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Reviews of VOI Kiwengwa Resort

4 out of 5
VOI Kiwengwa Resort
Eastern Coast, Kiwengwa

Reviews

8.2

Very Good

Rating 10 - Excellent. 42 out of 114 reviews" "
Rating 8 - Good. 46 out of 114 reviews" "
Rating 6 - Okay. 20 out of 114 reviews" "
Rating 4 - Poor. 3 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Houston,Texas and This was my first time vacationing in Zanzibar. I will say I got the best hospitality at VOI Kiwengwa than any other places I have been to outside America. The resort was awesome, the management was very helpful and listen to your concerns, OMG the staff are the best. The food and drinks was great. I highly recommend this resort to anyone that need a great vacation spot in Zanzibar Tanzania. I am surely taking my wife back to this resort every year. Is now my number one vacation spot in Africa. Thank you VOI Kiwengwa for the great hospitality especially Daniel and all the guys at the bar. You guys made my vacation the best
Stayed 4 nights in Oct 2023
Response from Voi Kiwengwa Resort on Oct 25, 2023
Dear Gerald, thank you for your feedback,we are delighted to read your comments, all our staff has been informed about it and they thank you very much! our heart filled with joy in knowing that you'll be back again, let us know exactly when cos we want to give you a special tratment!thank you againHAKUNA MATATA!

8/10 Good

Shriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, friendly staff, great beach, Limited options for vegetarian dining, and limited shaded areas around the pool.
Stayed 8 nights in Oct 2023
Response from The Voi Kiwengwa Management on Nov 5, 2023
Dear Shriya,we thank you very much for your feedback.all our dept. already informed about it, we'll try to improve our service in the last hope to see you again in the future!Best regards

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort to stay to. Very friendly staff, beautiful beach. I had amazing holiday.
Stayed 9 nights in Sep 2023
Response from Voi Kiwengwa Resort on Oct 25, 2023
Dra Sylwia,we thank you for your feedback,we are so happy to hear you enjoied your stay here with us, your words are much appreciated and already forwarted to the others departments.we hope to see you again in the futureHAKUNA MATATA

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from The Voi Kiwengwa Management on Sep 23, 2023
Dear Agnieska, we thank you very much for your feedback,if you have any suggestion do no hesitate to contact us.we would like to see again here!

6/10 Okay

Christopher

Stayed 10 nights in Jul 2023
Response from Filippo on Sep 7, 2023
Dear Christopher, thank you for your feedback.Best regards

10/10 Excellent

Darren Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Filippo on Jul 29, 2023
Dear Darren, thank you very much for 5/5.....highly appreciatedWe are going to share this amazing score with all our dept.We hope to see you again!

10/10 Excellent

Oksana, plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay and felt very safe, welcomed and taken care of by staff and management. The property is beautiful with authentic Tanzania architecture, intricate craftsmanship details and exotic decor while providing all the modern amenities and fun of a great all-inclusive resort / Italian Club. Plenty of bottled drinking water, nice bar drinks and wonderful food at the main restaurant. The property is gorgeous with meticulously maintained tropical gardens leading to the wonderful huge pool and exotic beach with plenty of comfortable loungers. The rooms are beautifully decorated and reflect authentic interior while having everything one needs for rest and relaxation. Special thanks to Philippo in management for accommodating my late arrival and to Omar for the great sign off. Wonderful live music by very talented Alessio performing Italian and English hits nightly. The entertainment team was so hard working around the clock and very attentive. Great shows! Nice group of guests at the resorts from different countries, great vibes and so much fun! Hope to be back! Thank you all!
Stayed 5 nights in Mar 2023

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was on the beach. Lots of sun loungers and staff to help move them when required. Mostly geared up for Italian visitors as it is an Italian hotel. Would be nice to have had access to local tv programmes to give authentic feeling.
Stayed 6 nights in Jul 2022
Response from Filippo Martini on Aug 6, 2022
Dear Julie, thank you for your feedback and your advises. We already inform all our department. Thank you

