All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It's fantastic to hear that you had such an excellent experience during your stay. If there's anything specific that stood out to you or if you have any feedback you'd like to share, feel free to let me know. Otherwise, I'm glad everything met or exceeded your expectations, and I hope to welcome you back again soon for another wonderful stay!
The hotel was adjacent, the Ontario Mills, which made it nice for dining options
Scott
Stayed 1 night in Jan 2024
Response from scott on Apr 8, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. Our team works hard to provide excellent service and ensure that our guests feel comfortable and happy during their stay. It's wonderful to know that you enjoyed our amenities and found our location convenient.
The staff was very nice and the breakfast is very good 👍
Maria
Stayed 1 night in Mar 2024
Response from maria on Apr 2, 2024
Thank you for sharing your positive experience! It's great to hear that you had a pleasant stay at our Best Western. We strive to provide excellent service and comfortable accommodations for all our guests. Your feedback is much appreciated, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.
My request for a 1st floor room wasn't honored the guy at check in didn't even know about it even tho I emailed the hotel twice. Also I get to my room and my refrigerator doesn't work i had to put my insulin on ice. I paid too much money for this crap. He never asked to change rooms or have it replaced.
Ivan
Stayed 1 night in Mar 2024
Response from ivan on Mar 30, 2024
Thank you for sharing your recent experience with us, although we're truly sorry to learn that it didn't meet your expectations. We apologize for any inconvenience caused by the lack of a first-floor room, and we understand your frustration. Please note that while we do our best to accommodate requests, room assignments are subject to availability and are not guaranteed. Additionally, we sincerely apologize for the inconvenience caused by the malfunctioning refrigerator in your room. Your health and well-being are our top priorities, and we regret that you had to endure this inconvenience, especially with your need for insulin storage. Please rest assured that we are addressing this issue promptly to prevent any future occurrences.
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.
Thank you so much for your positive feedback! We're delighted to hear that everything met your expectations. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to serving you again soon!
Dear Mike,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.
Dear Rebecca,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.
Dear Yaffa,Thank you for leaving a 5/5 Review for us. We appreciate you taking the time to do so and we are glad we met all of your expectations.We look forward to your next stay with us.
8/10 Good
daniel
Feb 29, 2024
daniel
Stayed 3 nights in Feb 2024
Response from dan on Mar 22, 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.
Dear Apollo,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.
Excellent location. Lots of things to do within walking distance. Other than breakfast being served on paper plates, everything was great.
Irving
Stayed 1 night in Feb 2024
Response from Stay Good on Feb 28, 2024
Dear Irving,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and the abundance of activities within walking distance. Your positive comments are truly appreciated.We also appreciate your feedback about breakfast being served on paper plates. We apologize for any inconvenience this may have caused and will certainly take this into consideration as we continuously strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay.Best regards,Best Western Ontario Team
8/10 Good
David
Feb 22, 2024
Liked: Cleanliness
Rooms need wall thermostats not the old window unit things.
David
Stayed 1 night in Feb 2024
Response from David on Feb 28, 2024
Dear David,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.
Nice medium priced hotel, over all goos stay
Can recommed
FRED
Stayed 1 night in Feb 2024
Response from fred on Feb 28, 2024
Dear Fred,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.It's always rewarding to know that our efforts to provide a comfortable and enjoyable stay are appreciated. Your recommendation means a lot to us, and we are grateful for your endorsement.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another pleasant stay. If there are any specific suggestions or areas where we can further enhance your experience, please feel free to share them with us.Warm regards,Best Western Ontario Team
10/10 Excellent
SAMMY
Feb 14, 2024
SAMMY
Stayed 1 night in Feb 2024
Response from Sammy on Feb 28, 2024
Dear Sammy,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2/10 Terrible
James
Feb 4, 2024
Disliked: Property conditions & facilities
James
Stayed 3 nights in Feb 2024
Response from Best Western Ontario on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
10/10 Excellent
Veronica Vivian
Feb 2, 2024
Liked: Cleanliness
Veronica Vivian
Response from Best Western Ontario on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Madeline
Jan 30, 2024
Madeline
Stayed 2 nights in Jan 2024
Response from madeline on Mar 22, 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.
Great weekend stay with my wife. Great restaurants and shopping in walking distance. Staff was awesome and the breakfast was really good. Will stay again. Thanks!
Deepender
Stayed 1 night in Jan 2024
Response from Best Western Ontario on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Comfortable room with king bed, desk, micro, mini fridge. Conveniently located near shopping area with restaurants and the airport.
Verified traveler
Stayed 1 night in Jan 2024
Response from Best Western Ontario on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
i did like that it required key access to the building 24/7
Elvia
Stayed 4 nights in Jan 2024
Response from Best Western Ontario on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Nicole
Traveled with family
Jan 10, 2024
Liked: Room comfort
Nicole
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
Great customer service and staff will definitely come back
Shirl
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Reasonable cost, close to where we needed to be. All in all not a bad place. Kind of weird when we first got there and the front door is locked you can’t just walk in.
Joe
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
10/10 Excellent
hector
Dec 13, 2023
hector
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
6/10 Okay
David
Business traveler
Dec 11, 2023
Liked: Cleanliness, staff & service, amenities
David
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
10/10 Excellent
Chris
Dec 11, 2023
Liked: Amenities
Chris
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
Easy access to my travel areas.
Shower head not fully functional
Lawrence
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.
6/10 Okay
Steve
Nov 16, 2023
Liked: Staff & service
Overnight stay
Was in the area for a funeral. We needed an overnight stay location. This hotel had a very high rating and it was just a place to stay. No way way this a 9.2 rated hotel.
Steve
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.
Thank you for taking the time to share your experience with us Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.
Thank you for taking the time to share your experience with us Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.
Thank you for the review. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking for your future stays. Thank you!
Got my room a bit late but everything else was excellent
Ismael
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.
The late night airport shuttle driver was very friendly, and the front desk staff were very welcoming. This was very good considering I was traveling all day
Diana
Stayed 1 night in Nov 2023
Response from General Manager on Nov 3, 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.