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Reviews of ALDEN Suite Hotel Splügenschloss Zurich

5 out of 5
ALDEN Suite Hotel Splügenschloss Zurich
Spluegenstrasse 2, Zürich, ZH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 255 reviews" "
Rating 8 - Good. 37 out of 255 reviews" "
Rating 6 - Okay. 13 out of 255 reviews" "
Rating 4 - Poor. 8 out of 255 reviews" "
Rating 2 - Terrible. 9 out of 255 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to dislike. 5 Star Hotel and service. Lovely rooms and food great. Old school proper hotel, highly recommend.
Stayed 1 night in Apr 2024
Response from Cluster Guest Relation Manager on Apr 17, 2024
Dear Catherine, Thanks a lot for your great review of our hotel and your praising words to our team members. We are more than happy to see how much you enjoyed your stay with us and that we were able to contribute to it.We would be delighted to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

6/10 Okay

Matt

Liked: Cleanliness
A perfectly adequate hotel. Not what I would call 5 stars. The hotel bar/restaurant were rarely staffed. A very small elevator would bring you to the level of your room. Barely big enough for two people. The room was huge, but mostly unused space. You can tell it’s a very old, historic building. Climate control in the room was not clear. A 55CHF HALF bottle of champagne was in the mini fridge but there was no indication of price until check out. I didn’t get the wow factor for the price and star rating.
Stayed 2 nights in Feb 2024
Response from Cluster Guest Relation Manager on Mar 4, 2024
Dear Matt,I appreciate your candid feedback regarding your recent stay at our hotel. It's regrettable to hear that your stay didn't meet your expectations in certain aspects.Our establishment is indeed an old, historic building which has its unique charm. However, we strive to blend this with modern standards of luxury and convenience. The spacious rooms are a part of this effort, offering our guests an expansive personal space to unwind.I understand your concerns about the clarity of our mini bar pricing. We aim to provide full transparency to our guests, and your feedback helps us identify areas where we can improve.Despite these issues, I hope you were able to enjoy the overall experience and the unique ambiance of our historic establishment. We look forward to having another opportunity to serve you better in the future.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Paolo, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cluster Guest Relation Manager on Jan 25, 2024
Dear Paolo, we would like to thank you for your 5 star rating on Expedia. We are more than happy to see how much you enjoyed your stay with us and it would be a pleasure to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecturally, speaking, a gorgeous hotel, with large spacious rooms and amenities. The staff members were extremely polite and helpful.
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on Jan 19, 2024
Dear Ben, It is a great pleasure to see how much you enjoyed your stay with us. We would like to offer our guests the best possible service and comfort.All the more we appreciate your fantastic review of our hotel and our service and are looking forward to be your host again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

6/10 Okay

YOUSEF

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on Jan 19, 2024
Dear Yousef, Thank you for being our guest and your feedback. We hope you had a pleasant time with us and if there is something what we could have done better, we appreciate your detailed review.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 2 nights in Dec 2023
Response from Cluster Guest Relation Manager on Jan 19, 2024
Dear David, Thank you very much for your amazing review of our staff. The whole team was more than happy about your praise and that they were able to contribute to a pleasant stay for you.We hope to be your host again in the future and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cluster Guest Relation Manager on Jan 19, 2024
Dear Alejandro, We would like to thank you for being our guest and your fantastic review. It is a pleasure to see how much you enjoyed your stay with us.We would be delighted to welcome you back again in the future and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Girgis Abdel shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fabulous,upgraded to superior suite, very beautiful and spacey with nice balcony,about 15 minutes walking from old town.
Stayed 3 nights in Dec 2023
Response from Cluster Guest Relation Manager on Jan 19, 2024
Dear Girgis Abdel Shahid, Thanks a lot for your amazing review of our hotel and staff. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Cecilia

