Working with Itineraries

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When you use Expedia to make a reservation or tell us you want to save information, the details about
a flight, car rental, or hotel room are stored in an itinerary for you. An itinerary is like a folder that holds
the flight, car rental, and/or hotel information for each trip.

You may keep up to 20 itineraries. If you already have 20 and want to add a new itinerary, you'll be prompted to delete one of your existing itineraries. View your itineraries *

Click a topic below to quickly find the information you want.


Starting a new itinerary



To start planning a trip, click the Flight Wizard, Car Wizard, or Lodging Wizard links anywhere on Expedia. You can save information on any flight, rental car, or hotel room that interests you, or any item that has been reserved or ticketed, in an itinerary.


Viewing an itinerary



You can always view a list of your itineraries, by clicking the My Itineraries link found in the upper right corner of most pages on the site.

To open and view an itinerary, click the itinerary name. This page will display the information that you added to your itinerary while using Expedia, including the item status and confirmation numbers.

Itineraries are named with the first destination and date of departure. For example, you might have an itinerary named Vancouver, BC Saturday, March 1, 2008, in which you have a flight reservation and a rental car reservation; an itinerary named Paris, France Thursday, May 1, 2008 in which you have a flight reservation and a hotel reservation; and an itinerary named Seattle, WA Sunday, March 16, 2008 in which you have only a rental car reservation.

You can view or change the information in an itinerary unless your trip is in progress, and you can always delete an itinerary that contains information you no longer want by clicking Delete below each item, or by clicking Delete on the Options menu.


Flight, car, and hotel status



Above each itinerary item (flight, rental car, or hotel room information), you'll see the status of that item. The status of an item may be:

  • Not reserved, which indicates that you have done one of the following:

    • Saved information about a flight by clicking Save this information in an itinerary while using Flight Wizard. You have not reserved a seat or purchased an airline ticket on any flight. Flight availability is not guaranteed until you have completed a reservation, while fares are not guaranteed until your ticket is purchased. To reserve or purchase your ticket, click Reserve this ticket or Purchase this ticket below the flight item.
    • Saved information about a rental car by clicking Save this information in an itinerary while viewing the Car Details page. You have not reserved the rental car and car availability and rates are not guaranteed until reservation. To begin a reservation process, click Reserve this car below the car item.
    • Saved information about a hotel room by clicking Save this information in an itinerary while using Lodging Wizard. You have not reserved the hotel room, and room availability and rates are not guaranteed until you reserve the room. To reserve the room, click Reserve this hotel below the hotel item.
  • Reserved, which indicates that you have done one of the following:

    • Reserved a seat on a flight by clicking Reserve until midnight tomorrow while using Flight Wizard. You have reserved seats and supplied credit card information to reserve an airline ticket. Your confirmation number is displayed beneath the flight and status information. Note: Fares are not guaranteed until your tickets are issued. Reservations are only kept until midnight of the day following the day you supply your credit card.
    • Reserved a rental car by clicking Reserve in Car Wizard and by supplying credit card information. If you cannot pick up your car on the specified date, you must cancel your car reservation or the rental car company may impose a "no-show" charge.
    • Reserved a hotel room by clicking Reserve in Lodging Wizard and by supplying credit card information. If you cannot check into your room on the specified date, you must cancel your room reservation in advance to avoid a cancellation charge. To view the hotel's cancellation policy, click Detailed view in the left margin.
  • Pending (cars and hotels only), which indicates that a confirmation number has not been received and you should check back within 24 hours.
  • Purchased (flights only), which indicates that your airline tickets have actually been issued and are being or have been delivered. If you cannot use the ticket(s) as reserved, you must return the tickets to Expedia for a refund or exchange. Some tickets may not be refundable and can only be used in exchange for another trip. In some instances, cancellation charges may apply.


Working with each item



Depending on the status of each item, you may want to perform one or more actions using the links below them. The links that appear depend on the state (purchased, reserved, or not reserved) of the item. Any of the following links may be present.

  • Purchase appears beneath unreserved and reserved flights. This link will start the appropriate wizard so you can supply credit card and other information to make a ticket purchase. During the purchase process, you may be notified that previously selected flights are no longer available or that the price has changed.
  • Reserve appears beneath unreserved items. This link will start the appropriate wizard so you can supply credit card and other information to make a reservation. During the reservation process, you may be notified that previously selected flights, cars or hotels are no longer available or that the price has changed.
  • Change appears beneath unreserved items. This link will start the appropriate wizard so you can change dates, destinations, and other pertinent details of your trip as necessary.
  • Delete appears beneath unreserved items. This link will remove an unreserved item from your itinerary. A message will confirm that you want to delete the item. For more information, see help about deleting or canceling your reservations.
To cancel or change a reservation, use the following links.

  • To cancel a flight purchase, click Cancel this purchase beneath a flight item. When clicked, this link will display a message with instructions on how to cancel the purchase. You must return any printed tickets that you have received to our agents before your account will be credited with any refunds due. Cancellation charges may apply.

  • To cancel a reserved rental car or hotel, click Cancel this reservation. This link will display a message box that asks you to confirm that you want to cancel the reservation, and gives you the option of canceling other reservations in the same itinerary. Cancellation charges may apply.
  • To change a reservation, click Change this (flight/car/hotel) beneath itinerary items that are reserved but not purchased. This link takes you back to the appropriate wizard, so that you can change some element of your itinerary item. For example, you might want to change the date of a reserved flight or the type of rental car. Changes may result in new prices or in change fees.


Making additions, changes, or deletions



For general information, see the items below. For more detailed steps on making changes to various itineraries, see Itinerary Changes and Cancellations.

  • Add a flight reservation by selecting the airplane icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a flight. If you already have a flight on your itinerary, this icon and link are not available.
  • Add a car rental by selecting the car icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a rental car. If you already have a car rental on your itinerary, this icon and link are not available.
  • Add a hotel reservation by selecting the hotel icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a hotel. If you already have a hotel on your itinerary, this icon and link are not available.
  • Delete an itinerary item by selecting the “Delete this flight”–or whatever item you want to remove (flight, car, hotel, activity)–link at the bottom of the item section.
  • E-mail an itinerary to other people by selecting the “E-mail itinerary” link in the Trip Tools section to the left of your itinerary.
  • Delete an itinerary by selecting the “Delete itinerary” link in the Trip Tools section to the left of your itinerary.
  • Change an itinerary name by selecting the “Change name” link next to the current itinerary name at the top of the page.


Making immediate changes to purchased or ticketed itineraries



If you need to make immediate changes to your itinerary, or if you have lost your airline tickets, contact Expedia immediately at the telephone number listed on your itinerary.


Customer service



With Expedia, you're guaranteed customer service 24 hours a day, seven days a week. You can use our customer service and feedback form to send us e-mail for help at any time. We always put our toll-free telephone number at the top of your itinerary. You can also find our number on the customer service page. If you have any questions or concerns about your itinerary, our service representatives will be ready to assist you.


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