6/10 Okay

Ali

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Poor WiFi connection.food not that good Positive:front desk very helpful especially the front desk manager tried his best to fix the problems
Stayed 6 nights in Jul 2022
Response from Filippo Martini on Aug 2, 2022
Dear Mr. Ali, thank you for your feedback, the wi-fi sefice works just through the common areas and we are doing our best to try to cover the all area in the next few months. that'a pity to know you didn't like our food but we alrady informed our department. We thank you again for your review and we hope to see you again in the future Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for beach, bad for food/drinks
Amazing beach. Great staff (locals and Italians). Comfort rooms. Bad food, bad drinks. Too noisy with loud animations (all-inclusive style). If food and drinks significantly improve, this can get to a 9/10.
Stayed 7 nights in Dec 2021
Response from General Manager on Feb 9, 2022
Dear guest Thanks a lot for your precious review. We do care about the opinion of our guests.Thanks a lot for compliments to our staff. We are sorry that you didn’t appreciate our food and beverage proposal that always receive great compliments. The courtesy and support of our staff is one of the strengths of our resort, as you can read in many other comments. We hope to see you again in Kiwengwa Best regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good value for money
Stayed 5 nights in Jan 2020
Response from Filippo on Jan 10, 2020
Dear Guest, we thank you for your feedback!

8/10 Good

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
We had a really good stay at VOI. The beach was wonderful, although the tide does go out for a few hours around noon. The managers were helpful- they booked our excursions and taxis with minimal effort from us. The room was nice and clean and enough space for three people. It is a very Italian heavy populace- the signs in the dining room are primarily in Italian. But it is definitely a great all inclusive option with a great beach!
Stayed 2 nights in Dec 2019
Response from Filippo on Jan 5, 2020
Dear Leah, we thank you for your feedback, we are very happy to know you enjoied your stay here with us, we do our best to improve our hospitality and we take your advices to do it. hoping to be here again we give you our best regards.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Filippo on Dec 29, 2019
Thank you!

10/10 Excellent

Annamaria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voi Kiwengwa super cool
Ho trascorso una settimana fantastica al Voi kiwengwa resort in compagnia dei miei amici. Resort fantastico, location top, staff eccezionale, pulizia eccellente per non menzionare il cibo delizioso e gli aperitivi in spiaggia o garden ogni giorno. F&B manager (Roberto) sempre presente, attento ai dettagli affinché gli standard di qualità e professionalità fossero mantenuti sempre alti. Animazione altrettanto divertente, un grazie in particolare alla nostra Claudia che con la sua energia e simpatia ha conquistato i nostri cuori ed i nostri sorrisi. Grazie per aver reso la nostra vacanza speciale. Spero di ritornare presto a trovarvi! Consiglio vivamente questo resort! Jambo Jambo
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Organization and Entertainment Is great, one of the best. Italian and French though, but lots of fun
Stayed 7 nights in Sep 2019
Response from Filippo on Sep 26, 2019
Dear Guest, thank you very much for your feedback, we do our best to make the people happy! your opinion is very important for us. thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The VOI is a must visit place , well organised and fun place to be. The staff are outstanding and wonderful.
Stayed 6 nights in Jul 2019
Response from Filippo on Aug 14, 2019
Dear Guest, thank you for your feedback, we are glad to know your holiday has been good here with us, we hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach are amazing. The "beach boys" are annoying. The resort itself is big and nice. The food was just OK, but there was a large selection at the buffet. A good value for the money paid.
Stayed 5 nights in Jun 2019
Response from Filippo Front Office Manager on Jul 10, 2019
Dear Guest, thank you for your feedback, we are happy to read your good comment and what you written is help for us to improve our service. thank you again best regards

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything perfect. Best resort I have been so far
Stayed 8 nights in Sep 2018

8/10 Good

Gad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very good stuff.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice location
Rooms are not very clean, insects on the floors, towels are smelly, entertainment only for Italians speaking guests , sitting area in the lounge not comfortable, dinning room is very casual , food covers are not tight to prevent insects in the dining room , public bathroom not clean, quality of food is good and good varieties, lighting in the main dining room is uninviting, beach is nice and clean , lack of water bottles
Stayed 4 nights in Oct 2017

