9.4/10 Exceptional! (33 reviews)
Disappointing ending to an otherwise nice vacation. Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via Expedia, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to Expedia from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my Expedia payment, I inquired. The inn pointed out that the amount they receive from Expedia bookings is less than the full amount guests pay due to Expedia commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with Expedia and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to Expedia on to me, as the amount of billing overage in question exactly equaled the revenue Expedia kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not.
Reviewed on Apr 4, 2024
