Standard Double Room, City View | Premium bedding, minibar, in-room safe, desk

Reviews of Grand Hotel Europa Palace

4 out of 5
Grand Hotel Europa Palace
Via Correale, 34/36, Sorrento, NA

Reviews

8.2

Very Good

Rating 10 - Excellent. 108 out of 269 reviews" "
Rating 8 - Good. 103 out of 269 reviews" "
Rating 6 - Okay. 32 out of 269 reviews" "
Rating 4 - Poor. 13 out of 269 reviews" "
Rating 2 - Terrible. 13 out of 269 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was comfortable and inviting. The dining room service was excellent, with smiling waitstaff...very pleasant. Concierge very helpful with info regarding the shops in Sorrento.
Stayed 1 night in Dec 2023

8/10 Good

IZABELA

Traveled with family and small children
Liked: Staff & service, amenities
Very nice staff Old hotel
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Allan

Stayed 5 nights in Oct 2023

2/10 Terrible

Steve

Stayed 1 night in Sep 2023

2/10 Terrible

Cristi

Stayed 1 night in Aug 2023

4/10 Poor

Cicely

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room condition is very hard to be considered as a 4-star hotel should offer. The hotel is too old and should be renovated or should be down graded.
Stayed 1 night in Apr 2023
Response from Europa Palace on Apr 16, 2023
Dear Sir/Madame,We are sorry to read your comment but we would like to clarify that your booking was in the economy type with French balcony or window and you were granted a free upgrade to a side sea view.We confirm the reservation to follow in sea view after the departure of the group..Thank you for your kind attention,Best RegardsThe booking Dept.

10/10 Excellent

James

Stayed 3 nights in Apr 2023

6/10 Okay

Nuala

Liked: Cleanliness
Europa Palace
Hotel was clean and well located near train station and main town. Shower was tiny! Gym and pool not open until may 1st. Hotel would be fabulous with the swimming pool open.
Stayed 5 nights in Mar 2023

4/10 Poor

Simone, MIAMI BEACH

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked for 2 nights We had to change rooms 3 times 2 Exexutive Suites full of ants , Sofa seats dirty . Junior Suite we got to finish with was lots smaller than what we oaid for and had no heating . The positive fantastiv view and friendly staff
Stayed 2 nights in Nov 2022

10/10 Excellent

CARLOS, GUAYNABO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel like they no longer exist. Marble everywhere, stunning view of Naples bay and Vesuvius. Helpful staff in bar and restaurant.
Stayed 2 nights in Nov 2022

10/10 Excellent

Nidhi Jain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a sea view suite - the had stunning views , rooms were big and very comfy , staff was very helpful and the location of the hotel is brilliant - by the sea and walking distance to the city centre !
Stayed 4 nights in Apr 2022

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old hotel by the sea. Upgraded from to a junior suite and a master suite with cliff side balconies that looked out over the bay and Mount Vesuvius. Short walk to the piazza nearby with many shops and restaurants.
Stayed 3 nights in Nov 2021

6/10 Okay

Ray W

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Charming building in a fantastic location overlooking the sea. Room was run down with lifting floor tiles poor furnishings and pillows like rocks. No air conditioning or screens so you had to choose between high temp or bugs. Breakfast was very poor with lukwarm coffee, stale baking and only runny scrambled eggs.
Stayed 7 nights in Oct 2021

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is fantastic. Easy access to the entire Amalfi Coast and walking distance from the centre of Sorrento, while being waterfront. Our room was clean, but in desperate need of updating, the mattress is thin (but not uncomfortable) and the extra pillows in the armoire were needed. I would stay again but with the right level of expectation.
Stayed 2 nights in Oct 2021

8/10 Good

Brenda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Short of staff and no restaurant.
Stayed 4 nights in Oct 2021

4/10 Poor

Joanne

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Oct 2021

4/10 Poor

Gail

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not What We expected
Stayed 4 nights in Oct 2021

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage grandeur. Gorg views. Easy city access
Love the hotel location, view, and amenities. It's dated but original grandeur shows even though it is tired. The pool location is not "rooftop" per se and instead is about 100' below property and then there's another 50' to beach club and swimming. Orig we used steps to pool/beach (alot) but later realized there was an elevator! We booked an economy room and were very grateful to be upgraded to a suite with a spectacular ocean view. Definitely book view rooms since it's on a main street and city view would have been loud-- since keeping a window open when hot would be needed. To my knowledge, our room didn't have AC and the desk was confused whether my room had it so we just opened windows. Our room (414) was in the second bldg (not same bldg as the lobby) and it was quite dated and bed and sheets was only a 6/10 comfort level. Don't know if the main bldg was more upgraded. There were also ants in our bathroom but I understand that it's common this time of year in the area and they weren't really a bother since we had no food in the room. Arrived at the marina by boat thinking we could walk but it's an uphill bumpy walk. A convenient bus from the marina was 1.5EU so totally worth it. The walk into town was easy and flat. The walk to the train and main bus stop (Positano/Ravelo/Amalfi) was slight uphill but easily managable. I love a vintage vibe and would stay here again with ocean view upgraded rooms that are pictured.
Stayed 2 nights in Oct 2021

8/10 Good

David, Saratoga

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, direct sea access, incredible views
Stayed 14 nights in Sep 2021

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this hotel. Nothing was too much trouble for the staff from the smiling restaurant staff to receptionist who arranged our Covid tests to fly in the hotel lobby. The food was superb but rooms are a little tired and need updating. This did not detract from the amazing views and lovely welcome we received.
Stayed 3 nights in Sep 2021

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome. Great view. Clean. Excellent location
Stayed 1 night in Sep 2021

