Ratings based on 286 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Stayed for 3 days restaurant and bar never open!
Posted Jan 31, 2024 on HotelsCheck in was slow, and receptionist could not find booking despite providing hotels.com itinerary number. Hotel restaurant was shut for the three days of our stay claiming the chef was off work however the bar was also shut for the duration of the stay, unacceptable.
Comment from Hotel Management
Feb 27, 2024 by Bastian Krolzig / Reservationsmanager, Hotel Management
Thank you very much for your feedback, apologies for the delay of answer.Just a quick info that we have found more staff now and the opening hours of the bar and restaurant and now much more client-friendly.
by A verified traveler
Posted Oct 30, 2023
Lots of parking space
Comment from Hotel Management
Nov 6, 2023 by Bastian Krolzig / Reservationsmanager, Hotel Management
That's correct, thanks for your feedback!
by A verified traveler
Posted Jan 27, 2023
Check in was incredibly slow, receptionist seemed to struggle locating bookings and payment details
by A verified traveler
Hotel with no Hot water and not safe parking space
Posted Aug 30, 2022 on HotelsI booked the Mercure Hotel with the expectation to spend a three days week-end in a confortable and relaxing atmosphere. I was participating to the ironman triathlon in Duisburg, and I wanted to avoid any stress by staying in a Mercure Hotel franchise. The result was totally the opposite from my expectation. Over the three days period, no hot water was available for shower during two days !! I had to take some cold water showers in the morning !!! When I did feedback the reception about the situation, they told me that "this is not their problem, it is a technical problem". I had to complain a few minutes to get their apologize !!! it was mentionned on the Hotel notice car parking where available. It was simply a lie, only few park places where avaible (<20). I had to park my car in a industrial area street in a zone where parking was somehow tolerated but totaly unsecure. A lot of Hotel residents were also in the same situation. The reception desk managers where absolutely unfriendly, showing no empathy and showing no respect for the customer. I was expecting at least at bit of fake empathy about the hot water problem but no miracle happened. Staying at the Mercure Hotel Düsseldorf - Ratingen was unpleasant and I do not recommend anybody to stay there. It should be mentionned in their introduction that hot water is not available everyday, and that you can park your car but not at the Hotel.
by A verified traveler
Posted Jun 21, 2022 on Hotels
by A verified traveler
Posted May 28, 2022 on Hotels
by A verified traveler
Last Minute Booking
Posted Oct 24, 2021 on HotelsBooked at last minute with super helpful reception - great to arrive after a x12 hour delay on the Eurotunnel with a warm welcome. Perfect stayover on our way to Czech Republic.
by A verified traveler
Posted Sep 23, 2021 on Hotels
Disappointed the bar & restaurant was not operating yet restaurants were operating nearby. Probably would choose different hotel because of that
by A verified traveler
Posted Sep 3, 2021 on Hotels
by A verified traveler
Posted Aug 30, 2020 on Hotels
