Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Severe and dangerous ice in entryway that I told staff about. Shower was clogged. Waitress in restaurant super nice, bartender was awful , rude and I'll mannered to guests. If it weren't for these few things, I would have given higher rating
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown square hotel

Posted Dec 1, 2014
Very nice hotel close to attractions. Nice bar and restaurant with reasonable prices
4 out of 5
Recommended
for Families
by Charlotte

This traveler left a rating score only Posted Nov 19, 2014 on Hotels.com
3 out of 5
Recommended
for Couples
by Rebeccafrom Lancaster

Not as good as it used to be

Posted Nov 3, 2014 on Hotels.com
Ive stayed here before Hilton bought it out and took over and honestly, it was better before Hilton took over. The first room they put us in had no hot water. When i called down to the fromt desk, no one answered. I had to get dressed and go down to the front desk. They got us an identical room and gave us free breakfast vouchers as a consolation. The second room was good but the hot water took a long time to get going. In the morning, we went down for breakfast and tables werent cleared, there were only two plates left at the buffet, and the food was pretty much picked over. We ended up not using the free breakfast vouchers and instead just went to mcdonalds and brought it back to the room. I suggest that they offer a room upgrade when they have an inconvenience, because their breakfast is hardly a consolation for issues. Not sure if ill be staying here again.
4 out of 5
Recommended
by A verified traveler

Posted Oct 21, 2014 on Hotels.com
Had a great time with friends. The hotel is much improved since my last stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was close to where we needed to be.

Posted Oct 21, 2014
Pros: Very clean and modern
Cons: Was surprised that breakfast was not included. There was no way to cancel a reservation if the need arrived.
Location: Good shopping experience. Weathervane Playhouse was close by.
The room was very clean. Staff were friendly, courteous and helpful.
5 out of 5
Recommended
for Personal Event
by gailfrom room 321

Posted Oct 14, 2014 on Hotels.com
cleanist room I ever stayed in and bed and pillows were the best ever
4 out of 5
Recommended
for Families
by Allison

This traveler left a rating score only Posted Oct 14, 2014 on Hotels.com
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Oct 6, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Pillows

Posted Oct 2, 2014
While the bed pillows are ascetically pleasing, they are absolutely unsatisfactory to sleep on. (The mattress was great) I've stayed at more hotels/motels than I can count; both high and medium-priced. I've never tried to sleep on pillows that fold over your face - almost to the point of feeling smothered. I suggest having several of your management -- take them home, sleep with them and report back-- then make a decision on future purchases Robert Eppich 162563333