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Reviews of AMERON Zürich Bellerive au Lac

4.5 out of 5
AMERON Zürich Bellerive au Lac
Utoquai 47, Zürich, ZH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 242 reviews" "
Rating 8 - Good. 46 out of 242 reviews" "
Rating 6 - Okay. 17 out of 242 reviews" "
Rating 4 - Poor. 6 out of 242 reviews" "
Rating 2 - Terrible. 10 out of 242 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel, we had a large room, comfortable. When we arrived, a baby cot was in the room. I want to say a huge thank you to the restaurant staff who kindly agreed to prepare chicken soup for my sick child. also special thanks to Antonina who took care of my family during breakfast.
Stayed 4 nights in Apr 2024
Response from Steven on Apr 15, 2024
Dear Marina,Thank you for sharing such a wonderful review on Expedia.It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to Ameron Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven Imoberdorf

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Good size clean room with lovely decor. Friendly, helpful staff. A beautiful location overlooking the river within close proximity of the shops, cafes, restaurants and excellent transportation links. A perfect place to stay :)
Stayed 3 nights in Apr 2024
Response from Leonie Neberich on Apr 11, 2024
Dear Kerry,thank you so much for your great feedback about your recent stay with us.We are very happy to read that you enjoyed your overall stay.It would be a pleasure for us to welcome you soon again here at our AMERON Zürich Bellerive au Lac.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Hala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel ! Nice location by the lake With modern spacious rooms!
Stayed 3 nights in Mar 2024
Response from Leonie Neberich on Apr 4, 2024
Dear Hala,thank you so much indeed for your kind and positive feedback about your recent stay with us.It would be a great pleasure to welcome you back soon again here at the beautiful lake of Zürich.Warm regardsLeonie NeberichGeneral Manager

8/10 Good

Hannu

Stayed 3 nights in Mar 2024
Response from Steven on Apr 17, 2024
Dear Mr. Hannu,Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zürich, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven Imoberdorf

10/10 Excellent

Nicholas

Stayed 3 nights in Mar 2024
Response from Leonie Neberich on Apr 12, 2024
Dear Nicholas,thank you so much for your positive feedback about your recent stay with us.It would be pleasure to welcome you back soon again here at the beautiful lake of Zürich.Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

Chris, Swadlincote

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Leonie Neberich on Mar 29, 2024
Dear Chris,thank you very much for your positive feedback about your recent stay with us.We are very happy that you enjoyed your time at AMERON Zürich Bellerive au Lac.Looking forward to welcoming you again very soon.Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and very clean. walkable to T station
Stayed 5 nights in Feb 2024
Response from Leonie Neberich on Mar 1, 2024
Dear Jade,thank you so much for your positive feedback about your recent stay with us.Thank you as well for your kind words regarding our service performance, this is very much appreciated.It would be a pleasure to welcome you back soon again at AMERON Zürich Bellerive au Lac.Kind regardsLeonie NeberichGeneral Manager

8/10 Good

Brett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property facing Lake Zurich, great views , location is great.
Stayed 1 night in Feb 2024
Response from Leonie Neberich on Mar 1, 2024
Dear Brett,thank you so much for your kind and positive feedback about your recent stay with us.Great to read that you did like our location and enjoyed your stay.It would be a pleasure to welcome you back soon again here at AMERON Zürich Bellerive au Lac.Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

Eduard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff!
Stayed 1 night in Feb 2024
Response from Steven on Feb 18, 2024
Thank you for sharing such a wonderful review on Expedia.It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to Ameron Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

Brittany, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Steven on Feb 14, 2024
Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zürich, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.My team and I are very pleased to read your grading about our services and facilities. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven ImoberdorfRooms Division Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Leonie Neberich on Feb 11, 2024
Dear Carlos,thank you very much for your feedback about your recent stay at our AMERON Zürich Bellerive au Lac.It would be a pleasure to welcome you back soon again here at the beautiful lake of Zürich.Kind regardsLeonie NeberichGeneral Manager