10/10 Excellent

rafael, chatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was the best holiday ever,the staff is polite and the food was great.great experience!
Stayed 6 nights in Oct 2017

8/10 Good

jean noel

Liked: Cleanliness, staff & service, property conditions & facilities
For italien is really good choice
The hotel itself is good one on the budget. The food is good and people are friendly. The only problem for us : full of italien. The entertainment,service all in italien. So we have feeling that isolated from the culture and atmosphere italien.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The local staff were fabulous, the Italian staff not so friendly to non Italians. I love Italy and the Italian people, but I think the marketing for this hotel should be a little more forthcoming about "true Italian hospitality" meaning that the entire resort caters to Italians. I have stayed at Spanish owned resorts, but that doesn't mean it is focused only on Spanish people and didn't appreciate the subtlety when booked. This resort is focused on Italians only and could be a more inclusive for Non-Italian guests. Entertainment looked fun, but the Italian staff only engaged the Italian guests in those activities, up to and including a reservation desk for Italians only, and the entertainment board in Italian and next to the Italians only desk. If this was the intent, I completely missed it in the marketing and hotel selection. FYI...I do speak some Italian, but I may have chosen another resort to have a more Tanzanian Zanzibar experience.
Stayed 4 nights in Sep 2017

8/10 Good

Barend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the beach
Had a fabulous 8 days in the Voi resort in Kiwengwa... staff were very friendly and attentive... there was a large choice of food and drink available throughout the day. Only downside with not being Italian is all the hotel entertainment is in Italian and all guests apart from myself and my friend were Italian. It did not put me off my trip but would most likely discourage me from revisiting this resort.

8/10 Good

Karol

Liked: Cleanliness, staff & service
A piece of Italy in Zanzibar! Beautiful location great room, Italian towels linen etc. and amazing food. This is a big resort and can cater for roughly 500 people, so not the best option if you want to be isolated. As per previous reviews, the resort is overwhelmingly Italian, so not the best option if you want to be included in the various activities on the beach night life etc. However all the staff are really friendly we were entertained by the surroundings,do speak with the locals for great excursions

10/10 Excellent

Benjamin Ndolo, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and good atmosphere to relax.
The rooms are clean and comfortable though facilities not updated. The swimming pool, the beach location and the various activities with the staff keep you entertained. The restaurants have a wide variety of food which is prepared fresh sometimes as you wait. The food is really nice mix of international and local cuisuines. This is definitely one of the selling point.

8/10 Good

Johannes Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, great value!
This is a really nice resort, great food, great location with comfortable rooms. Only downside is that it is difficult to get around as everything is in Italian. Staff was really helpful though.

8/10 Good

Manon, Kinshasa, DRC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Resort
Small room but very comfortable, nice pool, nice long beach to walk. Excellent Italien food and the fish is so good. Resort very clean. Like it a lot, nice place to rest.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor hotel like a 3 stars one
I am surprised with the clean less poor service ALL INCLOSIVENESS and old stuff like towels and covers On should really go through and review the facilities and condition of this hotel Please help the people who would chose the hotel trough Internet Please please advise people there is such a WiFi internet closed to non Regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were good. Close to the beach.
Enjoyed the comfort of the resort and the friendly staff.

10/10 Excellent

valentina, london, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, lovely place!
The hotel is beautiful, on a white beach with cristal water. The staff is extremely friendly and helpful! Food is also great!! Loved it!

10/10 Excellent

Ignacio, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience in Zanzibar: Nice "Little Italy
Amazing week on leave. The hotel was really good, up to the mark and the stuff was always willing to help. We spent there 7 days with asolut relaxation. A lot of Italian mood around, what it makes it a "little Italy", western approach that sometimes we are missing in Dubai. We will be willoing to come back and enjoy another of our time off. Don't let it down!! The Hotel stuff only need to pay a bit more attention to details to make it an outstanding place. Very Small things can kill a whole experience, like dirty table cloths, deteriorated utensils, poor Gardens menu, beach boys too insisting, room maintenance, toilet paper not fitting...

