Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Nice stylish hotel with cosy atmosphere and design, great restaurant, perfect location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom münchen

Posted Mar 10, 2015
Sehr schönes Hotel in zentraler Lage. Zuvorkommendes und sehr nettes Personal. Zimmer sehr sauber und schön eingerichtet.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Australia

Lovely First Visit

Posted Jan 15, 2015
Pros: It was quite and a short walk to everything we wanted to see in Zurich without being in the middle of the noise that came with the city.
I recently stayed at Hotel Europe with my mother. It was our first trip to Zurich and the hotel staff could not have been nicer or more helpful. They provided us with tips on what to see and how to get there as well as information on our next destination, nothing was too much trouble for them. Our room was delightful, warm and clean with all that we needed for our short stay. The restaurant downstairs was fantastic.
Comment from Hotel Management
Mar 12, 2015 by Sebastian Kramer, Hotel Management
Dear Alex, wow! We feel highly honoured receiving such a critic. Thank you very much for all your wonderful words .It has been a pleasure giving you special recommendations from a Swiss point of view that is not focused on mass tourism. I would be happy to help you anytime again if you visit us in Zürich. I will certainly foward your comment about our French restaurant Quaglinos to the cuisine. Have a lovely week. Kind regards, Family Kramer and the Hotel Europe team
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 12, 2014 on Hotels.com
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear guests, thank you for your high rating. It would be wonderful to welcome you back again. Kind regards, Family Kramer and the Hotel Europe Team
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear guest, thank you for your high rating. It would be wonderful to welcome you back again. Kind regards, Family Kramer and the Hotel Europe Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Really liked the location.

Posted Dec 11, 2014
I was greeted by name by a very friendly member of staff upon my arrival at the reception desk. My stay at the hotel was overall enjoyable and because of its location I will probably be back!
Comment from Hotel Management
Mar 12, 2015 by Sebastian Kramer, Hotel Management
Dear Fiona, thank you very much for your personal feedback. It is great that you would come back to our hotel if you visit Zürich again. We would be pleased to give you any special recommendations for Zürich or Switzerland. Kind regards, Family Kramer and the Hotel Europe Team
4 out of 5
Recommended
for Business Travelers
by liangfrom 中国南京

很棒

Posted Nov 26, 2014 on Hotels.com
非常好的酒店,值得推荐
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear guest, thank you for your score. If you have a chance to tell us what we can do to reach 5 stars we would be delighted to find out. Have a relaxing weekend. Kind regards, Family Kramer and the Hotel Europe Team
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear Liang, thank you for submitting our score to Expedia. It would be great if you could tell us what has been missing in order to achieve the 5 stars. We are looking forward hearing from you. Kind regards, Family Kramer and the Hotel Europe Team
5 out of 5
Recommended
for Business Travelers
by Paulfrom Montreal, Canada

Excellent service & area

Posted Nov 24, 2014 on Hotels.com
Hotel is in a very nice area near of the lake and place to visit. The hotel have a very nice cachet from the 1900 century and comfortable. The service is excellent, these people want you to remember your stay on a good way and they succeeded very well. The restaurant one the first level is also very good and have the same service as the hotel. I recommended
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear Paul, thank you for recommending our hotel to the online audience. We are proud that we can present our guests our boutique hotel that has been a castle before. If we can organize you an opera ticket please let us know. We have special connections and can help you out any time. It would be amazing to welcome you back again. Kind regards, Family Kramer and the Hotel Europe Team
4 out of 5
Recommended
for Families
by A verified traveler

Good!

Posted Nov 12, 2014 on Hotels.com
This hotel is in a fabulous nieghbourhood of Zurich , the Opera. Direct train fr airport to Standlehof in 17mins n 5mins fr Zurich HB. Shopping n sightseeing close by. Double beds r really queen,( rare). Rooms a bit small but well appointed with small balconies. We booked 2rooms , bathrooms small but had everything. The lake is right behind the hotel so had partial view. Cristina the receptionist was amazing, very helpful with sightseeing etc. Alot pf testaurants close by.All n all good choice in Zurich, wd go back!
Comment from Hotel Management
Feb 12, 2015 by Sebastian Kramer, Hotel Management
Dear guest, firstly, thank you for taking time to compile your review. We indeed know that some rooms have smaller bath rooms due to our historical building. However, we have tried our best during the renovation phase in 2011 to make the best out of the space provided. We are very keen on providing a very personalized service and I will certainly forward your comment to Christine. Kind regards, Family Kramer and the Hotel Europe Team
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

tolles hotel

Posted Nov 11, 2014 on Hotels.com
sehr schönes hotel , sehr nettes personal
Comment from Hotel Management
Feb 22, 2015 by Sebastian Kramer, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre Kommentar. Es würde uns sehr schätzen Sie wieder bei uns im Hotel begrüssen zu dürfen. Liebe Grüsse aus Zürich, Familie Kramer und das Hotel Europe Team
Comment from Hotel Management
Feb 22, 2015 by Sebastian Kramer, Hotel Management
Sehr geehrte Gast, herzlichen Dank für Ihre Bewertung und das positive Kommentar. Wir würde es sehr schätzen Sie wieder bei uns begrüssen zu dürfen. Freundliche Grüsse aus dem verschneiten Zürich, Familie Kramer und das Hotel Europe Team
1 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 3, 2014 on Hotels.com
Comment from Hotel Management
Feb 23, 2015 by Sebastian Kramer, Hotel Management
Dear guest, it would be great to find our what has led to your bad score. We would certainly do everything to change your bad experience. If you could give us a second chance we would certainly make our best efforts. Have a wonderful evening. Kind regards, Family Kramer and the Hotel Europe Team