8/10 Good

Ángel, Miami

Stayed 11 nights in Jan 2024
Response from Steven on Jan 29, 2024
Thank you for your valuable feedback which was provided through Expedia following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

Fred

Stayed 1 night in Jan 2024
Response from Steven on Feb 4, 2024
Thank you for your valuable feedback which was provided following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
room was modern, clean. service was great. really happy with our stay.
Stayed 3 nights in Jan 2024
Response from Leonie Neberich on Jan 10, 2024
Dear Bernard,thank you so much for your great feedback about your recent stay with us.Great to read that you enjoyed your stay and that you had a wonderful time with us.It would be a pleasure to welcome you back soon again!Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

ILEANA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personal and specially the Spanish waiter from restaurant, Cristian, was very helpful and nice to us every day during our stay.
Stayed 2 nights in Dec 2023
Response from Leonie Neberich on Jan 10, 2024
Dear ILEANA,thank you very much indeed for your kind and positive feedback about your stay at our AMERON Zürich Bellerive au Lac.Thank you as well for mentioning our front desk team and Cristian from the restaurant. This is really appreciated.We are looking forward to welcome you back soon again.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Ma Elizabeth

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent location
Great location with great staff looking after you . Must book with them. We had premium view to make & fireworks
Stayed 5 nights in Dec 2023
Response from Leonie Neberich on Jan 10, 2024
Dear Ma Elizabeth,thank you so much for your kind and positive feedback about your stay at AMERON Zürich Bellerive au Lac.We are very happy that your enjoyed your stay with us.It would be a great pleasure to welcome you some time soon again.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel centrally located, friendly staff very helpful and they did upgrade us on check in. Highly recommended
Stayed 3 nights in Dec 2023
Response from Leonie Neberich on Jan 1, 2024
Dear Laila,thank you so much for your positive and kind feedback about your recent stay with us.Great to read that you enjoyed your stay.It would be a pleasure to welcome you back soon again here at AMERON Zürich Bellerive au Lac.We wish you all the best for the new year 2024.Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager were amazing. Steven went above and beyond in helping us get to the train station. We wii be back soon!
Stayed 1 night in Dec 2023
Response from Leonie Neberich on Dec 18, 2023
Dear Nichole,thank you so much for your positive and kind feedback.Steven will be very happy to hear that you enjoyed your stay and appreciated his assistance.It would be a great pleasure for us to welcome you back soon again here at the beautiful lake of Zürich.We wish you a wonderful Christmas and all the best.Kind regardsLeonie NeberichGeneral Manager

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Markets
We had a great stay and the perfect location to do the Christmas markets and the lake.
Stayed 2 nights in Dec 2023
Response from Leonie Neberich on Dec 14, 2023
Dear Debra,thank you very much for your positive review about your recent stay with us.Great to read that you enjoyed your stay.It would be a pleasure to welcome you back soon again at our AMERON Zürich Bellerive au Lac.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Lubomir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the park near by and train station few minutes away
Response from Steven on Feb 14, 2024
Thank you for your valuable feedback which was provided through Exepdia following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

Robert

Response from Steven on Feb 14, 2024
Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zürich, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.My team and I are very pleased to read your grading about our services and facilities. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

