Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Sep 2, 2014
Pros: The room was big, clean and comfortable.
Location: it was very close to Lake Zurich.
The hotel was close to Lake Zurich and from our room you could get a view of the lake. It was a short walk from the hotel to the boat trips as well as the tram and train station. There were lots of shops and restaurants close by. The room was big and each day some chocolate was placed in our room which tasted really good. The breakfast was delicious with a wide selection of food. The staff were welcoming and friendly.
Comment from Hotel Management
Oct 7, 2014 by Swiss Quality Hotels, Hotel Management
Dear „Midhath”. Thank you very much for your top score! We are delighted that you were satisfied with our location and that you appreciated the spacious room with view to the lake. Moreover, it is a pleasure to read that you were happy with our welcoming and friendly employees. It would be great to welcome you soon back with us! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Warwickshire

Great location by the lake, staff very attentive.

Posted Aug 11, 2014
Delightful hotel, everything was perfect. We do not speak Swiss German but the staff seem to be multi-lingual & extremely helpful. Special touches like fresh water in reception with glasses (no plastic cups), night porter offered us bottles of water on our way up to bed & again yesterday whilst we waited for taxi to airport.
Comment from Hotel Management
Sep 21, 2014 by Swiss Quality Hotels, Hotel Management
Dear “Ann”. Wow, many thanks for this great comment about our Hotel! It is wonderful to read that you enjoyed your stay with us and that “everything was perfect”. We were happy to share your comment with our employees, who are pleased to know that they caused a positive and memorable impact on your stay. We are looking forward to your next visit! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by Michele from Adelaide

Ideal Zurich base

Posted Jun 29, 2014
Pros: Room, staff, food, location.
Cons: n/a
Location: Right next to the opera house, beautiful lake with cafes walks etc and just one station (2 min walk) beyond the central rail station
Hotel Ambassador is beautifully located near the lake and opera house, the staff are really helpful and rooms are comfortable and stylish. An excellent base for trips to zurich.
Comment from Hotel Management
Jul 19, 2014 by Swiss Quality Hotels, Hotel Management
Dear “Michele”. Many thanks for your great score for our Small Luxury Hotel Ambassador à l’Opéra. We are pleased to read that you appreciated our location and that you were satisfied with our room and our helpful employees. It would be great to welcome you soon back with us! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by Silvio from Connecticut USA

Old world charm.

Posted Jun 23, 2014
Pros: Old worl charm
Cons: not much
Location: Center of Zurich near most things
Wonderful four day stay could not have been happier. With all the restaurants in Zurich do not miss out on their restaurant--it is better than most and guests get a 20% discount. I will be back next year.
Comment from Hotel Management
Jul 21, 2014 by Swiss Quality Hotels, Hotel Management
Dear “Silvio”. Thank you very much for your top rating! It is a pleasure to read that you “could not have been happier” and that you pointed out our gourmet restaurant Opera. We are already looking forward to your visit next year! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by Roland from Adelaide AUSTRALIA

Faultless hotel - my new favourite

Posted May 18, 2014
Pros: Quality package - great location, happy helpful staff, fluffy towels, excellent beds with 7 choices of pillows! Everything works ...
Cons: For once, I am stumped ...
Location: Next to the lake, the Opera House, 10 minutes walk from main shopping area, the old town area. 5 minutes to railway station, supermarket.
Warm friendly highly professional service. Stayed two nights, and enjoyed a "magic moments" where staff went beyond expectations. Special thanks to Nora, who found us brilliant last-minute seats for "Romeo and Julia" ballet at the Zurich Opera House across the street. Excellent restaurant.
Comment from Hotel Management
May 23, 2014 by Martina, Hotel Management
Dear “Roland L”. Wow, many thanks for this comment about your stay and great to hear that our Hotel is now your “new favourite”! We are delighted that you enjoyed the “magic moments” and that you appreciated our helpful employees. We gladly will forward your compliments to them. Moreover, it is a pleasure to read that you were satisfied with our Restaurant Opera, our location and the beds with our pillow menu. We look forward to welcoming you soon back with us in Zurich! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Business Travelers
by Zoe from London

Really nice stay

Posted May 15, 2014 on Hotels.com
A really lovely hotel, with friendly service, and great character. I was particularly impressed with how much effort the reception staff went to for our travel arrangements. And the gold leather armchair in my room!
Comment from Hotel Management
Jul 26, 2014 by Rudolf, Hotel Management
Dear “Zoe”. Wow, many thanks for your comment about our Hotel Ambassador. We are delighted to read that you enjoyed your stay and that you appreciated the friendly service and our helpful employees at front desk. With pleasure we will forward your compliments to them. It would be great to welcome you once back with us! Rudolf E. Zehnder / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in excellent area

