looks bad from the outside (lots of construction and remodeling), but inside the hotel is VERY nice.
for Everyoneby Melissafrom Mississauga
Nice Hotel for a short stayPosted Oct 13, 2013
The hotel was nice and modern with great facilities. Its far from the center if you plan to site see in zagreb and a short drive to the airport. There didn't seem to be much around the hotel but we arrived at night. The hotel staff were great and since we had to leave before breakfast started they made us little breakfast packages to go, that was really nice. Overall a great value!
for Overnight Stay Before Destinationby Katherinefrom Pittsburgh, PA
Great HotelPosted Sep 20, 2013 on Hotels.com
This is an excellent hotel for the price. My only comment is the neighborhood. There is nothing really walkable near, but it is close to the highway. I booked this hotel because I thought it was near the airport, but I misunderstood and it was about 30 mintues away by car. However, the staff was amazing and EXTREMELY accomidating. I had two twin 7 mos old babies and they provided two cribs at no charge. Also, the rooms are very spacious and clean.
Recommendedby Margaretfrom Berkshire
Great hotelPosted Sep 3, 2013 on Hotels.com
I enjoyed my stay at the Phoenix Hotel very much - rooms were very clean, tastefully decorated and well equipped. The hotel was easy to navigate through, food was very tasty and reasonably priced. It is a bit far from the city centre, but it only takes about 15-20 minutes by car to get there, so not a big deal. But the best thing about this hotel is its staff, they offered one of the best customer service experiences I have ever received. Everyone was extremely polite and friendly, always there to help, but not "in your face". I cannot praise them enough!
for Everyoneby A verified traveler
Great hotel for the family to stayPosted Aug 12, 2013
Great modern Hotel if you don'tmindto be 15 min from the town center. Free parking compliments to the location. Food is on the expencive side. Better eat out. Serving staff is young and not always best trained but all problems are solved immediately when the supervisor gets involved. I would recommend the hotel spa - nice little pool with a jacuzzi for the relaxing after a day working.