Do not stay at this hotel. It is definately not a five star resort! Let me start with the cons
1. Safe not working. Brought to the attention of guest relations manager and fixed
2. Telephone line not working at all. Bear in mind, there is a long walk between ocean view suite and reception to bring up issues. There is a WhatsApp line to guest relation manager but when u have a query in the middle of the night you are facing a long walk.
3. The pool side first aid kit consists of one unsterile glove, unsterile cotton wool and calamine lotion!!!! No antiseptic or proper first aid kit! My daughter had a cut at the pool, and my husband had to run to our rooms to get first aid. Luckily, I am a doctor, and cane prepared.
4. Electricity cuts mean you waking up at least 4times a night to switch the aircon on. Temperature rises quickly.
5. Rooms are very dated
6. All inclusive is not all inclusive. Between breakfast and lunch, even tho we were willing to pay for food for my 3year old to snack on between meal times, we faced uphill and I had to escalate to the assistant GM. Ridiculous! Five star resort my foot!
Pros:
1. Staff very friendly.
2. Water pulls back with tide exposing the reef which is anazing to explore. We saw clown fish, star fish, sea cucumber, spongy ink fish. It was incredible.
3. Meal times have a sufficient spread of food
4. Theme nights were really special
I would definately not stay here again. They should have their star rating reviewed urgently