8/10 Good

ELSHAMY, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place for a getaway
We were a family of me and my husband and really enjoyed our time there

8/10 Good

Piotr, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good value for money all-inclusive hotel
We had a nice 3-night stay at VOI Kiwengwa. The only downside was its large size (lots of people) and hordes of Italian tourists (they absolutely love to talk) so sometimes it was hard to relax and feel that you are in a unique place such as Zanzibar.

8/10 Good

Linda, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new Italian resort with great food and dive shop
Expect to speak Italian in Africa when you stay here as its targeted and full of Italian tourists. Great dive shop on site, attentive, friendly staff, Biko at reception is exceptionally good. Beautiful beach and soft sand which they rake the seaweed away each morning. Amazing food each day. Fresh Italian and international selections with fresh seafood each day. Only negative is the beach boys and 'Masai security' that keep coming up to either sell something or hit on you when you want to relax. May be different when you travel as a couple or family, but it was just my friend and I (two females) at the time and they wouldn't leave us alone after numerous times saying no.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quick trip - just overnight; wished we could stay longer.

8/10 Good

Kristen, Molo, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
We found VOI a great experience for simply getting away for a few days and relaxing on a beautiful beach. We were greeted with juice and supper in our room since we missed dinner. The staff were thorough and knowledgeable.

8/10 Good

Hannah, Sydney

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fully Italian resort on beachfront
The good- good beach location, nice pool, rooms big and all you need, cocktails are nice The bad- buffet gets a bit tiring, completely Italian hotel (no English speaking ANYTHING- if you can't speak even basic Italian do not stay), all prices in euros, no ATM onsite or cash withdrawal possibility, food is mostly Italian. Every other guest was Italian and although they are friendly we felt left out. Reception staff lacking in knowledge and helpfulness however other staff eg waiters very friendly and able

6/10 Okay

DINEO, South Africa

Liked: Staff & service
Disliked: Room comfort
Definitely not a 4star
The hotel is not a 4star, maybe a 3star. no TV in the room and room we had did not a a great view, we were looking into a grey wall which was depressing. the hotel is italian so we the english speaking could not participate in any programs the hotel was offering as it was in Italian. the food at the main restaurant was buffet which is as expected, okay. The sushi bar was a total let down as there was no fish in the sushi, just vegetarian. Rice and cucumber. We had lunch at The restaurant by the beach it was the worst lunch ever, we couldn't eat the fish which was cold and tasteless. The overall experience was a 3star experience while we paid for a 4star experience. We asked for an early departure but the hotel refused to refund us saying they have a no refund policy. Above all, there were two guys at the restaurant who made our stay better, they were amazing, Rashid and Mr Big. Thanks to these two guys, we could smile when we were there.

6/10 Okay

Chantelle, Ghana

Disliked: Staff & service, room comfort
Christmas At AW Bravo
Well, me and my female colleague, decided to visit Zanzibar, with no prior knowledge of the hotel, we just picked the first thing that came up on Expedia. On arrival we were shocked only a small number of staff were fluent in english, although it is dubbed an italian hotel, a level of english from all staff would be more beneficial to guest. Everything was in italian, even notices, music, etc etc Around the hotel, restaurant, pool area, we got alot of stares from other guest looking at us as though we were aliens or had 2 heads, i wouldn't want to say its because we were black, but we were the only black guests at the hotel. It was coming annoying to have people gawk at you with bizarre expressions on their faces. The food was ok, it got slightly tiresome, i was getting bored with the fish dishes and the pasta, during our 5 day stay chicken was never on the menu, and my colleague fell sick with a running stomach on the 4th day. The restaurant staff, Simba and Khatib were the most welcoming out of any of the staff at the hotel. The white staff failed to greet us, welcome or even speak to us, the manager and her team often walked past us like we were invisible. I liked the hotel for the reason that, it had a beach view with beautiful white sands, the surroundings were also super but the hotel and its staff should be open minded and except people of all races and colour!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Bravo Club
We enjoyed our stay, was very relaxing and fun filled. Food and beverages were of high quality and standard together with the very friendly and helpful staff. We shall surely be back soon.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Felt like being in Italy!
The hotel is reasonable, definitely not 4 stars, but still good value for money, as the all inclusive deal includes EVERYTHING! Even alcohol at the beach bar, sunbeds etc. And is on a nice wide stretch of white sand. Biggest problem for us was everything is set up for Italians. All signs in Italian, Italian food, staff spoke Italian, shop was in Euros etc. The guests were all Italian too. We got by with English, but would not recommend it!