Frederick F

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel was fantastic. Very sharp knowledgeable people. The breakfast was the best I ve had in many years of traveling. The room was a good size, quiet , upgraded as well as bathroom. Nothing but good things to say on this hotel stay
Stayed 3 nights in Nov 2023
Response from Leonie Neberich on Dec 6, 2023
Dear Frederick F,Thank you so much for taking the time to share your wonderful feedback about your recent stay at AMERON Zürich Bellerive au Lac. We are thrilled to hear that you had such a positive experience with us.Should your travels bring you back to Zurich, we would be honored to welcome you once again.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Nimesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family recently stayed at the AMERON Zürich Bellerive au Lac. We stayed for 3 nights and the premium rooms were absolutely worth it. The rooms were spacious, clean, and well-decorated - and the view of Lake Zurich was absolutely stunning. The premium room also included free minibar service and breakfast. In addition, the hotel staff were all extremely friendly and helpful. We did have one minor issue during the stay, but the manager resolved it for us and that was greatly appreciated. Although the hotel was a bit away from the heart of the city, the distance was still walkable and one benefit was that the rooms were very quiet with no street noise. Not only would I stay here again, but considering all of these factors, this was perhaps the best hotel room that I have stayed in throughout the world.
Stayed 3 nights in Sep 2023
Response from Leonie Neberich on Dec 6, 2023
Dear Nimesh,thank you so much for your excellent feedback about your stay with us at AMERON Zürich Bellerive au Lac.We are very pleased that you enjoyed staying with us with your family and your kind words are very much appreciated.It would be a great pleasure for us to welcome you back soon again here at the beautiful lake of Zürich.Warm regardsLeonie NeberichGeneral Manager

8/10 Good

Zlatko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Steven on Nov 26, 2023
Dear Mrs. Zlatko,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. We look forward to welcoming you back very soon.Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

JeanMarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Nov 2023
Response from Steven on Nov 9, 2023
Dear Mr. Daoule,Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zürich, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.My team and I are very pleased to read your positive comments about our services and facilities. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven Imoberdorf

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent service!! Loved the lakefront location as well as the ambiance of the restaurant. We will definitely stay there again.
Stayed 6 nights in Oct 2023
Response from Steven on Nov 9, 2023
Dear Mr. Dixon,Thank you for sharing such a wonderful review on Expedia.It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to Ameron Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven Imoberdorf

10/10 Excellent

Afsin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice and quiet.
Stayed 1 night in Nov 2023
Response from Leonie Neberich on Nov 4, 2023
Dear Afsin,thank you very much for your positive feedback about your recent stay with us.We are very glad that you enjoyed your time.It would be a pleasure for us to welcome you back soon again at our AMERON Zürich Bellerive au Lac.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

MaryAnn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service the staff is so welcoming and helpful breakfast was delicious the milk coffee was amazing got a superior lake view double the room was very spacious and very clean but there is no air conditioning but it was October so we opened the door and it was lovely would definitely recommend this place the location was very close to old historic town
Stayed 2 nights in Oct 2023
Response from Leonie Neberich on Oct 31, 2023
Dear MaryAnn,thank you so much for your wonderful feedback about your recent stay with us.We are pleased to read that you enjoyed your stay and did like our location and services.It would be a great pleasure to welcome you back soon again at our AMERON Zürich Bellerive au Lac.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Michael, Beaumont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful and friendly. The facility is first rate. We recommend anyone staying here to book a lake view room. This is our second stay here and will be our go to hotel when we visit Zurich.
Stayed 5 nights in Oct 2023
Response from Steven on Oct 28, 2023
Dear Mr. Hatter,Thank you for sharing such a wonderful review on Expedia.It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to the Ameron Hotel Bellerive au Lac Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven Imoberdorf

10/10 Excellent

Gayane

Stayed 4 nights in Oct 2023
Response from Steven on Nov 26, 2023
Dear Mr. Hakobyan,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. Thank you once again for all your warm endorsements and we look forward to welcoming you back very soon.Sincerely,Steven Imoberdorf

10/10 Excellent

Pirooz

Stayed 4 nights in Oct 2023
Response from Steven on Oct 28, 2023
Dear Dr. Parsa,Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zürich, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven Imoberdorf

