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The Expedia Promise

We’re committed to helping you create and enjoy the best trip possible, from the moment you come to Expedia until you return home at the end of your trip. We’ll support you every step of the way. It’s our promise to you.


 Shopping made simple
Expedia is committed to giving you the information and tools you need to build the best possible trip.
  • You can depend on our information. Expedia travel specialists visit thousands of hotels across the globe to ensure our descriptions are accurate and up-to-date.
  • Our tools help you make smart choices.
    • Use the Hotel Rate and Flight Fare Calendars to see how much you can save by shifting your trip a few days, weeks, or months.
    • Browse through our 360º Virtual Tours and Traveler Opinions to find out exactly what your hotel will be like before you check in.
    • Sign up for Fare Alert and RSS to get automatic updates sent to your desktop or your personalized home page—so you'll never miss a deal!
    • Sign up to receive Expedia e-mails personalized with your favorite routes.
  • We guarantee our Travel Specialists are available 24 hours a day, seven days a week. Just call 1-800-EXPEDIA for help planning or booking your travel.

The best booking experience
Expedia is committed to helping you find the right trip at the best price—and we provide the guarantee to back it up. We also complete all transactions securely to ensure your personal information is treated properly.
  • There are no Expedia Change/Cancel fees!
  • Expedia offers an industry-leading Best Price Guarantee so you know you're always getting the best deal available.
  • We also offer a hassle-free Hurricane Promise, so you can book your trip knowing that we'll be here to help if you need us.
  • We protect your information and your privacy with industry-standard encryption technology and e-commerce best practices, as well as a customer-friendly Credit Card Policy and Privacy Policy. Expedia also makes it easy for you to manage your e-mail preferences through the My Account page, so you decide what you want to receive.

Support during your trip
You can count on us throughout your trip. Whether you have questions about your itinerary or need help resolving a problem with the trip you booked, we're here to help 24 hours a day, seven days a week. Just call us at 1-800-EXPEDIA (1-404-728-8787 outside the continental U.S.).
  • We guarantee that the travel you booked with Expedia will meet the descriptions on our site and in your itinerary (as confirmed on our site within 24 hours of travel), or we will work with our partners on your behalf to find a solution.
  • We’ll take responsibility—at no additional cost to you—if we make a mistake booking your travel.

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