We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to our U.S. Web site, www.expedia.com ("Expedia.com®"), you have the right to understand our information privacy practices prior to providing Expedia.com with any of your PII.

What information we collect from you
Expedia.com only collects PII that you voluntarily provide to us.
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How we use your information
Expedia.com uses your PII for the purposes of responding to and processing your requests for Expedia.com travel products and services.
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Who we share your information with
Expedia.com will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Expedia.com does not sell or rent your PII to anyone.
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How you can control the use of your information
Expedia.com provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.
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How you can decide what marketing communications you'll receive
Expedia.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Expedia.com. For promotional postal mail, this can be accomplished by either sending an e-mail with "unsubscribe" in the subject line to optout@customercare.expedia.com that includes your Expedia.com e-mail address and street address or by following the unsubscribe instructions on the postal mail piece. For promotional e-mail, this can be accomplished at any time by updating your preferences in My Account. If you choose not to receive any of the promotional marketing services that Expedia.com provides, then Expedia.com will not send them to you.
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How we protect your information
To protect the confidentiality of your PII, Expedia.com uses leading security technology and procedures.
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By providing you with this Privacy Statement, Expedia.com is pledging our continued commitment to protecting the information you provide us. Expedia.com regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement.

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine® Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine®. Further information about this program is available at BBBOnLine®.

Expedia.com's Privacy Statement

This Expedia.com Privacy Statement discloses the information privacy practices for Expedia's United States Web site, www.expedia.com. The Expedia.com Web site is intended for use by residents of the U.S. that are over 18 years of age.

Information collected about you
Expedia.com collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of Expedia.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Expedia.com can be accessed without providing any PII.

On all Expedia.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

Expedia.com collects PII when you:

• Become an Expedia.com member
• Complete a traveler profile
• Purchase travel
• Use the Travel Arranger service
• Participate in a survey, contest, or sweepstakes
• Contact Expedia.com

Traveler profile information
Expedia.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the My Account area of a member's Expedia.com account.

When someone other than yourself is accompanying you on travel purchased through Expedia.com, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Expedia.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Travel purchase information
Expedia.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Expedia.com. Please view our Credit Card Guarantee for additional information on Expedia.com's commitment to protecting your credit card security.

Travel Arranger information
Expedia.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other Expedia.com members. If you elect to participate in this service, Expedia.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.

Contests and sweepstakes information
Occasionally, Expedia.com may offer our members and site visitors an opportunity to participate in a contest or sweepstakes. Information collected by Expedia.com when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address.

Surveys
Expedia.com may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by Expedia.com when you participate in a survey may include your full name, e-mail address, and street address.

Contacting Expedia.com
Expedia.com collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Expedia.com, or accessing your account.

Our partners
Expedia.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Expedia.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Expedia.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information we collect
Some information is collected automatically every time you visit Expedia.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

Cookies and other Web technologies
When you visit Expedia.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by Expedia.com.

When you access the My Itineraries or My Account areas of the Expedia.com Web site, reserve or purchase travel, or use selected travel planning tools, Expedia requires you to sign in as a member, using your Member ID and password. Once you sign in as an Expedia.com member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

A cookie file may also be placed on your hard drive by Expedia.com's third-party advertising companies. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PII.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers, click here.

Computer information
Expedia.com collects certain technical information from your computer each time you request a page during a visit to Expedia.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

Information from other sources
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized Expedia personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Passport sign in
Expedia allows customers to use the Microsoft® Passport service as an optional way to sign in to their accounts. When you sign in to Expedia using Passport, you will be asked to provide your e-mail address and password to sign you in. The Passport service then assigns you a personal identification number and sends it to your computer in the form of a small text file, called a "cookie." This cookie allows you to access many other Passport-participating Web sites without having to sign in to each Web site.

To learn more about the Passport service and how Passport uses and protects your personal information, please read the Passport privacy statement.

Use of your information
Information collected on Expedia.com may be used to:

• Register you as an Expedia.com member
• Plan and purchase travel
• Notify you of travel changes through the Travel Alerts service
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our site

Travel planning and purchase
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.

Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Expedia.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.

Marketing notifications
As a registered Expedia.com member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Expedia.com and its marketing partners. If you choose to receive our Fare Tracker service, your e-mail address will also be used to notify you of current fares to cities you have selected. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from Expedia.com. This only occurs if your computer supports such technology.

