Ratings based on 74 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 12, 2013
for Everyoneby Dmitri from Kiev
Nice location by the lake, but weird facilityPosted Oct 23, 2013
Great: location by the lake, beautiful lake view terrace restaurant, awesome lake view rooms. Weird: hotel is squeezed between Audi and Volkswagen dealerships, fitness center does not provide very basic equipment
for Familiesby A verified traveler
Large room; close to Old TownPosted Oct 9, 2013
Location: Hotel faces the water. 10 minute walk to the edge of Old Town. Trams are two blocks away and can take you straight to the train station.
Stayed for two nights with teenage children in the room next to ours. Our room was very big. Their room was much smaller, but served it's purpose. Air handling equipment did not seem to work very well and there were several light burned out. The shower was poor, but the bathroom was very spacious. Seems like they could find a way to include breakfast in the rate. 35 CHK for breakfast was too much for us, but then again, everything is expensive in Switzerland.
for Everyoneby Kenny from Lakeside, California
A lovely, small 4 star hotel, but a bit priceyPosted Oct 8, 2013
Pros: The staff were exceptionally welcoming and helpful.
Cons: They might do something about a coffee/toast option for breakfast.
Location: As said above, here one has to balance the lake view location with the fact that this puts the hotel on the edge of the old city center.
There is much good about this hotel. It is a small hotel, and certainly legitimate 4 star establishment. It is well furnished, with new-feeling features. The staff, while small, were consistently helpful and provided all manner of services. Their friendliness was one of the reasons I would rate this hotel in the high range. The room itself was well provided and comfortable, but somewhat small, especially given the price. We had organized for a lake view room, and for that the cost was quite large (we had paid less for 5 star accommodation in Asia), but Zurich is an expensive city. The location is great in terms of the lake views, but the hotel actually is about a 10-15 minute walk away from the old center (it was longer for us, but we are limited in terms of walking). We did have a problem with the breakfast, since they did not have an option of coffee & toast... one has to pay the full price (over US$30) for any breakfast. So, the hotel is fine, rooms a bit small, and the cost is very high. I would rate this somewhere in the 4.8/4.9 range on the Expedia scale.
for Familiesby Ellen from boston
good locationPosted Sep 2, 2013 on Hotels.com
Nice hotel- a tad pricy and nice view of the lake- A little noise at night. Lovely room however. Bed comfort is okay.
for Everyoneby marina
Fantastic location!Posted Sep 1, 2013
We were between the flights from USA to Malaysya and decide to spend a day in Zurich , just to relax and walk around the old town. The location can not be better. Room with the view of the lake is very nice , stuff very polite and helpful and breakfast with a very good selection .
for Familiesby FM from Las Vegas
Poor service, lack of attention to detailPosted Aug 30, 2013 on Hotels.com
Service was poor for a beautiful hotel of this caliber. No instructions were given in the room how to use the telephone. I had to randomly hit speed dial numbers to figure out what line was reception. at 9:30pm, It took no less than 5 attempts of unanswered calls to get somebody on the line. We had 4 confirmed guests in a suite but only had bedding for 3. The receptionist finally said she would send some to the room. When it didn't arrive after a long wait, I had to make many calls again just to get somebody to answer the phone. She apologized and said the bedding would arrive shortly.To my surprise, she delivered the pillow and sheets and left me wondering who was at the front desk. There were two showers in a well appointed suite. The calcium deposits on both shower heads were so bad they rendered the showers completely unusable.Think showing with a hose. No instructions were given for wifi access so once again I had to call numerous times just to get somebody on the line. The air-conditioning was inadequate with very little airflow. Opening the balcony doors only amplified the noise from the busy street. To their credit, when I voiced my concerns upon checkout, they were met professionally with sympathy and an offer of free breakfast. Unfortunately we had to catch a flight and had to pass. This hotel has beautiful views of the lake but I regret not staying at the Marriott. Attention to detail is what makes the difference.
for Couplesby Colin from London
Nice Hotel in Great LocationPosted Aug 27, 2013
Pros: Location, good welcome from the reception staff and views of the lake
Location: Close to Opera House, old town with the restaurants/ bars in Niederdorf or cross the Limmat for upmarket shopping in Bahnhof Strasse
Visited Zurich for the first time since I lived there 12 years ago. Chose this hotel for its lakeside position and its proximity to both the town centre and Tiefenbrunen where I used to live.. Room was nicely appointed and bed very comfortable. Breakfast a little expensive at 35CHF but quality was good. Nice view of the lake from the room and although there is a major road outside the soundproofing was good so no problem there. Nice to know that Zurich is still a beautiful city to explore, clean, quirky at times and very scenic.
for Business Travelersby A verified traveler
Small bed, small roomPosted Jul 25, 2013 on Hotels.com
The room and bed were incredibly small. I was on a biz trip and wireless only reached to my door, so had to sit on the floor against my door to work. Staff was very friendly and helpful, though.
Recommendedby Glenda from Huntington Beach, California
On the lakePosted Jul 20, 2013 on Hotels.com
We were able to cross the street and find outdoor restaurants, Beautiful view. Our room was lovely. The staff very helpful.