4/10 Poor

Pavel

Disliked: Staff & service, property conditions & facilities
Reception People Excelent. Hotel Absolutely doesn't worth it for the money. Never Again.
Stayed 6 nights in Sep 2021

10/10 Excellent

Claire

Liked: Staff & service, room comfort
Amazing stay, the Hotel is in a fantastic location in Sorrento. The Beach area is outstanding for the location, the hotel does need a refurb in areas. We booked the economy room- please avoid! There was no Aircon, the shower was tiny and we had to open the door which was on a main road so we were woken up regularly. We complained and the Hotel upgraded us the next day to the most amazing room with a private terrace wirh a sea view at no additional cost.
Stayed 7 nights in Sep 2021

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and location was fantastic. I do wish the TV in the room was a little more updated so we could plug in a HDMI cord. When we received our car from the hotel’s off-site parking it was filled with ants. Probably not necessarily the hotel’s fault but it was a major inconvenience we had to take care of at the time.
Stayed 3 nights in Aug 2021

10/10 Excellent

Donal

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In summary - breathtaking views, lovely terrace for drinks and meals, UNIQUE access to swimming in the Mediterranean and sunbathing, and stately palace type of property, elegant and historic. In detail - if you know the Amalfi coast, you know that most towns require a huge amount of climbing and steps to get around. Sorrento is much flatter (but on an incredible cliff) and is the place to start or stay if you want to just relax. I mention that because Sorrento was our Amalfi coast starting point and we're glad we did it (Positano was incredible but was a lot of effort walking at first). I wanted to give my wife a dream vacation and we'd never been to Italy. I picked Europa Palace on my own based on reviews and pictures. Criteria was Naples/bay/Vesuvius view, pool, ocean swimming, gardens, restaurant with good reviews. Considering that I knew nothing beforehand, the Europa Palace was a real find. Our Sea View room (ONLY get that!), the terrace, pool, ocean swimming, easy walk to Sorrento center, ferries to coastal towns and Capri go right out of Sorrento, view includes that small port, fun and entertaining to watch. But remember one thing - the VIEW - WOW - morning noon and night it is UNBELIEVABLY BEAUTIFUL. We sat for hours, drinks, meals, terrace or our room balcony. I am sure other hotels are fine, but there's just no reason we would go anywhere else if we return to Sorrento. And no reason you wouldn't be happy if you stayed there.
Stayed 3 nights in Jul 2021

2/10 Terrible

MIodrag

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Maya, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning, location ia perfect, views are breathtaking😍😍😍. The staff were very friendly very delightful and willing to help even with the language barrier. Rooms are vintage but I like that only problem was the shower got floot wet, thats the only negative everything else superb😍😍😍😍😍
Stayed 3 nights in Sep 2020

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and pool
Fantastic location, great swimming pool and sunbathing area. The breakfast wasn't great so we didn't bother with it the last couple of days also the shower head didn't fit its holder and you had to hold it while showering. Would highly recommend this hotel to anyone visiting Sorrento
Stayed 3 nights in Sep 2020

10/10 Excellent

Harrison, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and welcoming staff, always going the extra mile to please us.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
The hotel is beautiful, very old & grand however the pool area is not properly maintained, loungers are old & often dirty & floor not cleaned. The food service by the pool is also incredibly slow, twice we ordered a sandwich for lunch which resulted in 60-90 minute wait, suffice to say we didn’t bother a third time. This really needs to be addressed.
Stayed 7 nights in Sep 2020

8/10 Good

Joy, Italy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location less 200 meters to the center. The building a bit old but it’s nice and clean
Stayed 1 night in Sep 2020

2/10 Terrible

Steve

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ea Sorrento
Very good but some slight issues with WiFi and dining service which wasn’t an issue for us but might be to some more particular guests , maybe?
Stayed 7 nights in Jul 2020

4/10 Poor

Monica, San Diego, CA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is wonderful but it need several million euros to remodel and update to 2020 quality level they advertise. After we checked into our room in used the restroom. I found hair on the floor form previous guests. We had a bottle of wine and wanted to use the mini-frig but it wasn't working. We called down to the manager's office to ask for some help and what we got was workman who got it to work for a few minutes and then it stopped. The manager and front desk staff was not willing to move us to another room, so we what we prepaid for was a dirty uncomfortable non working room. Never again will we stay there
Stayed 3 nights in Jul 2020

8/10 Good

Geraldine

Stayed 2 nights in Jul 2020

8/10 Good

Eric, Saginaw, MI USA

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a great location, the view of the sea could have been better, but there were scaffolds near my window that obstructed the view. Make sure that you let them know that you have the free parking amenity because there was some confusion when I inquired about mine.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the breakfast room and hotel balcony is beautiful. Staff are helpful. The hotel is old and dated. In Sorrento you expect to get fresh squeezed orange juice with breakfast, which was not the case. Otherwise the coffee and food was as expected. the location of the Hotel was ideal as we needed to be near the center and close to the train station and SITA bus stop.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property by the sea and excellent location
Stayed 4 nights in Dec 2019

10/10 Excellent

Octopus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to train station with great ocean view.
Stayed 2 nights in Dec 2019

4/10 Poor

tracey

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Heater sound was loud. Beautiful property, great location. Very nice staff. Tv hard to turn on
Stayed 3 nights in Dec 2019

4/10 Poor

Marco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest hotels we have ever stayed in and it was the hotel personnel that made our stay in Italy exceptional. Francesco was very attentive to our needs every day and made us feel so welcome. Our room was always clean and neat . Thank you for a wonderful stay.
Stayed 9 nights in Nov 2019

8/10 Good

Tim, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing views. Good central location in Sorrento. The hotel is a bit dated, but don’t let that put you off. The staff are friendly and very helpful. We had a great stay.
Stayed 4 nights in Nov 2019