You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Expedia.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by Expedia.com on our partners' behalf.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Expedia.com, or accessing your account.

Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Expedia.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

Sharing your information
Expedia.com does not sell or rent your PII to anyone.

Service providers
To provide and process the services you request, Expedia.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Expedia.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Expedia.com offers travel products from hotel, airline, cruise, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Expedia.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Expedia.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.

In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Expedia.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Expedia.com.

Trusted business partners
In addition, we have partnered with various third-party Web sites to offer Expedia.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Expedia.com provided travel services. We will not share any of your PII with these trusted third-party companies, even if you register on Expedia.com through their Web sites.

Our obligations
Expedia.com may be required by law to disclose information you have provided in obtaining our travel products or services. Expedia.com may also disclose information against someone who poses a threat to Expedia.com's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Expedia.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites
There are several places throughout Expedia.com that may link you to other Web sites that do not operate under Expedia.com's information privacy practices. When you click through to these Web sites, Expedia.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information
Expedia.com believes that members and site visitors should have control over the collection and use of their PII. You have access to your information in the following areas of Expedia.com:

My Account
The My Account page on Expedia.com allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to the Fare Tracker or special e-mail promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to Expedia.com. You can add new travelers and delete existing travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.

You can also close your Expedia.com account by selecting the Account Closure option. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.

My Itineraries
The My Itineraries page on Expedia.com allows members to view, update, or delete their saved trip itineraries. Members can also change their Fare Tracker preferences.

Communications from Expedia.com
Members will receive communications from Expedia.com when they:

• Sign up to become an Expedia.com member
• Request to update or close an account
• Purchase travel
• Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
• Win a contest or sweepstakes
• Contact Expedia.com with questions/suggestions
• Are asked to complete a survey about their experience on our site

Sign up to become an Expedia.com member
When you sign up as a new Expedia.com member, you will receive a "Welcome to Expedia.com" e-mail. This e-mail contains your Member ID and describes the benefits of using Expedia.com for planning and purchasing your travel needs.

Request to close or update an account
When you complete an Account Closure request or modify your account information (e.g., update your e-mail address), we will send you a confirmation e-mail.

Purchase travel
Each time you purchase travel through Expedia.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Expedia.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
As a registered Expedia.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on Expedia.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. If you choose to receive our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected. You can opt out of your subscription to Expedia.com's promotional e-mail services at any time on the My Account page under the heading "E-mail settings." You can also unsubscribe to the Fare Tracker or special promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line.

In addition, you will occasionally receive postal mail notifying you of special promotions or other travel news. You can unsubscribe from this postal mail service by either sending an e-mail with "unsubscribe" in the subject line to optout@customercare.expedia.com that includes your Expedia.com e-mail address and street address or by following the instructions on the postal mail piece you receive.

Contests and sweepstakes
You have the option of e-mailing us using our support and feedback form requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the Expedia.com Web site, or accessing your account, we will respond to you via e-mail or telephone.

Surveys
To help us improve Expedia.com and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.

Protecting your information
We want our members and site visitors to feel confident about using Expedia.com to plan and purchase their travel, so we are committed to protecting the information we collect. Expedia.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Expedia.com only stores the information you provide when registering to become an Expedia.com member, create a travel profile, purchase travel, or use selected travel tools such as Fare Tracker .

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Expedia.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Expedia.com has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access. To view this site certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will pop up.

• For Internet Explorer users: Click on the word "Subject" to verify that you are on the Web site www.expedia.com. Click on "Issuer" to verify the site certification authority.
• For Netscape Communicator users: Click on "View Certificate" to verify that you are on the Web site www.expedia.com and to verify the site certification authority.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us using our support and feedback form.

Contacting Expedia.com
We want to make sure you have control over your online travel experience as an Expedia.com customer, from planning and purchasing your travel to protecting your personal information.

Expedia.com customer service travel agents are ready to help with your Expedia.com travel concerns 24 hours a day, seven days a week. When you need help, use our support and feedback form. All e-mail receives a response within 4 hours. You may also call 1 (800) EXPEDIA [ 1 (800) 397-3342] or 1 (404) 728-8787 around the clock to speak to a representative personally. Agents will address any questions or concerns you may have about your Expedia.com travel planning or purchases.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.