Stayed 1 night in Nov 2023
Response from Bejansu Taylan on Nov 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Merab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent suite which made our stay very pleasurable
Stayed 2 nights in Sep 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Loved Our Time Here
This is beautiful hotel. Lovely setting in a quiet neighborhood with easy walking distance to shopping, restaurants and cultural sights. The rooms are large including a full sitting room outside of the bedroom.
Stayed 4 nights in Aug 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location for a quiet stay, only 10 minutes to Old Town and the Excitement. Disappointing that they have no Restaurant for Lunch or Dinner, but they have a great Buffet Breakfast and a la carte.
Stayed 2 nights in Jul 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Jennifer, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with huge rooms. Staff are also very friendly/attentive. Highly recommend.
Stayed 2 nights in Jul 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Raed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place that feels like “Home”
Amazing place. Staff were Awesome. Very cozy. Suits are spacious. one very minor issue, because it was very hot in Zurich (about 34 degrees) during our stay, one of the ACs was not as cool as we’d hoped.
Stayed 2 nights in Jul 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Bader

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in May 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

8/10 Good

Yosef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAFF AND HOTEL BUT A BIT DISAPPOINTED THAT THE HOTEL BAR AND RESTAURANT WERE CLOSED AND WE WERE NOT INFORMED WHEN THE BOOKING WAS MADE. BUT ALL AND ALL GREAT HOTEL
Stayed 4 nights in Apr 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Mauricio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

John, Medford

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Extremely professional staff and rooms were clean/neat.
Stayed 1 night in Feb 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The units we got were huge, 2-room units with a large bathroom. Much bigger than expected.
Stayed 3 nights in Jan 2023
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Little Hotel
Our stay was fantastic! The employees were friendly and very helpful. The rooms are clean and expansive - very comfortable. We would definitely stay again.
Stayed 4 nights in Oct 2022
Response from Pascal Rhyner on Nov 30, 2022
Dear MarlenaThank you very much for your kind words about our ALDEN. It was great to have you with us. Best regardsPascal RhynerGeneral Manager

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 3 nights in Aug 2022
Response from Pascal Rhyner on Nov 30, 2022
Dear BobThank you very much for your great feedback. Best regardsPascal Rhyner General Manager

10/10 Excellent

Hicham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3-day stay
Extremely well located hotel within a few hundred meters from the center and lake Zurich Rooms were ridiculously large, staff was very friendly. Highly recommend this hotel. Breakfast was minimalistic but very good.
Stayed 3 nights in Jun 2022
Response from Bejansu Taylan on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bejansu Taylan, Assistant to General Manager

10/10 Excellent

Arnab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in this hotel was excellent. Really courteous staff who go the extra mile to nake your stay pleasant. Rooms are spacious. Hotel is walking distance to the lake and river limmat and close to the tram line to take you to the rest of the city. Last but not the least, the room service is very quick (you order food through a tablet in the room) with amazing food. We are glad we chose Alden.
Stayed 5 nights in May 2022
Response from Pascal Rhyner on Nov 30, 2022
Dear ArnabThank you so much for your great review - hope to have you back very soon again. Best regardsPascal RhynerGeneral Manager

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Very spacious hotel with good service
Stayed 2 nights in Dec 2021
Response from Pascal Rhyner on Nov 30, 2022
Dear HelenThank you so much for your great feedback. Pascal RhynerGeneral Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2021
Response from Pascal Rhyner on Nov 30, 2022
Thank you very much dear Carl Mikael. Best regardsPascal RhynerGeneral Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magnificent experience
A magnificent experience. The suite was fantastic and the staff were excellent, friendly and welcoming.
Stayed 1 night in Sep 2021
Response from Nastasia on Sep 13, 2021
Dear Guest Thank you so much for your kind valuation. Very happy to hear that u had a fantastic stay at our hotel. Hope to see you again in the future and wish u all the best. Kind regards Nastasia Front Office

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent luxury suites at very good value
Great suite and amazing facilities. Misliu at check-in was really great and very helpful. Breakfast was amazing. However, things that could be improved. The restaurant closed early and we were hoping to get our dinner at the hotel. We couldn't find anything in the minibar and price of items taken from front-office were not clear. No one at the front desk in the morning for check-out which took a while.
Stayed 1 night in Aug 2020

10/10 Excellent

Peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Pascal Rhyner - General Manager on Mar 8, 2020
Dear Guest Thank you very much for your review and your stay at our ALDEN. Best regards

10/10 Excellent

Adisada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing staff works at this outstanding property. We had a wonderful stay and look forward to coming back!!
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was very clean and in very convenient location Hotel staff was extremely nice and cooperation
Stayed 2 nights in Dec 2019

