|
|
Frequently Asked Questions About Traveler Opinions 
1. How long does it take to write a review? 2. What are the guidelines for writing a review? 3. Do I need to give any personal, identifiable information? 4. What is your privacy policy? 5. Will Expedia contact me after I post a review? 6. Does Expedia share reviews with the hotel (service/suppliers)? 7. Why should I write a review? 8. Will my review be edited? 9. Does every review submitted to Expedia get posted on the website? 10. What can I write in my review? 11. Is there a deadline for writing and submitting my review? 12. How do I know my review has been received or posted? 13. What is the difference between a traveler opinion and Expedia ratings? 14. Where will I find the review on the site? 15. What is the scale for traveler opinion scores? 16. Do I have to register or create an account to write a review? 17. Do I need to stay at a hotel to write a review? 18. I’ve stayed at a hotel, why can’t I review it? 19. Why can't I see my review anymore? 20. Traveler Opinion box explained. 1. How long does it take to write a review? Approximately 5–15 minutes, depending on the review length. Top 2. What are the guidelines for writing a review? Please follow these guidelines:
Top 3. Do I need to give any personal, identifiable information? You have the opportunity to provide your first name and last initial if you wish, but this is an option, not a requirement. Top 4. What is your privacy policy? We are very careful about protecting your personal information. Please consult our privacy policy at http://www.expedia.com/daily/service/privacy.asp for details. Top 5. Will Expedia contact me after I post a review? Depending on the review content submitted, you may be contacted by one of our customer care agents after you post a review. Top 6. Does Expedia share reviews with the hotel (service/suppliers)? Our suppliers may read reviews published on our website. In our continuing efforts to improve customer service and your hotel stays booked through Expedia, we may share your review with a supplier and in some cases provide your full name and booking ID in order to fully understand each guest’s situation and to resolve specific incidents that occurred during the trip. Top 7. Why should I write a review? Writing a review allows you to share your knowledge and expertise with other travelers, which helps them make informed decisions when selecting hotels for their next trip. Top 8. Will my review be edited? No. We will not edit reviews or otherwise modify data entered by our customers. Therefore, reviews must meet all guidelines before they can be published. We encourage you to read submission guidelines before writing the review. Top 9. Does every review submitted to Expedia get posted on the website? No. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Expedia.com website. Top 10. What can I write in my review? Please see the guidelines listed above. Top 11. Is there a deadline for writing and submitting my review? You can write and submit your review anytime within the six months following the completion of your hotel stay. Top 12. How do I know my review has been received or posted? After you submit your review, a confirmation screen verifies that your review has been received by our system. Approximately 5–10 business days later, you will receive an e-mail that lets you know whether or not your review will be published on the website. Top 13. What is the difference between a traveler opinion and Expedia ratings? Expedia Star Ratings are indicators of the general quality and amenities of a particular hotel. Traveler Opinions reflect the specific experiences of travelers who have recently stayed at the hotel. Top 14. Where will I find the review on the site? Expedia displays the 25 most current reviews for the hotel. If you visit the informational pages for the hotel you reviewed, you may see it displayed under “Traveler Opinions.” Top 15. What is the scale for traveler opinion scores? The lowest score is 1 and the highest score is 5. Top 16. Do I have to register or create an account to write a review? Yes, you must be a registered Expedia customer in order to write a review for a hotel. Please note: You cannot write reviews about hotels you stayed in before you created your account. Top 17. Do I need to stay at a hotel to write a review? Yes, you must have booked and stayed at the hotel in order to be eligible to write a review. Top 18. I’ve stayed at a hotel, why can’t I review it? You're required to log in to your Expedia.com account before you can write a review. If you have multiple accounts, please log in with the same account you used to book the hotel when attempting to write a review of it. Top 19. Why can't I see my review anymore? Generally, we only display the 25 most current reviews for a hotel. Additionally, Expedia reserves the right to determine which reviews are displayed at any time. Top 20. Traveler Opinion box explained. When you search for hotels in a particular destination, the search results page will display a list of hotels for that destination. If you see this box alongside hotel information, it means that the hotel has Traveler Opinions that were written by other customers. To view these reviews, simply click anywhere in the box. Top |
||||||||||||||||||||||
| Expedia, Inc. is not responsible for content on external Web sites. ©2008 Expedia, Inc. All rights reserved. | ||
