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Customer Service

Top customer service questions:
1Do I need to contact Expedia to confirm my booking?
2How do I change or cancel a purchase?
3My flight leaves soon. Where do I confirm my reservation?
4How do I confirm my seat assignments?
5Where can I get more information about shopping for travel?


Do I need to contact Expedia to confirm my booking?

Most of the time, you don't need to call us. As soon as the booking process is complete, we'll send you an e-mail confirming your booking.

Occasionally, however, an airline may take up to 24 hours to confirm a flight. If this is the case, we'll let you know right away. Check your itinerary 24 hours after your booking to make sure it has been confirmed by the airline.

Here's how to check your itinerary online:

  1. Click the link titled "My Itineraries" in the blue bar at the top of any page.

  2. If you are prompted to sign in, please provide your user name and password.

  3. You'll be taken to a page titled "Saved itineraries and favorite destinations." Once there, select the itinerary you wish to access.

  4. At the top of the itinerary, you'll see a field labeled "Status," which should say "Confirmed" or "Ticket confirmed."
If you don’t see confirmation, or if you have other questions, give us a call at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787.

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How do I change or cancel a purchase?

In many cases, depending on which product you purchased, you can make a change or cancellation. All changes or cancellations to a flight itinerary must be made by contacting Expedia Customer Service at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787. We are available 24 hours a day, 7 days a week.

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My flight leaves soon. Where do I confirm my reservation?

All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

For contact information, please see our "Airline toll-free telephone numbers" page.

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How do I confirm my seat assignments?

You'll need to call the airline directly. For contact information, please see our "Airline toll-free telephone numbers" page.

On certain flights, the airline will allow Expedia to request seats on your behalf (via our Seat Pinpointer tool), but these are only requests, and need to be verified with the airline.

You can access Seat Pinpointer during the booking process or on any booked itinerary (available via the "My Itineraries" link in the blue bar at the top of any page). If the airline has made the seating chart available to us, Seat Pinpointer will display seating information and allow you to request a particular seat. If no charts are available, we will send a generic request with your seating preference to the airline for you.

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Where can I get more information about shopping for travel?

If you'd like information on how to navigate your way around the site, take a look at the "Shopping for travel" page.

If you'd like tips on how you can save money on your next trip, you have several options:

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