Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Our stay at the Novotel

Posted Sep 11, 2014
We have stayed at this hotel several times and have liked it each time. We like the location since it's very accessible to the tram to the center of Zurich and yet it's only a few minutes from the airport. It's a great place to spend the night before our return trip home to the US. I noticed that the staff was especially helpful this time, especially the young man working at the reception area. He did a great job of checking us in and then making sure that we had enough beds in our rooms for our grandsons who were traveling with us. I would certainly recommend this hotel to anyone who wants a convenient and comfortable hotel in the Zurich airport area.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel but rushing cleanning staff

Posted Sep 2, 2014
Overall, Iit is a nice and comfortable hotel! My only criticism is the rushing clening staff. Basically, my wife, kids and I went down for breakfast at 7am and the plan was coming back to the room, use the loo, shower etc. before check out. However, when we went upstairs back to our room at 8am the cleaning staff were already in the room. The room was almost upside down and there was no way for us to use our room. We were told that they didn't see anyone in the room and that's why they presumed that were checked out. We were suggested to use the lobby loo...
5 out of 5
Recommended
for Everyone
by A verified traveler

Our stay at Novotel Messi

Posted Aug 31, 2014
Pros: Location, Cleanliness and Comfortable beds
Cons: Fridge is very small
1. Convenient Location right next to the tram station. 2. The staff was helpful and responsive. The only inconvenience I faced was though I was conveyed that I would have access to Microwave but when I requested at the hotel they denied politely. 3. Very pleased with the overall ambience, layout of rooms, beds are comfy and the bathroom was sparkling clean.
2 out of 5
Recommended
for Everyone
by A verified traveler

very expensive at a suburb area

Posted Aug 29, 2014
hotel is comfort stay if you don't mind stay nearby airport and far from the urban. very expensive in Switzerland.
1 out of 5
Recommended
for Everyone
by A verified traveler from valiramani

Everything was good but air condition was not good

Posted Aug 22, 2014
Very bad what they promise they do not do we made request to fix air condition they said will do they never did We were sleeping with kids with windows open and trafuc noise Very difficult as they see they do not value more difficult to deal once u book trough expedia or other site
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
Excellent hotel. Near airport. Good service. Happy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel reasonably priced

Posted Aug 13, 2014
Pros: Comfortable and convenient.
The hotel seems to be quite new. Everything is very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to airport

Posted Aug 12, 2014
Pros: close to airport
Exellent stay when wanting to be near the airport and can easily get into the city with the light rail which has a stop right outside the hotel. If you are not too tired and don't have a lot of luggage you could easily get the light rail from the airport to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lawrenceville, NJ

Very nice Hotel right by the tram(train)

Posted Jul 13, 2014
This hotel is very conveniently located right by the train station. After flying to Zurich airport we went to Information desk and got our 24 hr city tram tickets there. Line 10 and 12 stops right in front of it. Line 10 also takes you directly to city centre . It is a 20 minute ride . Very clean hotel with good breakfast.
2 out of 5
by A verified traveler

Poorer than basic, some staff petty.

Posted Jul 11, 2014
Pros: close to tram station
Cons: staff, bathroom locks, size of room, sofabed qualiuty.
Location: very close to tram station
A lady staff at reception on night of check in was very rude. We had paid for room for 4 people but room had two tea bags, so we requested for additional two. We were bluntly refused by her. They usually sell train tickets to everybody but she refused to sell to us. We had to buy it from another staff at reception !!! I coul d not believe any of these or the reasoning behind them. It was petty.