Moose Falls Tours

The perimeter of this property was dirty, not well kept. Lots of dark areas. Management was told I was in Reception to check in, they were literally sitting 10 feet from me and didn't make any effort to greet or assist. I waited about 10 minutes before Staff returned from break. She was very pleasant. There was a bowl with old fruit at reception. Why?

Jackson Lake Lodge exceeded our expectations! We thoroughly enjoyed our cottage and our experience in the Grand Tetons. The food and service at the Pioneer Grill was awesome, some of the best meals we had on our entire trip and just wonderful people that were so kind and made us feel very welcome. Honestly, we were shocked how much our experience at Tetons exceeded our experience at Yellowstone especially with the parks being so closely situated.

This hotel had so much promise, but was just ok. It was expensive and the photos on their website made it look great - in reality, it's pretty tired, not kept up well, and the staff and service are not great. The location is only good if you plan to ski the hill that's right there - the trek to Jackson Hole is very long on a slow bus. The walk to town is over unkept icy sidewalks - we're talking REALLY icy and dangerous. Part of the reason to choose this hotel was the on-site restaurant (really marginal and they add a huge forced gratuity so the staff really doesn't care to provide service). The other was the spa/pool area - it was hard to locate towels, some of the equipment had signs it was broken, and it generally was marginal. I hate to be negative but given the price ($400/night) I expected so much more. Yah, it was ski season but just barely. I would say choose just about anywhere else unless you get a smoking deal, because it doesn't live up to the luxury price.