Exterior

Reviews of Holiday Inn Express & Suites Rancho Cucamonga, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Rancho Cucamonga, an IHG Hotel
9589 Milliken Avenue, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 972 reviews" "
Rating 8 - Good. 252 out of 972 reviews" "
Rating 6 - Okay. 65 out of 972 reviews" "
Rating 4 - Poor. 29 out of 972 reviews" "
Rating 2 - Terrible. 42 out of 972 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Florencia R

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Mar 2024

8/10 Good

Ming, St. George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel in a safe convenient area
Stayed 2 nights in Mar 2024

4/10 Poor

Tony

Disliked: Amenities
The room I was assigned was not fully service by the housekeeper inadequate towels in the bathroom , I asked the housekeeper and she told that I have to go call the front desk, I said why? Breakfast was lousy and no westen breakfast served… I have stayed at this property few times and it is the first time that I was very disappointed…
Stayed 1 night in Mar 2024

10/10 Excellent

SHIRLEY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Great location. Lots of shopping and dining within walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this Hotel. We will stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel, very nice rooms. Clean breakfast area and very helpful staff. Excellent choice all over to stay near Ontario Mills Outlet or Ontario Airport
Stayed 1 night in Feb 2024

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Kathy at the front desk when we checked in was super helpful and informative. Not often an employee will take the time to have a conversation with you about the facility and surrounding area. We had trouble with the wifi and she came to our room and worked to get us connected. She adopted us as her grandparents which made us feel right at home. The only downside was the hot water was nonexistent which I assume was because of the construction. The showers were basically luke warm.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yvette

Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Rancho Cucamonga was clean, safe and comfortable. The only negative is the $250 deposit fee which has yet to be refunded to me after 4 days since my stay. Though the property was nice, I will no longer do business with Holiday Inn due to their deposit requirement.
Stayed 1 night in Jan 2024

10/10 Excellent

stacy marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with a friendly staff. Nice area, convenient to shopping and restaurants.
Stayed 7 nights in Feb 2024

10/10 Excellent

Era

Stayed 2 nights in Feb 2024

10/10 Excellent

Maliha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, super close to the airport. A ton of shops and restaurants near by. The mountainous views are a plus ! Overall really satisfied
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great stay - (relatively) clean, very quiet, polite and helpful staff. Two minor issues, 1) room was not vacuumed, neither before I checked in nor during my stay - or if it was, they missed a few areas, 2) Why you you paint you outside bricks?
Stayed 5 nights in Jan 2024

10/10 Excellent

Christian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice city
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Stayed 2 nights in Jan 2024

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean close to shops and venues can’t . Security deposit seems a little high that’s the only thing I thought was bad .
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberli

Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ninfa la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff Close to everything Would love to stay again in this hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and room, nice hot breakfast in morning.
Stayed 2 nights in Jan 2024

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property, it has all the amenities. The staff was exceptionally friendly and helpful. The room was clean, the bed was comfortable. It had a fridge, microwave, and coffee maker, which I love in a hotel. I’ll be back.
Stayed 1 night in Jan 2024

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Was not informed I would have $250 security deposit on top of my room rare
Stayed 2 nights in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
This hotel is a great value! Love the blackout shade. It’s clean, quiet, decent free breakfast and conveniently located. We have family in the area and this was our second stay.
Stayed 1 night in Dec 2023

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect not far from airport and shopping places; only bad someone above staying with their kids which ran all evening in their room, place is excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent for me
Stayed 1 night in Dec 2023

10/10 Excellent

Bud

Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and very nice rooms. Very close to food places and stores for shopping.
Stayed 1 night in Dec 2023

8/10 Good

Brianna

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Madison

Sooo loud outside. All night heard people cussing and saying inappropriate things. Clearly staff didn’t care. I was on the top floor and heard it so clear that I could record it on my phone and you could hear it. Overall just very loud and not worth the money to me.
Stayed 1 night in Dec 2023

10/10 Excellent

jose

Stayed 1 night in Dec 2023

10/10 Excellent

Shanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in front desk. Too bad I can’t remember her name.
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Traveled with family
There was not a lot of water pressure in the shower and you need to be tall to use the bathroom counter.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always know what to expect at holiday inn
Stayed 1 night in Oct 2023

8/10 Good

Sharon Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was difficult was the height of the beds. I am 5'5" and climbing in was very awkward. I had to pile up pillows on top of a suitcase to get my 4'11" mother into her bed.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Carl

Stayed 2 nights in Nov 2023

10/10 Excellent

biill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Nov 2023

6/10 Okay

Todd

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Upon first entrance, the building seems to have originally been some sort of medical facility being that the layout would be exactly what you’d expect walking into a small hospital, signs, doors, and all. I will say they were forthcoming upon arrival that they were beginning updates to design. My significant other and I had come to attend a nearby event and when we left the hotel via Uber, we received a notification that we were being tracked by an AirTag so we were concerned somehow someone may have been tracking us. It may have been something unrelated but these days you can’t be too safe. Unfortunately, the hotel had no security and the police wrote it off until a hotel employee was nice enough to help us call which resulted in the police arrival. The police arrived after 4am which woke us up which is at no fault of the hotel but the next morning I had attempted phoning the front desk to ask about extended check out, and none of the room phones were operational.
Stayed 1 night in Oct 2023

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip
Stayed 2 nights in Oct 2023

10/10 Excellent

Harpreet

Stayed 2 nights in Oct 2023

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Stayed 1 night in Oct 2023

10/10 Excellent

Shantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean property. Breakfast was sufficient.
Stayed 1 night in Oct 2023

10/10 Excellent

Marty

Stayed 1 night in Oct 2023

2/10 Terrible

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did not know I had to tell the front desk that I wanted my room cleaned. .. at least empty a bit of trash and clean towels. Oh. Yea … How about warm to cold shower.
Stayed 4 nights in Sep 2023

2/10 Terrible

Brook T Lund

Business traveler
Disliked: Property conditions & facilities, room comfort
Car was broken into. Loud other guests past 12am. Room had been smoked in even though it was a non smoking room.
Stayed 1 night in Sep 2023