Although I had purchased the room well in advance, I was told they were overbooked and needed to wait for a room. This was at 2200 hours. After waiting 40 minutes in the lounge, we were given a room that had not been cleaned. Toilet was not flushed, trash had waste in it, no fresh water bottle, dirty towels on rack. I believe the desk manager had only changed the sheets and made the bed. I will NEVER stay here again.