Opera Superior | Room amenity

Reviews of Opera Hotel Zurich

4 out of 5
Opera Hotel Zurich
Dufourstrasse 5, Zürich, ZH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 430 reviews" "
Rating 8 - Good. 154 out of 430 reviews" "
Rating 6 - Okay. 26 out of 430 reviews" "
Rating 4 - Poor. 13 out of 430 reviews" "
Rating 2 - Terrible. 1 out of 430 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Wonderful location. Convenient. Enjoyable stay.
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Katharine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area, central but a little bit off the main areas. A stones throw to the lake with beautiful sunsets.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janet

Stayed 5 nights in Jul 2023

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value .. aversge breakfast
Stayed 1 night in Oct 2023

4/10 Poor

Martin, bolingbrook

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Run down.
Stayed 1 night in Oct 2023

6/10 Okay

Lori

Traveled with family
Liked: Cleanliness, staff & service
rooms were way too small, staff very nice
Stayed 2 nights in Sep 2023

8/10 Good

Georgina

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is not exactly as shown on website. It is not very modern and rooms are very small and a bit worn out. Our view though from our room was amazing. We could see the lake. Location is perfect, everything is walking distance.
Stayed 2 nights in Sep 2023

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms feel old and need renovation
The rooms feel very old. Carpets, wall paper and bathrooms appear 20+ years old.
Stayed 2 nights in Aug 2023

10/10 Excellent

ping

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service
Staff are very nice.

10/10 Excellent

Warwick, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient small boutique hotel with great staff.
Stayed 3 nights in Apr 2023

8/10 Good

Homin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility and service were top notch!
Stayed 1 night in Mar 2023

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Awesome bathroom with a nice balcony. Stars was very friendly and breakfast was delicious.
Stayed 1 night in Feb 2023

8/10 Good

Dillon Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central . Walk to the exquisitely preserved old town and a block from tram stop
Stayed 2 nights in Jan 2023

10/10 Excellent

David

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and Customer Service
Love the size of the rooms and washrooms Bed was very comfortable and loved the fact you could close the blinds so the room was completely dark
Stayed 1 night in Nov 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the City center. Friendly staff. Very nice room.
Stayed 2 nights in Oct 2022

10/10 Excellent

Aamir

Stayed 4 nights in Sep 2022

8/10 Good

Jane

Stayed 2 nights in Aug 2022

8/10 Good

Robert, Kitchener

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Iw as there for business and the room didnt even have a desk. For the price i paid i was expectinguchore per thw website.
Stayed 2 nights in Oct 2021

8/10 Good

Oussama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
I arrived and had paid for the night before. I wanted to exchange some cash. The clerk said yes but refused to take US $$ and said they would only accept exchange of Euros for Swiss Franks. I asked: why in the world? She said “those are the rules”. So I guess this Swiss hotel really does not want US guests. The room fit a bed and not much else. Worn carpet. I paid good money for a decent room and was put in a crap room.
Stayed 4 nights in May 2021
Response from Opera Hotel Zürich on May 17, 2021
Dear guest Thank you for having taken the time to write us a feedback about your stay at Hotel Opera Zurich. We regret that you did not have a fully satisfying experience with us and would like to apologise. We understand that we are able to improve on certain points. We take your feedback seriously and are grateful for it. This is the only way we can learn and improve. Our greatest concern is that you, as our guest, feel comfortable and can fully enjoy your stay with us. Thank you again for sharing your feedback with us. Kind regards Your Opera Hotel Zürich Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location, and the lobby/cafe/bar is modern and inviting. The buffet was pretty small, as was the room. But it was sufficient for an overnight in Zurich.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming and helpful staff, and the robot!
Stayed 1 night in Apr 2021

4/10 Poor

Daniela

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience...
I booked a superior room that looked like a downgraded version of a standard room. Old carpets, very tiny bathroom. I especially said I want to have a quite room and when I opened the door I realized I was put directly with all windows facing the Main Street. Very disappointing.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall a good stay
Small room, small bed, small bathroom, but Nice staff and convenient location. overall a good stay.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wss a very good stay. The room was perfect as requested. Million thanks.
Stayed 2 nights in Jan 2020

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Leanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly, proficient staff always willing to assist when required.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel. I’ve previously stayed at the sister Ambassador hotel, but this was my first stay at the Opera. Very friendly, effective & accommodating staff. I arrived extremely early at 09:00. I was provided with coffee and the staff arranged for my room to ready for me by around 10:30. Room was very nice & I would certainly recommend staying here.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located directly next to the Zurich lake and to the city center in a very quiet area. Rooms, lobby and breakfast areas are comfortable and bright. Staff is very kind and helpful.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Last year we stayed in the same room and enjoyed a lot. But this time, it was not the same. There was no free coffee service at the lobby even a welcome drink. The biggest problem was the rude behaviour and the way of communication. We did not like the new way. We dont think of staying again.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Last year we also stayed at or powder and there was a promotion that affected us very much which was that they offered free coffee for Dere visitors we came this year and choose opera only for this reason otherwise it was an expensive hotel but this year we were shocked that they even did not offer a welcome drink the new design of reception was very bad
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The care and ease with which the delightful staff did their jobs to make us feel at home and welcomed
Stayed 5 nights in Oct 2019

8/10 Good

liam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good boutique Hotel
Great stay. Nice area, Nice hotel, Nice service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Best shower in Europe. A neat, comfortable & well maintained room. However we found the reception/bar very disconcerting as we were not able to get normal reception/concierge services while competing with drink/coffee-making. Hotel some distance from the centre of town, but near Zurich-See.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff. Great location. Tasty breakfast. Clean and comfortable rooms.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Zurich very close to train station and easy walk to main attractions. Service at hotel was lovely and breakfast was a very nice spread. Especially for a jet lagged guest, being able to eat breakfast at ~6:15 am was very nice (most other places opened around 8 am if not later). Would definitely stay here again and recommend to others. They also had adapters you could use for free (put down a deposit but then this was given back when you returned the adapters) which was very helpful as we forgot to bring.
Stayed 2 nights in Aug 2019