10/10 Excellent

Rosario A A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priceless!
It is not the spacious and comfortable accommodations, nor the excellent food and dining facilities that we look forward to returning to Alden Suites but the relationship established with the staff by means of personalized, smooth service. Everything was done right with attention to detail. A genuine feeling of warmth and comfort before, during and after our stay. Priceless! Until our next visit...
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly large junior suite and nicely decorated. The staff was very responsive for anything we requested. We just had some minor maintenance issues with mini bar refrigerator that was not working and a shaving mirror with a broken holder. Staff offered to move us to another exact suite but we declined as we had already unpacked. Good location and lovely bar and restaurant. A very good value for the size!
Stayed 2 nights in Oct 2019

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Pascal Rhyner on Sep 30, 2019
Dear Istvan, Thank you for the great review of our hotel! We hope to see you again very soon. Sincerely, Pascal Rhyner General Manager

10/10 Excellent

JohnSal, Richboro, PA.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites were very large and plenty of room to move around and be comfortable.
Stayed 3 nights in Sep 2019
Response from Pascal Rhyner on Sep 30, 2019
Dear JohnSal, Thank you for the great review of our hotel! We are happy to know, that you have liked the space in our very Rooms. We hope to see you again very soon. Sincerely, Pascal Rhyner General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Pascal Rhyner on Sep 30, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Rhyner General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old out dated and over priced hotel . Worst hotel ever stayed in .
Stayed 9 nights in Sep 2019
Response from Pascal Rhyner on Sep 23, 2019
Dear Guest Thank you for your review. The ALDEN Suite Hotel Splügenschloss is a very traditional house. Built in 1895 - there is a lot of history in the building. During the last conversion we tried to combine old and new and most of our guests actualy like the style we have. That we have obviously not met your taste, we are very sorry. Best regards Pascal Rhyner General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Guest, Thank you very much for the perfect rating. Best regards Pascal Rhyner General Manager

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning doesn't work on hot summer days. Corridor is colder than room. Staff brought "portable" AC, put a big plastic tub through the window - window has to be kept open all night - brought in a few lucky bugs to bite me. Front desk admitted they have half dozen portable AC units. So, the hotel knows the AC problems. This is a $500 hotel!
Stayed 1 night in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Guest, Thank you very much for your review. It would be very helpful if you could give us some more details about your stay. We do not had any problems with our air conditioning system trough the summer time and as we have for each room an individual air conditioning system we do not have any portable AC´s at the Front Desk. Please contact me pascal.rhyner@leonardo-hotels.com Best regards Pascal Rhyner General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Guest, Thank you very much for your great review. Hope to have you back very soon again. Best regards Pascal Rhyner General Manager

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel and rooms. Close to main areas. Close to lake. Rooms are spacious with clean bathroom. Will stay again.
Stayed 2 nights in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Guest, Thank you very much for your nice feedback. Best regards Pascal Rhyner General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and welcoming. Rooms were spacious and luxurious - great hotel!
Stayed 2 nights in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Guest, Thank you very much for your great feedback. As you know, ALDEN means welcoming an old friend, so we are happy to read, that our staff was friendly and welcoming to you. Hope to have you back very soon again. Best regards Pascal Rhyner General Manager

10/10 Excellent

Mandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
Its a amazing suite hotel, Just a few rooms so really exclusive.. with a very fancy restaurant (which we didn’t visit). Just a 5 minute walk to the centre of town and all the hustle bustle
Stayed 1 night in Aug 2019
Response from Pascal Rhyner on Sep 16, 2019
Dear Mr. Mandeep Thank you so much for taking the time to give us such a great review. It was our honor to have you with us. Hope to see you very soon again. Pascal Rhyner General Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel in Zurich
Alden is an excellent boutique hotel with charm! The rooms are spacious and well maintained, the service is exemplary, breakfast is superb, and the cozy library is a treat. While the hotel isn't directly in the city center, its just a short walk to there and other major sites. I would highly recommend this hotel for both business and family travelers. I was visiting with my family and found the spacious rooms to be very comfortable for the four of us. I would definitely stay here again.
Stayed 6 nights in Jun 2019

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel room was very spacious. It would be great for a couple or a family. The room service was nice and the location was easy to get to. I would have appreciated better lighting in the bedroom and outlets near the bed for charging my phone.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Habitaciones espaciosa comodas . Personal sumamente amable y atento y muy cercano a todos los puntos de interés.
Stayed 3 nights in Mar 2019