6/10 Okay

Lucy, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice pool and surroundings
I went to this hotel having spent three nights at Nungwi beach up north. The grounds of the hotel and the room were extremely clean and well presented. The room was spacious and well equiped with air conditioning. What disappointed me was that I did not find the reception staff overly polite or helpful and this resort clearly catered for Italian tourists. What was limiting by this is that all the signs around the resort were written in Italian and not English (including signs in my hotel room), the activities board to list events happening for the day were in Italian so I was therefore unaware that things were occuring and the food labels at the buffet for dinner, most only had Italian writing so I did not understand what I was eating. If you are after a rest by the pool then maybe this place is not for you as there were staff designed to supervise the pool area and I found these people to be intimidating and make me feel uncomfortable as they would just sit on lounges beside me.

8/10 Good

Pavel, Switzerland

Liked: Staff & service, property conditions & facilities
Good service excellent food, nice location
Overall this is a very good hotel. Rooms are basic but clean and service is excellent. This is a really all inclusive hotel. Everything is included into the price including drinks, watersport activities e.t.c Keep in mind that this is an Italian hotel. Majority of the guests are Italians and all activities conducted in Italian language.

10/10 Excellent

Domenico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Erica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Voi Kiwengwa Resort on Dec 11, 2023
Gentile Erica, ti ringraziamo per averci dedicato il tuo tempo nel recensire la nostra struttura, speriamo che la tua vacanza sia stata di tuo gradimento con l'augurio di averti di nuovo in futuro!Grazie ancora

10/10 Excellent

Flavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo ristorante, personale gentilissimo, spiaggia da sogno, animatori non invadenti
Stayed 8 nights in Nov 2023
Response from Voi Kiwengwa Resort on Dec 11, 2023
Gentile Flavia, ti ringraziamo di cuore per il commento su Expedia, abbiamo già informato tutto lo staff in merito ai complimenti che ci hai fatto. Ci auguriamo di averti ancora ospite nel nostro resort in futuro!Grazie ancora

6/10 Okay

Laila Carola

Stayed 3 nights in Oct 2023
Response from The Voi Kiwengwa Management on Oct 30, 2023
Dear Laila, we thank you for your feedback!we hope to see you again!

10/10 Excellent

Sylvie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super séjour . Nous avons apprécié l’hôtel et ses services . Merci à tous les employés. Nous sommes repartis bien reposés
Stayed 12 nights in Sep 2023
Response from Voi Kiwengwa Resort on Sep 18, 2023
Chere Sylvie,Nous sommes véritablement ravis de lire vos aimables paroles et votre commentaire positif suite à votre récent séjour chez nous. C'est une véritable source de réconfort de savoir que vous avez apprécié votre passage dans notre hôtel.Créer une expérience accueillante et agréable pour nos clients est toujours notre objectif, et c'est extrêmement gratifiant d'apprendre que nous avons réussi à rendre votre séjour spécial.Votre reconnaissance envers nos efforts, ainsi que vos compliments généreux, nous touchent profondément. Nous sommes déterminés à offrir un service exceptionnel et un environnement mémorable, et votre retour d'expérience confirme que nous sommes sur la bonne voie.Merci encore d'avoir choisi de séjourner chez nous et d'avoir pris le temps de partager vos impressions. Nous sommes impatients d'avoir le plaisir de vous accueillir à nouveau dans le futur.Avec nos salutations les plus chaleureuses!