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love AMERON Bellerive Au Lac, this is my fourth time staying here. Staffs are most helpful and friendly, rooms are clean, comfortable, spacious and if lucky stunning view of the lake.
Stayed 4 nights in Oct 2023
Response from Leonie Neberich on Oct 16, 2023
Dear Janice,thank you so much for your great and kind feedback about your recent stay with us at AMERON Zürich Bellerive au Lac.We are very glad that you are a returning guest and you like our location, view and of course our staff members.Thank you so much for sharing this feedback which is always a great help for us.Looking forward to welcoming you back soon again!All the best and warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Marilyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel within easy distance to shops and restaurants in the old town area of Zurich as well as the upscale shopping area. The hotel has a lovely view of Lake Zurich and it is across the street from the walkway along the lake.
Stayed 1 night in Oct 2023
Response from Leonie Neberich on Oct 16, 2023
Dear Marilyn,thank you very much indeed for your positive and kind feedback about your stay with us.Great to read that you enjoyed your stay as well as the location itself. It would be a pleasure for us to welcome you back soon again at AMERON Zürich Bellerive au Lac.Kind regardsLeonie NeberichGeneral Manager

8/10 Good

michael

Traveled with group
Liked: Cleanliness, amenities
The bathroom and shower were excellent, and the bed was extremely comfortable. But the room itself was so plain and impersonal! No pictures on the walls, and no character at all!! The charming balcony had a delightful view of the air conditioners below!
Stayed 1 night in Oct 2023
Response from Leonie Neberich on Oct 16, 2023
Dear michael,thank you so much for your feedback about your stay at AMERON Zürich Bellerive au Lac.We are very glad that you enjoyed your stay. However, we thank you as well for your remarks regarding the interior of our rooms which we of course will discuss and look for improvements.It would be a great pleasure to welcome you back soon again at the beautiful lake of Zürich.Warm regardsLeonie NeberichGeneral Manager

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, clean and sleek. Great quiet location and breakfast
Stayed 3 nights in Sep 2023
Response from Leonie Neberich on Oct 8, 2023
Dear Erin,thank you so much for your great and positive feedback about your stay with us at AMERON Zürich Bellerive au Lac.We are very happy that you enjoyed your stay, the location and our breakfast.It would be a pleasure for us to welcome you back soon again here at the beautiful lake of Zürich.Kind regardsLeonie NeberichGeneral Manager

10/10 Excellent

Kathy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great art deco designed hotel. Large room with a big deck where we had coffee every morning. I can’t say enough about how lovely the staff are.
Stayed 4 nights in Sep 2023
Response from Steven on Oct 6, 2023
Dear Mrs. Kathy,Thank you for taking the time to share your feedback on Expedia. We are thrilled that the Ameron Zurich was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many Expedia readers.My team and I are very pleased to read your positive comments about our services and facilities. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.Sincerely,Steven

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy - but nice property with great service
Very nice hotel. Service is great and there is a great view of the lake, but it is very noisy from traffic all night long. It really distracted from a wonderful property. It’s also quite a walk to Old Town.
Stayed 2 nights in Sep 2023
Response from Steven on Oct 1, 2023
Dear Mrs. Sells,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. Comments and observations such as yours with regards to the noise disturbance allow us to ensure that we are indeed constantly making progress towards excellence. Thank you once again for all your warm endorsements and we look forward to welcoming you back very soon.Sincerely,Steven Imoberdorf

10/10 Excellent

Ahmed, Maadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2023
Response from Leonie Neberich on Oct 31, 2023
Dear Ahmed,thank you so much for your positive feedback about your stay with us at AMERON Zürich Bellerive au Lac.It would be a great pleasure to welcome you back soon again.Warm regardsLeonie NeberichGeneral Manager

8/10 Good

Darrel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. I tried calling receptionist three times for hotel phone with no answer. Tried messaging on there message board to no avail. We I went to reception desk, someone came out of side office, shaking my head. The breakfast and restaurant staff was amazing !!
Response from Steven on Oct 6, 2023
Dear Mr. Fields,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. Thank you once again for all your warm endorsements and we look forward to welcoming you back very soon.Sincerely,Steven Imoberdorf

