Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.4 Service & staff
4.4 Room comfort
5.0 Hotel condition
They paid and stayed.
for Getaway With Friendsby Indygirl from London
Wonderful hotel with very attentive staffPosted Apr 23, 2014 on Hotels.com
Stayed at the royal zanzibar in the low season. Wonderful hotel, clean, staff very helpful and attentive, lovely grounds and pools. Cant fault it an would stay here again.
by halopecia from NYC
Amazingly beautiful hotel, terrible servicePosted Mar 2, 2014
Pros: Beautiful location and amenities. Beach is amazing !!
Cons: Everything: check-in, service, professionalism. Food and drinks were particularly terrible
Location: Diving, beach swimming
We were made to wait for 1.5 hrs well after the listed check in time, did not get the beach view room as booked, staff friendly but service disappointing. Food terrible, drinks dismal, could not get running water in the shower.. The manager claimed the expedia terms listed were incorrect !! we were refused a 2hr late checkout and had to cancel a booked massage. The only service that occurred on time was a bellman appearing at 10:15am asking to carry our luggage since it was check out time. It appeared since we were not part of a large group (which seemed the target client group, the staff nor the manager to whom we spoke to twice, did not see any reason to address our complaints). For $350/night this is a steal, just not for the guest.. I travel every year to Tanzania and this is clearly an exception. We subsequently stayed at the Dhow palace hotel in Stone town which was amazing in every aspect, as well as the Sea Cliff hotel in Dar es Salam
for Everyoneby Rinat from Israel
More than can be expressed in wordsPosted Feb 19, 2014
Pros: the location is breath taking the staff is nice and the hotel is beautiful, clean and cofortable the massai that are guarding the hotel are so nice
Cons: the food could be better
the hotel is located in a beautiful place, the beach is unelivable. The hotel is spoiling, clean, preety Many pools, small places to sit and relax drinks and snacks all day A REAL TREAT
for Everyoneby A verified traveler
Beautiful Resort on a quiet section of beach.Posted Oct 23, 2013
Pros: Our room was spacious and comfortable, and the food was varied and delicious.
Cons: I can't think of anything to improve on.
The Resort grounds are exquisitely maintained, the housekeeping staff is friendly and professional, the food was amazing, and the beach was worth the trip.
for Everyoneby Gail from UK
Great hotel in fabulous locationPosted Jun 5, 2013
Pros: location, staff
Location: wonderful views from rooms and from the pool area.
We had requested two beds when booking, on arrival only one bed in room-they did then provide another occasional bed!not sure why when hotel is quiet and twin rooms must be available. Staff fabulous nothing was too much bother.WIFI was problematic. Hotel was being updated for the new season but this did not affect our enjoyment of our stay. Watch out for the 9% credit card fee!!! when paying your bill. Beach beautiful.