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Reviews of Lukashansl

3 out of 5
Lukashansl
Salzburgerstraße 1, Bruck an der Grossglocknerstrasse, Salzburg

Reviews

7.0

Good

Rating 10 - Excellent. 46 out of 270 reviews" "
Rating 8 - Good. 93 out of 270 reviews" "
Rating 6 - Okay. 82 out of 270 reviews" "
Rating 4 - Poor. 35 out of 270 reviews" "
Rating 2 - Terrible. 14 out of 270 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanstastic and quiet little town. Great site just outside of Innsbruck to avoid the hustle and bustle. Fascinating history Bruck, a simple walk over the bridge is an educational experience
Stayed 1 night in Aug 2019

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel with Character but lacked soul.
Good location for touring situated at the base of the Gross Glockner Alpenstrass in Bruck. The hotel has free covered parking. There are new and original parts to the hotel, lots of character in the old part where we stayed for just one night. The rooms are comfortable but ‘a bit tired’ with dated decor, not a big deal though as all was clean and well kept. Good Bathroom Quite a nice view over the garden and hillside to the rear with some livestock giving that alpine cowbell sound as they moved about. There is a non heated outdoor pool which would be most welcome in season. We were disappointed that the overall attitude from the staff was that welcoming and hosting us was a chore, although efficient it lacked any welcome to our hotel sparkle. We put this down to an early/pre season stay BUT regardless of the season if they are open for business then the service level should be consistent. I hope and trust it is better in the main season. I don’t like writing negative reviews but in this case I think it’s warranted
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Good size room. Staff very helpful and friendly.. But, no hand soap or shower gel in the bathroom. We had to find a shop to buy some just to wash our hands.
Stayed 2 nights in Apr 2019

10/10 Excellent

Naynesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities, room comfort
Smoking allowed throughout lounge / reception area. Would never have booked if we had known. Although there is a non smoking room the smell seeps through the hotel. Reception staff rude and non attentive. Family owners having full on shouting argument outside customer bedrooms at 2.30am!! Inconsistent charging for WiFi and would not honour Expedia price quoted - our booking was for 4 persons and they told us Expedia was wrong and charged us another 40 € extra. Will never visit again. Due to the level of cigarette smoke this hotel is unsuitable for non-smokers and children.
Stayed 1 night in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and good breakfast clean perfect good veiew
Stayed 6 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2018

8/10 Good

Jon

Liked: Cleanliness, staff & service, room comfort
Old charming hotel with a comfortable bed.
Old charming hotel. Room was large with a comfortable bed. Good breakfast.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to stay for a weekend of skiing
Plenty of parking, small but functional rooms, you have to ask for soap from the front desk. Paid WIFI not included with room cost, but free breakfast.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

YAB, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
I will definitely come back.... very classic hotel with unique furniture ... it remind us all of living in 1960sss
Stayed 1 night in Dec 2017

6/10 Okay

Joachim

Liked: Cleanliness
Since our last stay a few years ago the overall impression is negative. Especially the commitment of the mainly Polish staff to their jobs gives a negative impact.
Stayed 2 nights in Aug 2017
Response from Matthew on Aug 25, 2017
I'm sorry but you must be confusing us with someone else; we do not have ANY Polish members of staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel at a good price
Decent hotel, good staff. Breakfast was ok, not great.
Stayed 1 night in Jun 2017

10/10 Excellent

Maximilian

Liked: Staff & service, property conditions & facilities, room comfort
Adorable
The town is super cute and adorable. We ate at dinner there and it was pretty great and the waiter was awesome. I room was a little unique but great for the night.

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Rosemarie, Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hmmmmm could be better
The Hotel was very easy to find. After we entered the village and directly ahead after passing over the bridge was the hotel straight ahead We had Room 201 and will say this Only ONE PILLOW pp and also one could Not sit in bed due to the ornate wooden surrounds which hurt ones back no matter how you tried

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Not a great experience
This is a beautiful old fashioned hotel, sadly the staff don't do it justice. I went to the front desk a few times with issues but each time there was no one there and had to wait 10 minutes at a time. The room temperature was impossible to regulate except to open a window now and again. At -8 outside this was not a good way to manage it. Nil soap it the bathroom for washing hands. Breakfast was a very basic free for all in a tiny room. Not a great experience, sadly.

