Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by sarah

This traveler left a rating score only Posted Dec 19, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Nicolasfrom Sydney

Nick

Posted Dec 17, 2014 on Hotels.com
Old and tiered needs a refit Taps old, water dirty not a 5 star rating
Comment from Hotel Management
Dec 23, 2014 by Joanne Du Plooy, Hotel Management
Dear Nicolas Thank you for taking the time to provide us with feedback on your stay at Fairmont Zimbali Lodge. We're sorry to hear that the property did not live up to your expectations. We are in the process of updating certain areas of the hotel and we hope that you will enjoy the changes. Kind Regards, Joanne Du Plooy Marketing Manager
2 out of 5
by A verified travelerfrom London

Tired and in need of updating

Posted Nov 10, 2014
Lodge is showing its sign of age and needs an urgent update. Hotel is corporate and very limited in dining options. Our Garden Room 7002 directly overlooks a row of parked cars. Overal impression very disappointing.
Comment from Hotel Management
Nov 25, 2014 by Joanne Du Plooy, Hotel Management
Dear David Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy your stay with us. The Fairmont Zimbali Lodge is being upgraded in phases in order to minimise the impact on guest experience. We do hope that you will visit us again soon so that you may experience some of the changes. Kind Regards, The Fairmont Zimbali Team
2 out of 5
Recommended
by Jamesfrom Toronto

Not Up to Fairmont Standards

Posted Oct 8, 2014 on Hotels.com
Very Very beautiful hotel with terrible service, even for Africa.
Comment from Hotel Management
Oct 21, 2014 by Joanne Du Plooy, Hotel Management
Dear James, Thank you very much for sharing your experience. While we are delighted that you enjoyed the hotel's beauty, we are however very disheartened to read that the service you received fell short of your expectations. We sincerely apologise for the service challenges you experienced during your stay. Thank you for bringing this to my attention. I have shared your feedback with our senior management team. We focus a great deal of our energies on ensuring a luxury experience and engaging service for all our guests and it is of utmost importance that this is delivered consistently. Please rest assured that we will continue our efforts to deliver the kind of service and experience you expect and deserve. We hope that you will return to Fairmont Zimbali Resort to experience the improvements you helped inspire. Kind regards, Leon Meyer General Manager Fairmont Zimbali Lodge & Resort
4 out of 5
Recommended
for Families
by A verified traveler

Posted May 13, 2014 on Hotels.com
Comment from Hotel Management
May 14, 2014 by Joanne Du Plooy, Hotel Management
Greetings from Fairmont Zimbali Lodge! Thank you for taking the time to rate your experience. We are delighted you had a pleasant stay with us. We look forward to welcoming you back to the Fairmont Zimbali Lodge. Kind regards, The Fairmont Zimbali Lodge Team
5 out of 5
Recommended
for Couples
by A verified traveler

Ein bischen Disney Land in Afrika

Posted Dec 29, 2013
Pros: Das gesamte Areal und der darin eingebettete Golfplatz - absolut spielenswert!
Location: Nach Durban sind es ca. 30 Minuten mit dem Auto, bis nach Hluhluwe etwa 2 bis 2,5 Stunden
Die Lodge zusammen mit dem Resort bilden eine rießige Hotellandschaft die von unzähligen Mit-/Privatvillen und einem sehr schönen Golfplatz durchzogen ist. Zu Fuß kommt man da nicht mehr weit! Wer hier nach ein paar "rustikalen" Safaritagen entspannen will, ist genau richtig. Allerdings hat die ganze Anlage einen winzigen Hang zum amerikanischen, eben ein bischen wie Disney Land! Zum Erholen aber super! Zumindest betrifft dies die Lodge. Bis zum Resort sind wir gar nicht gekommen!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2013
Comment from Hotel Management
May 30, 2014 by Joanne Du Plooy, Hotel Management
Dear Valued Guest, Thank you for taking the time to share feedback on your stay at Fairmont Zimbali Lodge. We are truly delighted you had a wonderful experience and we certainly hope to have the opportunity to welcome you back again soon. Kind regards, The Fairmont Zimbali Lodge Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Tolle Lodge

Posted Nov 24, 2013
Super Golfplatz, Essen,Service und Fittness 1a
5 out of 5
Recommended
for Business Travelers
by Dirkfrom München

Toll

Posted Nov 24, 2013 on Hotels.com
1a Lodge
3 out of 5
Recommended
for Everyone
by Luigi Monza

Il Lodge è molto bello in una posizione fantastica

Posted Nov 20, 2013
Pros: La posizione e la piscina
Cons: Un controllo più accurato dello stato della camera.
La camera era ampia e dotata di ogni confort a livello lusso. Purtroppo due pecche: alcuni mobili riverniciati appiccicavano ancora, il WC perdeva acqua dal basso anche senza usarlo. Inconcepibile per un five star.