Posted Apr 22, 2014
Pros: See above
Cons: Air conditioning
Location: The location was great, on the water and near all the shopping, restaurants and sites.
I really liked this hotel. My only problem was that the rooms were hot and when I inquired about it I was told that there was no air conditioning in Zurich. The next day when I checked out the clerk on duty didn't know what I was talking about when I told him what the other person said. He said the air conditioning was not individually controlled in the rooms. Otherwise very friendly and helpful staff and clean,comfortable rooms.
Comment from Hotel Management
May 5, 2014 by Martina, Hotel Management
Dear Guest Great to hear that you liked our Hotel and that you appreciated our location close to the lake, shopping areas and sites. Concerning your comment about air conditioning: Please accept my apologies for the inconveniences you experienced during your stay. All our rooms are equipped with individual regulated air conditioning. Due to Zurich’s environment protection regulation we are only allowed to use the AC with an outside temperature above 20C. It would be great to welcome you once back with us. Rudolf E. Zehnder / General Manager
4 out of 5
Recommended
for Everyone
by Garth from Los Angeles, CA

Comfortable hotel with good location

Posted Apr 7, 2014
Nicely located hotel, immediately behind opera house and half a block from the lake. Very friendly and helpful staff. Room was clean and bathroom was modernized/updated.
Comment from Hotel Management
Apr 28, 2014 by Martina, Hotel Management
Dear “Garth”. It is a pleasure to read that you enjoyed your stay with us and that you were satisfied with our location and our rooms. Moreover we are delighted that you appreciated our friendly and helpful employees. With pleasure we will forward your compliments to them. We are looking forward to your next visit! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by Katie from Philadelphia, PA

Great hotel near old town!

Posted Apr 7, 2014
As far as European hotels go, this one is right on the money! It is located just steps from the beautiful Lake Zurich, and only a few minutes walk from Old Town and the bus depot that most tours depart from. The hotel itself is a gorgeous old building, and the room was incredibly comfortable with an amazing adjustable bed, neat antique-esque furniture, and a little table under the television that had some souvenirs for purchase including a Heidi book! After having several bad hotel experiences while traveling abroad I made sure to do my research before selecting this hotel and was not disappointed!
Comment from Hotel Management
Apr 28, 2014 by Martina, Hotel Management
Dear “Katie”. Wow, many thanks for this great comment about our Hotel Ambassador à l’Opéra. We are delighted that you enjoyed your stay with us and that you appreciated our central location and the room with adjustable beds. It would be our great pleasure to welcome you soon back with us! Rudolf E. Zehnder / General Manager
5 out of 5
Recommended
for Everyone
by Tricia from NJ

Convenient and accomodating, superb.

Posted Mar 15, 2014
Pros: Convenience to shopping. Outstanding hotel personnel. Bed comfort.
Cons: Size of room was small comparative to other European stays. I'd recommend getting familiar with conversational German, locals are unwilling to help.
Location: Sprungli chocolate shop. Waterfront nearby provided great atmosphere. The Ooera House conveniently situated across the street.
Foremost, I was completely thankful and impressed by the helpful hotel staff. Each as informed and jovial as the next. Willing and capable to assist in every capacity. I was particularly fond of Rady at the front desk who provided me with great tips on the city, answered all questions thoroughly and provided ideas that complimented my visit. The room was available early. The location was ideal. Room service was quick and had a varied menu. The positional bed provided outstanding comfort and I loved the option of selecting from 8 pillow options.
Comment from Hotel Management
Sep 27, 2014 by Martina, Hotel Management
Dear „Tricia”. Thank you very much for this great comment about our Hotel. It is a pleasure to read that you enjoyed your stay with us and that you appreciated our location, the room service, our electric adjustable beds, the pillow menu and our helpful employees. With pleasure we will forward your compliments to them. Concerning room size: our Hotel disposes of different room categories. Our reception would be pleased to help you at your next reservation to find the convenient category for you. We would be delighted to welcome you soon back with us! Rudolf E. Zehnder / General Manager
Comment from Hotel Management
Mar 27, 2014 by Martina, Hotel Management
Dear „Tricia”. Thank you very much for this great comment about our Hotel. It is a pleasure to read that you enjoyed your stay with us and that you appreciated our location, the room service, our electric adjustable beds, the pillow menu and our helpful employees. With pleasure we will forward your compliments to them. Concerning room size: our Hotel disposes of different room categories. Our reception would be pleased to help you at your next reservation to find the convenient category for you. We would be delighted to welcome you soon back with us! Rudolf E. Zehnder / General Manager