6/10 Okay

Pam, British Columbia, Canada

Liked: Cleanliness, staff & service, room comfort
Nice historic hotel near the river.
Beautiful historic hotel with nice open spaces for gathering. However, smoking smell is evident in all public places.

8/10 Good

Abraham

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Matthew on Nov 21, 2015
Thanks for the 5-star rating

6/10 Okay

Nicole, Sydney

Liked: Cleanliness
clean, small functional rooms.
clean but dated, we were staying in a newer wing & think the older part had more charm but it was only for 1 night & was close to drive the Grossglockner the next day. Staff were helpful.
Response from Matthew on Nov 21, 2015
Thanks for the positive comments. Did you find it dated in that the furniture was antique or was it something else? We are constantly updating the hotel in one way or another, whether it be new bathrooms, a new swimming pool, underground car parking or WiFi and internet access.

8/10 Good

Sean, London

Liked: Cleanliness, room comfort
Nice Hotel in Bruck; Close to Zell Am See
The hotel was convenient, clean and comfortable for our stay near Zell Am see. It feels like a family-run establishment which is nice, but it did lack amenities you'd expect at more established hotels. They got all the big things right: location, price, cleanliness; but missed the small bits that make a hotel 4 or 5 stars: terrible towels, OK beds, no toiletries, no free wifi.
Response from Matthew on Sep 16, 2015
Hi and thanks for the comments. You refer to the small things that make a hotel 4 or 5 stars but we are only a three star which reflects in the price that we charge (under €50 per night instead of over €150, depending on the season). I note that you made comment about towels but it is a shame that you didn't say so at the time of your visit as we could have changed them for you. Toiletries are available; there is a bowl of soap and shampoo sachets on the reception desk but, for the sake of the environment, we do not put the in the rooms. The WiFi is no free, this is true, but this is because we do not include the charge in the room charge as you would find in more expensive hotels. We prefer that our guests do not have to pay for something that they do not want. If you want it, it is only €2 per day with the price being discounted when you buy extra days. All of this is reinvested in our network infrastructure with new Access points now being installed at around €350 each to provide the highest speeds possible and our network running at over 1gbps throughout the house.

6/10 Okay

murtadha, bahrain

i like the location
the hotel consist of two parts one new and other old the breakfast is very poor

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I like it
Great romance location many coffe shop around it good breakfast need more staff
Response from Matthew on Oct 31, 2015
Thanks for your comments. Staff is always a problem with many people applying who are not allowed to work in the EU. We also have to find a balance whether to hold our prices to remain competitive as a 3-star hotel or to take on extra staff which would mean that we would possibly have to increase our prices which is not so good for you. Having said that, we are always looking for seasonal workers but it is difficult to find good people.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Matthew on Oct 31, 2015
Thanks for the four stars!

2/10 Terrible

Ibrahim, Jeddah KSA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Response from Matthew on Nov 21, 2015
I am sorry that you did not enjoy your stay but you have not explained why which makes it very difficult to address your compaints or issues. Please take the time to let us know why you were not satisfied so that we can do something to ensure that this does not happen again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
lovely
highly recommended for big groups

8/10 Good

Adam, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice hotel for the price very convince
Response from Matthew on Oct 31, 2015
Thanks for your comments, glad you enjoyed your stay.

10/10 Excellent

Andrew, Usk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lukashansl, Bruck
A tremendous value hotel just outside Zell-am-See. I stayed on a solo skiing trip having booked at the last minute for an unexpected break. The hotel had no problem fitting me in for a mid-week to mid-week stay; an arrangement beyond other hotels in most skiing areas who will only entertain Saturday to Saturday stays. The hotel hired me good quality skis and poles at just about the cheapest rates anywhere and the ski bus left from just outside the door. The staff were most helpful having advised me before my departure of the rail and road options from Munich airport. All-in -all, a family run hotel with a lovely, personal service at a competitive price...Think I might go back for the trout fishing in the summer!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gary, London, England