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness
They do need to improve the Air Conditioners in the rooms. They are too warm
Stayed 3 nights in Sep 2023
Response from Steven on Oct 1, 2023
Dear Mr. Cordovez,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and thank you for highlighting your observations in regards temperature in our rooms. It is only from feedback of valued guests such as yourself that we are able to identify any lacuna in our service levels and product as we persist in our journey towards continuous improvement.Thank you once again for all your warm endorsements and we look forward to welcoming you back very soon.Sincerely,Steven Imoberdorf

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Steven on Oct 1, 2023
Dear Mr. Burns,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. We look forward to welcoming you back very soon.Sincerely,Steven ImoberdorfRooms Division Manager

10/10 Excellent

armen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Ameron Zurich Bellerive
Very nice and centrally located hotel. Great breakfast and helpful staff.
Stayed 4 nights in Sep 2023
Response from AMERON Zurich on Sep 16, 2023
We are very pleased to hear that you enjoyed your stay with us. Thank you for your great review and we are already looking forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last impression is AMAZING
Amazing hotel, best location for quiet family vacation. Good buffet breakfast, comfot beds, big room for family with a child. Tram 4/2 are 2 streets away. Amazing staff.
Stayed 4 nights in Sep 2023
Response from AMERON Hotel Zurich on Sep 15, 2023
Dear GuestThank you for your review.We are looking forward to welcome you back soon again.Best regardsMarco MolterRooms Division Manager

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and it’s a great location. The staff is extremely friendly. Unfortunately the AC was not working and it was extremely hot all night.
Stayed 1 night in Sep 2023
Response from Ameron Hotel Zurich on Sep 10, 2023
Dear guestthank you for your review.Best regardsMarco Molter

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely would love to back its was great hotel.
Stayed 4 nights in Sep 2023
Response from Ameron Hotel Zurich on Sep 10, 2023
Dear Corneliathank you for your nice feedback.We are looking forward to welcome you back soon again.Best regardsMarco Molter

8/10 Good

Janet A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property across from the lake although not many hotel amenities,
Stayed 4 nights in Sep 2023
Response from Ameron Hotel Zürich on Sep 10, 2023
Dear Janet AThank you for your feedback.Best regardsMarco Molter

4/10 Poor

Alicia

Liked: Cleanliness
Disliked: Room comfort
Disappointing
I was really unhappy with the stay. It’s a beautiful place, it was disappointing that the air conditioner didn’t work. It was so hot we were unable to sleep. We were up and down all night opening the door to cool the room and then closing it due to street noise. When I spoke to the desk because the hotel has air conditioning listed as an amenity, they said. “Yes we have had a lot of complaints, and the temperature is the temperature.” No effort to change the situation or refund a portion of our stay.
Stayed 3 nights in Aug 2023
Response from AMERON Hotel Zurich on Sep 6, 2023
Dear Aliciathank you for your stay and feedback.Best regardsMarco MolterRooms Division Manager

2/10 Terrible

Kailin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from AMERON Hotel Zurich on Sep 6, 2023
Dear Kailinthank you for your feedback.Unfortunatley we dont have further information regarding your review. You are very welcome to contact me to clarify the situation.Best regardsMarco Molter

2/10 Terrible

SUMAN

Stayed 7 nights in Aug 2023
Response from Steven on Oct 1, 2023
Dear Mr. Pant,We sincerely appreciate you taking time to share your feedback following your stay with us and I would like to apologise for any disappointments you faced during your stay. We regret that we had not been able to meet your expectation during your recent visit.I sincerely hope that you will afford us the opportunity to welcome you back in the future and hence enabling us to restore your confidence in the Ameron Zürich Bellerive au Lac.With kind regards,Steven Imoberdorf

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Ameron Hotel Zurich on Aug 26, 2023
Dear GuestThank you for your feedback.We kindly ask you to leave more information about your rating.Best regardsMarco MolterRooms Division Manager