Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Stuartfrom Norwich
The best hotel in Stone TownPosted Apr 15, 2012
A fantastic hotel in which to relax whilst watching the dows go by. Friendly, helpful staff. A great base from which to explore Stone Town.
Recommendedby A verified travelerfrom Santiago, Chile
Serena Inn Zanzibar Stone TownPosted Jan 26, 2012 on Hotels.com
Excellent hotel. Very good location: Stone Town, Beach, Pool, Restaurant, all in one.
for Everyoneby A verified travelerfrom Doha, Qatar
A Nice Refuge in StonetownPosted Jan 2, 2012
Pros: The breakfast buffet is outstanding!
Cons: The beds need to be replaced. Our mattress was stained and lumpy.
Location: Centrally located. Most landmarks were within walking distance.
Warmly greeted upon our arrival with a cool towel and mango juice. We loved the breakfast buffet!. Delicious! Our room was clean, cool and well-appointed. Plenty of hot water. The staff was gracious and helpful. We really appreciated that the business center was staffed! The availability of the business center was incredibly important. The beds, however, need to be replaced. Ours was lumpy and, upon further inspection, scattered with multiple stains!
Recommendedby A verified travelerfrom Geneva, Switzerland
Serena Inn, Stone town, ZanzibarPosted Jan 2, 2012 on Hotels.com
We had a wonderful time in the Serena Inn. Especially the children enjoyed the spacious room, the swimming pool and the crepes at 16.00 hours served at the pool. It's absolutely a romantic place, but also very family friendly.
Recommendedby A verified travelerfrom Cairo, Egypt
MORE THAN PERFECT ... SUPER !!!Posted Dec 1, 2011
Location: A couple of days at Stone Town is highly recommended to experience Zanzibar city town & do some sight seeing. Also, it will be better to do the tours (spice tour, dolphin tour, Jozani forest, prison island ...) while in Stone Town. Then can head North or East Coast for some relaxation & still enjoy beach experience.
Hotel staff were extraordinary in being friendly, cheerful, helpful .. They are all really great & were so willing to do anything to make us comfortable & satisfied. we had an unforgetable experience of Zanizbar cause of this hotel. I think no more proof of the excellence of this hotel other than Prince Charles & his wife Camellia chose it to spend their vacation there. Yes, we were so amazed to see them there on our last day !! Special Thanks to the people there: Charles, Rabeia, Maryam, Suleiman, Denis ... to name a few of the nice staff there.
Recommendedby A verified traveler
Posted Oct 3, 2011 on Hotels.com
by A verified travelerfrom San Francisco
Serena stonetownPosted Jul 25, 2011
for Familiesby A verified travelerfrom Melbourne Australia
A charming hotelPosted Jul 19, 2011
We checked in to the Serena Inn with our son aged 14, our reservation was confirmed for 3 people but the hotel had not accounted for our son. They were extremely polite and made up a very comfortable bed for him in the lounge area of the suite. The staff were charming as was the ambience of the hotel
Recommendedby A verified traveler
Posted Dec 7, 2010 on Hotels.com
Recommendedby A verified travelerfrom Dublin Ireland
Serena Hotel ZanzibarPosted Nov 4, 2010 on Hotels.com
This is a great Hotel with a fantastic management team. We had just arrived back from a successful trek of Kilimanjaro and needed some TLC. We got it in spades! Great rooms, great food and a service to be proud of. I strongly recomment the Serena to anyone who wants to stay in a class hotel in Zanzibar.