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel in beautiful location.
Location was the key for chosing this hotel as it was at the start of the Grossglockner Hochalpen Strasse that we wanted to drive the next day. We were very pleased with the facilities the hotel offered, including suanas, hot-tub and exercise suite. We didn't use the outside swimming pool as we hadn't enough time.
Response from Matthew on Sep 16, 2015
Thanks for your comments. It is nice to know that you were so happy with your stay. The pool was built last year and was only really made usable this year so, with it being so how this summer, we were very glad to have it. It is an 'Organic' pool; it does not use chemicals but, instead relies on organic water treatment. No problems with sore eyes from over chlorination and the like!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever choose this hotel
I stayed 6 bad nights at this hotel The hotel has bad furniture bad wifi bad housekeeping the breakfast contains of egg,cheese and bread only! but to be honest its location isn't bad.
Response from Matthew on Aug 31, 2015
Sorry to hear that you were not satisfied. Perhaps, if you had come to reception with yourconcerns, we could have helped. For example: The furniture varies from room to room. Perhaps you were in one of the rooms in the old building where the furniture is antique and you would have preferred a more modern feel? The WiFi runs at a maximum of 108mbit/sec over a high speed backbone > 2gbit/sec. If you experienced problems, we have an in house computer engineer who could have helped. We are currently upgrading the WiFi to support up to 450mbit/sec and higher. Breakfast does indeed include eggs, cheese (maybe 2 or 3 different types) and bread (maybe 3 or 4 different types) but you forgot to mention fresh white bread rolls, 3 or 4 different cereals, ham, sausage, maybe salami and other sliced meats, butter cakes, 4 different types of fruit juice, 6 or 8 different types of tea, coffee, fresh milk......

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location
The perfect hotel to stay at before heading up the mountain. Hotel right in the heart of the beautiful little town. Staff are very friendly and accommodating. The price is the best you will get in the area. Rooms are good size with good view. Parking was free and plenty.

6/10 Okay

mike alshayeb, Al Ahsa

Disliked: Cleanliness, property conditions & facilities, room comfort
good location only
- too much for money -the picture look good but not as same as picture -no air cooler - you have to open the windows and get some bits from maskitos

8/10 Good

Joe, West, Tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with much history!
Staff was very nice and included breakfast. The town of Bruck is beautiful!
Response from Matthew on Aug 31, 2015
Many thanks for your comments. We are glad you enjoyed your stay.

10/10 Excellent

Martin, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing is too much trouble!
The staff at the Lukashansl are the most accommodating I found on my recent tour of Europe. They did everything possible to make my stay as comfortable as possible. And whilst the facilities at the hotel are good the location is superb - very convenient both for Zell am Zee and the Grossglockner Road. Recommended!
Response from Matthew on Aug 31, 2015
Thanks for your comments, Martin. It is nice to hear that you enjoyed your stay so much. One of the things that we find is that it is so much easier to help people who are happy and friendly towards us also; it makes us want to help you even more. Thank you for being such a guest and for telling others about your experience.

8/10 Good

Paul, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat Rickety Off-Season Ski-Bum Hotel
This was not a top-rated 5 star experience. But who cares? It seems like a friendly family-run ski lodge (off season for us in June). Rooms and common areas have been added helter-skelter in ways that make it so you have to keep your curtains closed for privacy against a common room on the other side of your room window. When the guest computer kept my Euro and crashed, the desk attendant handed me a Euro, shrugged, and told not to put anymore Euros in. As I recall, there was no soap in the bathroom. Still, if anything is lackingall you have to do is ask. If no one is at the front desk (which happens a lot), look around and you will find them sitting with family or friends at a table in the lobby doing paperwork or whatever. They will cheerfully get up and bring you anything you need. Bathroom towels are thin from years of laundering, but the tub in our room was awesome! A big old-fashioned 4-footed iron-cast tub w/ hand-held shower head. Perfect for a relaxing hot bath! In June the fireplaces are cold, but no doubt they are lit in winter to welcome a frosted skier. 2nd floor has an out-of-tune baby grand piano that my wife says probably plays by itself at night. No doubt! OVERALL A GREAT VIBE! Good for 4 stars based on family-friendly accommodating staff, wonderful rustic ambiance, and overall comfort.

8/10 Good

Arousa, Saudi Arabia

Liked: Cleanliness, room comfort
Good price comfortable hotel
It is a very good price hotel. 5 min away from Zell Am See by metro. The area is amazing. At Bruk. Food is not good. Thu you will find eggs in the morning. Bathroom is clean and comfortable.

2/10 Terrible

Verified traveler

Disliked: Staff & service
The worst hotel we have been to
Do not book this hotel in case you plan to sleep during 1 and 4 o'clock in the morning - in the wee hours of the night/morning drunken school kids were yelling, hammering at the hotel room doors... they were completly drunk they and did not care for other hotel guest that tried to sleep. But more surprisingly the hotel owners did not care at all about our complaints as well the next morning - they said that this is not their problem/business - and we should not dare to talk to them about this - but rather speak to the agency that booked the hotel rooms from them... So in conclusion this hotel wins an award for the worst customer service ever! You might get lucky if you book the hotel room and there is no school class around - but I wouldn't dare... as you will not get any support from the hotel's management in case something goes wrong - they just take your cash - that's it.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Could be nice if the bad things are sorted
Hi All, Up side, cheap, pleasant staff, nice position in small village, parking (although a bit limited at times), beer prices, ski hire prices (although the equipment is not top of the range) Down side, they have a dog which runs riot, you have to pay for internet access, the soft drinks for the kids costs more than the beer, the sauna area is very tired as are most of the rooms, about 2 miles to main Zell am See ski area (although station is up the road for access into Zell) although not suitable for access to ski areas. Food is ok but nothing special. This hotel needs to sort out the main problems of the dog running riot, expensive soft drink prices, look at the menu and spend some money on redecorating the rooms and I would say I would stay there again. But as it stands at the moment I probably would not unless I see some improvement in the reviews on here.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Too many annoying sides to hotel
Bad points: No free internet access... 10 minutes cost you 1 euro. This is such a bad practice and is so annoying in this day and age! Noisy, annoying untethered dog, plus a couple of times I saw the dog climb onto a chair which allowed access to the salad bar from which he stole bread rolls, VERY UNHYGIENIC. If you dont like dogs you will not like this hotel. Rooms need a refresh but are adequate. Food is ok but not up to usual Austrian standards. Soft drinks VERY expensive at 4 euros for a large drink. A large beer is only 3.5 euros. Good points: Nice atmoshpere, beer prices not bad, staff always helpful, cheap ski hire compared to mountain shops If they removed the dog from the customers area, made the Internet free and lowered the price of soft drinks I would recommend this hotel as what it is a good budget hotel. However as it stands there are too many bad points.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap but not worth it
Pros: Not expensive. Good location. Cons: Smell smoking from other rooms. No complimentary coffee or tea. Door can be opened without key, simply pull/push harder. Onwers dog has a special interest in my girlfriend's boots and bitting them constantly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
I stayed here on the way from Germany further into Austria for a skiing vacation. I found the hotel's convenience, staff, and my room shockingly good for the low price. I highly recommend to anyone. The town has some nice tourist attractions, the restaurant and bar are clean, well priced, with prompt and friendly service. The hotel itself is very easy to find and convenient to further travel in Austria.

6/10 Okay

Sunee, Thailand

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness
Pension
we were housed in a pension that is owned by the hotel. the rooms were clean but a little run down. it sufficed for one night, but i would not want to stay there for an extended stay. the hotel did appear nicer.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besonders die Flexibilität des Personals, nachdem eine Buchung elektronisch wohl nicht dort angekommen war. Auch dass wir am nächsten Morgen zu spät zum Frühstück erschienen war kein Problem, man hatte uns extra ein eigenes bereitet. Die Hotelchefin ist eine respektable und sehr freundliche Person, mit der man sich gut unterhalten kann, und die sehr stolz auf die 360 jährige Geschichte der Gastronomie in ihrer Familie ist.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
.Zimmer war nicht sauber und um 16:00 nicht fertig
Stayed 1 night in Aug 2019